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PATLive Blog

We've learned a thing or two after millions of business conversations. Find tips, trends, and strategies from the team that's been answering the call for over 35 years.

Customer Service Basics That Will Boost Your Plumbing or HVAC Business

Let’s face the facts: plumbers and HVAC contractors are in high demand. Because of that...
A yellow background with the travel essentials of a lawyer on summer vacation. The essentials are a passport, plane tickets, a tiny plane, seashells, sunglasses, a palm frond, and a woven basket. No phone or computer needed because this lawyer hired a legal answering service.

How Lawyers Take Summer Vacation & Stay Responsive

Say Goodbye to Missed Calls and Lost Clients with a Legal Answering Service Stepping away...
PATLive CEO Jackie Gonzalez presents the Glen A Davidson Award Winners Jessica Brennan and Duane Gilbert with their award outside the PATLive office in Tallahassee, Florida.

Built to Last: The People-First Story Behind the Glen A. Davidson Legacy Award

For more than 35 years, PATLive has operated on a simple idea: exceptional customer experiences...

legal answering service blog header image with scale and gavel

Why Your Law Firm Needs a Legal Answering Service (& Which Practice Areas Benefit Most)

Running a law firm means balancing competing priorities all day long: client work, court deadlines,...

Maximizing Fall Demand Home Services 

10 proven strategies to boost home service leads this fall. Learn how to capture more...
Business professional presenting customer service ROI growth chart, symbolizing financial success and performance improvement.

Customer Service ROI in Real Numbers: Mission Possible for Every Call 

Customer service is like oxygen: invisible when it’s working, painfully obvious when it’s not. Ignore...

law firm client communication audit meeting

Audit Your Law Firm Client Communication Before Q4

Why Law Firms Should Audit Their Client Communication Strategies Before Q4 As Q4 approaches, many...

Why August is the Best Time to Start Planning for Winter HVAC Marketing

Many HVAC business owners know that winter can bring a slowdown in service calls, but...

Fall Business Planning 

Back to Business: How to Prepare Your Company for a Busy Fall Season As the...

Lawyers don't miss calls while you're on vacation

The Hidden Cost of Taking a Summer Vacation 

Prevent Lost Leads and Disruption While You’re Away – Smart Strategies For Your Law Practice...