PATLive Listed as a Top Answering Service on Clutch B2B Review Site

Jun 12, 2019 by

Customer service is the cornerstone of a positive relationship between a business and their clients. If a customer does not feel valued by a business or service provider it can damage the relationship to the point where they may cut ties entirely. But it can be difficult to maintain these quality client relationships, with potential issues popping up around the clock and complex questions demanding thorough answers. At PATLive, we are proud to ensure that our clients are not alone in their efforts to provide customers with the 24/7 care and attention they deserve.

While we help our clients build positive relationships with their customers, we also wanted to get a better feeling of how we were doing for our own clients. For this, we turned to Clutch, a platform for companies to post reviews of their B2B service suppliers. Since first being listed on Clutch in January 2019 (a short 5 months ago), we are proud to note that PATLive has already been listed on their directory of the top answering services in the world, as well as their Leaders’ Matrix for both answering services and live virtual receptionist services.

Aside from the quality of our work, our verified client reviews are what earned us one of the top spots on Clutch. We already have seven verified client reviews, earning us a rating of 4.9 out of 5 stars. The structure of these client interviews includes questions about cost, satisfaction, and what specifically impressed the client about our services. When asked what they found impressive about PATLive, one client responded:

“PATLive has improved my workload, and the amount of time they’ve freed up is invaluable. They’ve improved the quality of my calls and I’ve picked up extra listings and transactions with their help.”

It’s our goal to bring not only care and attention, but our expertise to each and every call that clients send our way. We are looking forward to growing our presence on the Clutch platform and learning from our clients’ feedback.

In addition to our presence on Clutch, we are featured on their sister-site, The Manifest. The Manifest is a resource for businesses to identify and address their challenges, providing industry insights and how-to guides. Our inclusion on their list of the top voice services companies helps solidify our reputation as a trusted partner. We have also expanded our presence to Visual Objects, a platform for firms to share their work with prospective clients. It is important to match praise with substance, and we hope that the quality of our work will speak for itself.

Thank you to all of our clients! We love the work that we do, and we are so grateful for the people we have had the opportunity to work alongside. If you have worked with us and want to talk about it, feel free to leave a review, and if you are interested in learning more about an answering service, contact us any time.

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Why Phone Calls are Essential to Customer Service

Jun 5, 2019 by

Customer service has increasingly become an omnichannel experience for both customers and the businesses trying their best to serve them. Trying to keep up with the evolving technological landscape, many companies are offering phone lines, social media messaging, email responses, and even live chat on their site.

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7 Easy Ways to Stand Out From the Competition

May 21, 2019 by
7 Easy Ways to Stand Out From the Competition

Standing out from your competition has never been more difficult thanks to the far-reaching potential of the internet. Companies from the opposite side of the globe can now accurately advertise to your audience with laser-focused targeting and PPC campaigns, giving you thousands of businesses to compete with instead of a handful of local options. As if it wasn’t difficult enough when that was the case.

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8 Inexpensive Marketing Tips to Promote Your Small Business

May 10, 2019 by

Marketing is essential if you want to attract new clients, make sales, and scale your business. It can also be really, really expensive.

With strategies like expensive Paid Search ads, sponsored campaigns, and costly consultants taking center stage in the marketing world, it’s easy for small businesses to feel intimidated and end up not getting the most results for their budget.

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What Can an Answering Service Do For My Business?

Apr 4, 2019 by
Benefits of Answering Services with PATLive

As your business grows, however, it’s not possible to be on call 24/7; it’s not really possible even if you’re a single-member business. If you and your key employees spend all your time fielding customer calls, you won’t be able to actually do the work or run the business.

Too many business owners know the feeling that can come with being strapped to your phone in case an important client or vendor or even an employee calls. You worry that missing a customer call could mean missing their business, and you know the importance of handling everything quickly as soon as it pops up.

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6 Tools Every Small Business Needs in 2019

Mar 11, 2019 by

Small business owners have enough on their plate. In a lot of cases, they have a finite number of team members, resources, and time, and all of the above are stretched as thin as possible.

This is where business management tools come into play, running to the rescue with software and solutions that can streamline your processes, automate a few tasks, and give you back one thing you can never have enough of: time.

In this post, we’re going to take a look at 6 different tools that every small business needs in 2019 along with some tips for how to make the best use of them.

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Webinar: The Top 5 Ways Lawyers are Filling Up Their Appointment Calendars Fast

Feb 8, 2019 by

PATLive has teamed up with The Rainmaker Institute, the nation’s leading law firm marketing company, to bring you a brand new webinar: The Top 5 Ways Lawyers are Filling Up Their Appointment Calendars Fast. Though the webinar already aired, you can download, watch, and listen to it here, for free!

Here’s what you need to know about the webinar:

Who: Stephen Fairley, CEO and founder of the Rainmaker Institute and Jamie Lowary, Channel Relations Manager for PATLive

What you’ll learn: A lot! Jamie and Stephen cover often overlooked and easily executed strategies for getting more clients and more cases locked down. This includes tips for answering the phone, how to track leads for maximum conversion, how to ensure every call is answered, no matter when it comes in, and much more! (Did we mention it’s free?)

Download the webinar here!

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