How does PATLive get my calls and chats?

When you sign up for PATLive, we provide you with a local or toll-free number. You can either advertise this number directly or forward your existing number to it. For web chats, you'll receive a code snippet to embed on your website. This setup ensures that all calls and chats are routed directly to our virtual receptionists, who handle them based on your customized instructions.

How do PATLive's 24/7 virtual receptionists know what to say?

Our receptionists follow personalized scripts tailored to your business needs. These scripts include greetings, FAQs, and specific instructions for various scenarios. You can update these scripts anytime through our web or mobile apps, ensuring our team always represents your brand accurately.

How does the 14-day free trial work?

PATLive offers a fully functional 14-day free trial with no contracts or long-term commitments. During this period, you'll work with an onboarding specialist to set up your call and chat handling instructions. The trial begins only after you've approved the setup, giving you a risk-free opportunity to experience our services.

Can I customize how my calls and chats are handled?

Absolutely. You can provide detailed instructions on how calls and chats should be managed, including greetings, FAQs, message taking, call transfers, and more. These instructions can be updated anytime to adapt to your evolving business needs.

How quickly can I get started with PATLive?

After signing up, you'll be contacted by our team within 10 minutes during business hours to schedule your onboarding. Once your call handling instructions are finalized, we can have you up and running within 24-48 hours.

Your 24/7 remote receptionist team

We make it easy to put the power of 24/7 live answering to work for your business.

Try free for 14 days

1) Start your free trial, it’s completely free for 14 days

No matter what type of business you run, we have a variety of affordable plans that will help you save time, delight your callers, and book more business – and they’re all free to try for 14 days. After the free trial, if you decide the service isn’t for you, you can cancel with no questions asked and won’t owe us a penny.

You can get started by setting up your account online with our easy signup process, or by calling (800) 775-7790 to speak with a member of our Sales team. And don’t worry, with either option the clock won’t start on your 14 day free trial until after we’ve met with you to understand how you want your calls answered and received the greenlight from you to get started.

2) Meet with an onboarding specialist to setup your call handling instructions

Shortly after creating your account, you’ll receive a Calendly link to schedule your onboarding session. We’ll assign a dedicated Onboarding Specialist who will meet with you via a Zoom call to help us understand your business and learn what you want us to do on your calls.

After your initial consultation, we’ll take it from there, and typically within 72 hours we’re ready to begin answering your calls. As we do so, you’ll continue to work with the same onboarding specialist for your first 30 days of service, so you can easily request any changes or optimizations that you would like to see us making on your calls.

Call handling example from virtual assistant we app/

3) Begin forwarding your calls, or advertising your new phone number

When we’re ready to begin answering your calls, you can get them to us in one of three ways.

The first option is to forward your calls. You can configure 24/7 forwarding, ring-no-answer backup forwarding, or manual forwarding as needed. Need help with this? No worries, we’re happy to assist.

We also offer the option to port your business number directly in to our systems. You’ll still own the number, and can port it back out at any time.

Don’t already have a number? We can provide a local or toll-free number you can advertise directly – and you’ll own it, so you can take it with you if you ever cancel.

4) We’ll answer & sound just like a member of your team

When we begin answering on your behalf, our goal is to provide service so good callers will have no idea they’ve reached your answering service.

Whether you’re using our services as a virtual version of a front-office receptionist with call screening and transfers and message taking, or for specific business functions such as lead collection, sales calls, scheduling or event registrations, you’ll be amazed at what our virtual receptionists can do for you.

3rd party tools and apps our answering service can integrate with.

5) You’ll get a summary of every call within minutes

After each call wraps up, you’ll receive a full summary of the call, along with any information you’ve asked us to collect from callers.

You can receive these notifications by email or via our mobile app. Or we can also work directly within your software via our integrations, so the new lead, order or information we collected will follow your normal workflow.