No Matter The Emergency, We’re Here For You

Always ready, 24/7/365. Expert handling of your emergency dispatch calls for every crisis, large or small.

Emergency dispatch interactions require skilled handling with an empathetic touch


No matter the emergency, whether the caller’s HVAC unit isn’t working, they are locked out of their home, or even if the power is out, PATLive is always here to handle your emergency dispatch phone calls and web chats around the clock.

Our Virtual Receptionists are specifically trained in how to deal with emergency dispatch calls. We get that the technical information must be efficiently collected, but we also approach every call with professionalism and genuine empathy for the caller’s situation.

Emergency Dispatch customer Florida Division of Emergency Management
PATLive mobile app real-time status indicator

Easily control when you’re available to receive calls with your real-time status


With your real-time status, we always know when youโ€™re available to take calls and when you want us to handle the interaction another way.

Simply update your status in the web or mobile apps, and our receptionists will instantly adjust how theyโ€™re handling your calls.

Use one of our many integrations, or your own web-based software


Whether you’re taking advantage of our many integrations or using web-based software that our agents can access, we’re ready to work closely with you. We’ll craft the perfect call handling instructions together for your emergency dispatch calls, making sure our Virtual Receptionists feel just like an extension of your team, managing every interaction with ease and efficiency.

Learn More About Integrations โ†’

PATLive service integrations
3rd party apps that integrate with our answering service.
Emergency Dispatch call - Virtual assistant transferring call to business owner.

Real-time response can go a long way toward great customer service for your callers


Having a seasoned professional ready to help on the other end of the line can make a huge difference when your customers need emergency assistance. In fact, 83% of customers say they feel more loyal to brands that quickly resolve their issues, and 93% are more likely to make repeat purchases from companies known for excellent customer service. Why not see for yourself? Try our services free for 14 days and discover why we’ve been delighting callers since 1990.

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Explore all the ways our answering services can help your business


Our 24/7 call answering services go way beyond just answering the call to save you time, delight your callers, and book more business.

Friendly

Delight your callers with friendly, personal service.


Flexible

Customize when and how your calls are handled to meet your needs.


Attentive

Weโ€™ll adhere closely to the details of your call handling instructions.

Frequently asked questions


When you sign up for service, weโ€™ll provide a local or toll-free phone number. You can either advertise this number directly, or you can forward your calls to it from your current number. Forward calls all the time, or only at certain times.

One of our live receptionists will always answer your calls first, but when your status is set to Available, weโ€™ll attempt to transfer callers to you when directed to do so in your call handling instructions and/or when callers request to speak with you.

Yes, in addition to Available, there are six Unavailable statuses (At Lunch, Away from Desk, In a Meeting, Do Not Disturb, Gone Home and Out of Office) that you can use. Just let us know what youโ€™d like us to do when youโ€™re in each status, and weโ€™ll ensure receptionists handle your calls accordingly.

No, youโ€™re only billed for Live Receptionist Minutes when your callers are speaking with one of our receptionists.

With attended transfers, the receptionist will connect with you first to ask if you want to speak with the caller.

With unattended transfers, the receptionist will simply forward the caller to your line when they ask to speak with you.

While we canโ€™t do round-robin style โ€œload balancing,โ€ we can transfer calls to a hunt group of up to four different people / phone numbers.