Human-powered live chat for your website.
With 24/7 live chat from PATLive, your visitors can get real-time, human support — without ever leaving your website. It's a great way to deliver better service and capture more opportunities.
Friendly, live help for prospects and customers on your site.
With PATLive’s live chat team on your site, real-time, human support is always just a click away, so visitors can get the friendly, professional help they want from your business — without leaving your website — and you can get more out of every site visit.
Visitors often leave without taking action, but a live chat conversation can change that. Our team engages visitors while they’re still on your site, answering questions and ensuring they get the help they need — before they leave.
When a visitor takes the time to engage on a chat, they’re already interested. Our team picks up from there — answering their questions, building rapport, and capturing the details you need to follow up on a lead that’s ready to convert.
Website visitors who chat are already engaged — and engaged visitors are far more likely to convert. Our team answers their questions, overcomes hesitations, and guides them toward the outcome you want — whether that’s booking an appointment, making a purchase, or moving to the next step in your funnel.
Not every website is set up to book appointments, but with live chat, yours can be. Our team answers questions, checks availability, and schedules appointments before visitors ever leave your site. It’s easy for you and convenient for them.
When a visitor has questions, our live chat team is always available to provide instant answers — helping visitors get the information and assistance they need, while they’re still on your site.
Great customer experiences start with meeting people where they’re at. Our live chat makes it easy for your customers to get the support they need, in the channel they prefer — and that makes a big impact on how they see your business.
24/7 service, even on weekends and holidays.
100% US receptionists, and fully human (no AI).
Customizable chat flows for your unique business.
Personalized onboarding and quality monitoring.
Plans from only $19 per month, with no contracts.
Upgrade, downgrade, or cancel at any time.
How can live chat help you?
However your visitors need help, our live chat makes it easy. Here are some of the most common ways businesses use our live chat service.
Answering pre-sales questions
Help visitors get the info they need to make a purchase decision.
Booking appointments
Schedule consultations, services, or meetings right from your website.
Capturing lead information
Collect contact details from interested visitors before they leave.
Providing product support
Answer questions about what you offer and how it works.
Assisting with checkout or signup
Guide visitors through forms, purchases, or account creation.
Handling customer service inquiries
Resolve issues, answer questions, and provide real-time support.
Redirecting visitors to the right place
Help visitors find what they're looking for on your site.
Answering post-sale questions
Support existing customers with questions about their purchase or account.
Need Spanish? All our plans include bilingual at no extra cost.
Get more from your services with our powerful platform and integrations.
Our live web chat service is 100% human, but when you support great people with great technology — you get something that just can’t be beat. Your website visitors get the warmth of a real person — with the speed, accuracy, and deep integration into your business processes that great tech makes possible. And you get real-time visibility, seamless integration with your internal tools, cloud-phone capabilities, and easy account management — whenever and wherever you need it.
Platform
Our web and mobile apps make it easy to manage your services from anywhere, and as an added bonus, they also serve as a full-feature business phone system — completely optional and not a requirement to use our live services, but pretty great to have.
And if you’re low-tech or not interested, no worries – you can use our live chat service with or without the apps!
See chat sessions & actions
See who reached out, what they asked about, and what was accomplished. Whether a lead was captured, an appointment was booked, or a question was answered, you’ll have full visibility into every visitor interaction.
Read chat transcripts
Every chat is recorded and stored in your account. Whether you want to check how a lead was qualified, see how a question was handled, or just stay informed on your visitor interactions, the full transcript is always available.
View chat reports
Get a clear picture of your chat activity with easy-to-read reports. See chat volume, peak times, and key metrics — so you can spot trends, understand visitor behavior, and uncover insights about your website engagement.
Share chats with ease
Easily email or text a link to any chat session — so you can keep team members in the loop, share important conversations, and reference specifics that are better read first-hand than summarized.
Manage your widget
Customize how your chat widget looks and behaves — from branding and colors to how visitors are greeted. And if you need help getting it just right, our customer care team is always just a phone call, email, or chat away.
Plus cloud calling & texting, too
Your live chat service also comes with a full-featured business phone system — with cloud-based calling, texting, and routing for your entire team. Completely optional, but included at no extra cost if you want to utilize it.
Integrations
Our native integrations make your virtual receptionists feel like they’re sitting right next to you. When they capture a lead or book an appointment, it updates your CRM, calendar, and tools in real time — just as if you’d done it yourself.
Here are just a few of our most popular ones.
Feel confident knowing that your customers are getting outstanding service on every chat.
We understand how important every chat is to your business, and when you trust us with your website chats, you can feel confident knowing that we’re consistently delivering a level of quality that will have your visitors saying, “Wow, this was such great service! I wish every company had people this good!”
Frequently asked questions.
Your free trial is a full-feature test drive of PATLive’s live answering service. There are no limitations, so you can experience everything PATLive has to offer from day one.
Your service continues without interruption. Your calls will be answered exactly as they were during your trial, and your selected plan will begin. There are no surprises or changes to the way your calls are handled (unless you’d like to make changes, of course – those are always welcome, just let us know).
You can be up and running quickly. Create your account, tell us how you’d like your calls handled, and your first call can be answered within minutes.
No! PATLive offers affordable month-to-month service with no contracts required. You can upgrade, downgrade, or cancel anytime.
Absolutely not. PATLive is happy to handle your chats 24 hours a day, 365 days per year, for the listed package price. No surprises or “gotchas”!
Get started today!
You’ve built a business worth calling. Let’s make sure every caller feels that from the very first hello. Start your free trial today, or reach out to Sales to learn more.
