Take your answering service experience to the next level with our web & mobile apps

Convenient apps that keep you and your PATlive team in sync.

Stay in sync with your PATLive team from anywhere

With our easy to use web and mobile apps, you can stay connected and in control from anywhere.

Update your availability to instantly change how your calls are being handled

With statuses, you can change how your calls are being handled with a single click. Update your status in the web or mobile app, and your receptionists will instantly see your new availability and handle your calls accordingly.

Mobile and web app allow you to change your status for call forwarding.

Real time notifications for you virtual receptionist.

Get real-time updates on your calls with push notifications

Configure push notifications to be notified when you receive a call or when we perform a certain action on a call, and with our detailed call flow summaries, you can see step by step everything that happened on the call.

Access everything we’re collecting from callers

Your PATLive receptionists can do a lot on your calls – transfer callers, take messages (or send to voicemail), collect leads, schedule appointments, process orders and more. After each call, you’ll receive a detailed submission by email, text or conveniently in any browser or mobile device using our apps.

Voicemail and messages from you answering service.

Web app showing call statistics and trends.

Visualize call trends & patterns with easy to use reports

Take advantage of reports that help you visualize call trends and keep tabs on usage. Report on call counts, minutes, and average call durations grouped by month, week or day.

*Reporting is available in the web app only at this time.

Flexible

With statuses, your PATLive team is always in sync with you.

Convenient

Update your status and access call details from anywhere.

Easy to Use

Our web and mobile apps are simple and easy to use.

Frequently asked questions

One of our live receptionists will always answer your calls first, but when your status is set to Available, we’ll attempt to transfer callers to you when directed to do so in your call handling instructions and/or when callers request to speak with you.

Yes, in addition to Available, there are six Unavailable statuses (At Lunch, Away from Desk, In a Meeting, Do Not Disturb, Gone Home and Out of Office) that you can use. Just let us know what you’d like us to do when you’re in each status, and we’ll ensure receptionists handle your call accordingly.

We offer push notifications for the following events. You can choose to receive all of these notifications, or only the ones you want.

New Call Received – receive a push notification anytime we answer a call on your behalf

New Form Submission – receive a push notification when we take a message, collect a lead, or submit any other type of form on a call

New Voicemail – receive a push notification when callers leave a new voicemail

New Call Transfer – receive a push notification when we attempt to transfer a caller to you or your team

Absolutely. Our apps can be accessed on any Android or Apple device.

If you need help signing in to the web or mobile apps, give us a call at 800-775-7790 or email us at s[email protected]. We’re available M-F 8 AM to 8 PM EST.