Web & Mobile Apps

Convenient apps that keep you keep you and your PATLive team in sync.

Stay In Sync With Your Virtual Team From Anywhere

With our easy to use web and mobile apps, you can stay connected and in control from anywhere.

Change Your Availability Instantly

With statuses, you can change how your calls are being handled with a single click. Update your status in the web or mobile app, and your receptionists will instantly see your new availability and handle your calls accordingly.

Get Real-Time Updates with Push Notifications

Configure push notifications to be notified when you receive a call or when we perform a certain action on a call, and with our detailed call flow summaries, you can see step by step everything that happened on the call.

Access Everything We’re Collecting from Callers

Your PATLive receptionists can do a lot on your calls – transfer callers, take messages (or send to voicemail), collect leads, schedule appointments, process orders and more. After each call, you’ll receive a detailed submission by email, text or conveniently in any browser or mobile device using our apps.

Visualize Call Trends with Easy to Use Reports

Take advantage of reports that help you visualize call trends and keep tabs on usage. Report on call counts, minutes, and average call durations grouped by month, week or day.

*Reporting is available in the web app only at this time.

Flexible
With statuses, your PATLive team is always in sync with you.
Convenient
Update your status and access call details from anywhere.
Easy to Use
Our web and mobile apps are simple and easy to use.

Frequently Asked Questions

Do calls go to me when my status is set to Available?

One of our live receptionists will always answer your calls first, but when your status is set to Available, we’ll attempt to transfer callers to you when directed to do so in your call handling instructions and/or when callers request to speak with you.

Can I have my calls handled differently across each of the six Unavailable statuses?

Yes, in addition to Available, there are six Unavailable statuses (At Lunch, Away from Desk, In a Meeting, Do Not Disturb, Gone Home and Out of Office) that you can use. Just let us know what you’d like us to do when you’re in each status, and we’ll ensure receptionists handle your calls accordingly.

How flexible are your push notifications?

We offer push notifications for the following events. You can choose to receive all of these notifications, or only the ones you want.

New Call Received – receive a push notification anytime we answer a call on your behalf

New Form Submission – receive a push notification when we take a message, collect a lead, or submit any other type of form on a call

New Voicemail – receive a push notification when callers leave a new voicemail

New Call Transfer – receive a push notification when we attempt to transfer a caller to you or your team

Can I use your apps on my iPad or tablet?

Absolutely. Our apps can be accessed on any Android or Apple device.

I don’t know my username – who can help?

If you need help signing in to the web or mobile apps, give us a call at 800-775-7790 or email us at [email protected]. We’re available 24/7.