Privacy Policy

Privacy Policy

Effective Date: August 1, 2025

Our Commitment to You

At PATLive, Inc. (“PATLive”), We respect and protect the privacy of Our Customers and those who use Our websites, products and Services. This Privacy Policy explains how we collect, use and protect Your personal information. Personal information is any information that identifies You or would enable someone to contact You, such as Your name, email address, phone number and other non-public information that is associated with such information. This privacy statement applies to all Services provided by PATLive. Terms not defined herein will have the meaning ascribed to them in the Agreement found at www.patlive.com/legal/terms-of-use.

Our Privacy Principles

  • We minimize the amount of information We ask for.
  • We secure personal information and restrict access to it.
  • We do not and will not sell Your personal information.

Information We Collect

The following identifies the categories of personally identifiable information that We collect about Our Customers. We collect Customer names, addresses, phone numbers, website addresses, email addresses, credit card information, and an authorization question and answer for Customers and any authorized Users designated on a Customer Account. We may also collect information about the technology You use to access the PATLive platform, such as a browser, IP address, or operating system. We collect Your personal information when You, or another User, actively provides it to us. We may also automatically collect personal information from You when You use Our website, apps or Services. While using Our Services, We may collect Service Usage data, which could include traffic data, call detail records, sms/mms detail and content records, metadata such as session logs, user feedback ratings and geolocation information. We also use cookies, pixels and similar technologies to analyze site usage, enhance functionality and assist in retargeting and affiliate tracking.  We may also receive information about You from a business or commercial partner (e.g. an affiliate referral, a partner portal or a CRM integration), such as when you link a third-party service provider to PATLive.

Keeping in Touch

PATLive collects email addresses from all current Customers, visitors to Our websites, and individuals who request information from Us by phone, online chat, or email. PATLive gives You the option to discontinue receiving marketing emails and/or text messages from Us. Every marketing email We send has an opt-out URL, so that You can unsubscribe whenever You want. You cannot opt out of receiving emails related to Account status changes or billing information, such as a billing statement, receipt, or credit card charge attempt. You can opt-out of receiving text messages from Us by replying to a text message with the word “Stop”.

Use of Personal Information

We will treat Your personal information as confidential, and We will not share it with third parties without Your permission, except in the limited circumstances described below.

We may provide Your personal information to third parties for purposes of billing, charging Your credit card, and determining the applicable taxes and regulatory fees that may apply to Your Services. We may also provide Your personal information to third parties that perform customer support functions, including communicating with You directly through email or online chat platforms. We may share Your personal information with third parties for purposes of sending marketing or promotional materials exclusively  related to PATLive products or Services. We may share Your personal information with third parties for verification and vetting purposes consistent with “Know Your Customer” requirements and/or authorizations for services such as messaging on local or toll-free numbers. We may share Your information with law enforcement agencies, regulatory or governmental bodies, or other third parties in order to respond to legal process, comply with any legal obligation, protect or defend Our rights, interests or property or that of third parties, or prevent or investigate wrongdoing in connection with Our Services. We may share Your personal information with an affiliate who referred You to PATLive for the sole purpose of auditing commission payments. Affiliates are contractually required to handle your information in accordance with this Privacy Policy.  We do not sell or rent personal information to third parties, and We do not share Your personal information with third parties who wish to use it for the purposes of marketing non-PATLive products or services.

Protection of Personal Information

The security of Your personal information is important to us. We implement technical and organizational safeguards to protect Your information, including: (a) role-based access controls; (b) encrypted data transmission (e.g., HTTPS); (c) Secure data centers and infrastructure partners; and (d) internal policies on access, handling and incident response.  Customer data may be stored in data centers provided by third parties.  All third-party data centers are compliant with current industry standards. While We follow generally accepted standards to protect the personal information submitted to Us, both during transmission and once We receive it, no method of transmission over the Internet, or method of electronic storage is one hundred percent secure and We cannot guarantee its absolute security. Please contact Us if you have any questions about the security of Our services. You are responsible for safeguarding Your login credentials.

Control of Personal Information

You can confirm, change, delete or update Your personal information You have provided to Us by logging into Your account at www.patlive.com, or by contacting customer service by phone, email or chat.

Please note that even after you remove information from Your profile or delete Your Account, copies of that information may remain viewable elsewhere to the extent it has been shared with others, it was otherwise distributed pursuant to Your privacy settings, or it was copied or stored by other Users. We will retain Your information for as long as needed to provide You Services and after the termination of Your Account for analytical purposes and/or to reactivate Your Account if you elect to do so. We will retain and use Your information as necessary to comply with Our legal obligations, resolve disputes, and enforce Our agreements.

Protection of Children’s Privacy

We do not knowingly collect any personally identifying information from people under the age of 18. If a parent or guardian becomes aware that his or her child has provided Us with personal information without such parent or guardian’s consent, he or she should contact Us. If We become aware that a child under 18 has provided Us with personal information, We will delete such information from Our files.

Use of Cookies

When you visit Our site We may store information about Your web session and assign you one or more cookies. Your browser will store these cookies on Your computer in a small text file, and if You return to the site the cookie may be read. Cookies are linked to Your personal information. Permanent cookie files remain on Your computer’s hard drive until You delete them manually using Your browser or operating system software. The use of cookies by Our partners, affiliates, tracking utility company, service providers is not covered by Our Privacy Policy. In some circumstances, Our authorized service providers may use tracking tools to collect usage data to improve platform performance or for marketing attribution, consistent with this Privacy Policy.

Notification of Changes

We reserve the right to modify this Privacy Policy at any time, so please review it frequently. If We decide to change this privacy statement in any material way, We will notify You here, by email, or by other means so Our Users are always aware of what information We collect, how We use it and under what circumstances, if any, We disclose it. In all cases, Your continued use of any PATLive website or Our products and Services constitutes consideration and Your binding acceptance to any such changes.

Contact Us

For questions about this Privacy Policy, please contact us at: [email protected] or by calling us at 1-800-775-7790.