Call Screening & Transfers

Yet there are times when you should be interrupted. PATLive’s call screening and transfer service reduces disruptions while preserving access to high-priority, high-value calls. Whether you’re a lawyer who wants an important client transferred immediately or a field technician who can only handle essential transfers while on the job, our US-based receptionists follow your customized instructions about screening and transferring calls to ensure every interaction receives A+ attention.

There’s an unsolicited caller on line one? Cool, you’ll skip that. Gone are the days of being trapped on a call with a pushy salesperson or unqualified lead. We’re your security detail against spam and other distractions, ensuring you only speak to your most important callers and stay focused on your work.

Your schedule is ever-changing. Well, we thrive on spontaneity. Let us know when you’re available to take calls and when you want us to take a message by simply updating your status online or in the mobile app. Additionally, we can screen and transfer calls to a designated individual, say a paralegal, when you’re in court or a nurse if you’re busy with a patient. When you’re free to chat with a pre-approved individual, receive either a warm or unattended transfer: a PATLive receptionist will connect with you first to confirm you want to speak with the caller or simply forward the caller to your line.

At the end of the day, we all want efficiency. Prioritizing qualified, time-sensitive and high‑value calls for immediate attention and preventing misdirected calls helps turn your business into a well-oiled machine. PATLive’s call screening and call transfer service connects important callers to the right person at the right time, reducing missed handoffs and botched internal follow-up. Your callers will never hit gasp, voicemail (customer enemy number one), preserving your business reputation and revenue.