How long does it take to get set up & what's involved?
We can have you set up and be answering your calls within 24 hours. Configuring your script is easy, too. If you know exactly how you want the calls to flow, tell us just that, and we can make it happen.
Need some help figuring it out? That's ok too, our team of trained script consultants will be happy to help you create the perfect script for your needs - usually in as little as fifteen minutes.
How will I receive the information that agents gather from my callers?
You'll receive call summaries and messages by email (or fax if you prefer), and for more advanced call flows, we can configure your script to have agents login directly to your web-based CRM, calendar, or ecommerce or ticketing systems.
Do you specialize in particular types of businesses / calls?
PATLive's call agents are trained to take calls for all different types of companies. Whether you're a law firm or a startup, a big business or a tiny one, our agents have the training and experience to deliver service that will wow your callers.
Are there any exceptions to your 24/7 availability?
No, our call center is open 24 hours a day, 7 days a week - even on holidays.
Can I use a phone number I already have?
Yes, if you don't want to use the number we provide, you can forward an existing number to us instead.
Who will be answering my calls?
All calls are answered here in the US by our friendly and knowledgeable agents. We hire less than one percent of call center applicants, and every agent completes two weeks of intensive training before they begin taking your calls.
How do you monitor for quality assurance?
We don't simply stop at hiring the best and sending them into intensive training. Once our agents have been trained, each agent is assigned a coach who randomly monitors their calls to ensure every agent is meeting or exceeding our quality standards. All our calls are recorded and our agents are audited every two weeks by our most experienced veterans to ensure your business is sounding its best on every call.
Is a contract required?
No, there are no contracts or commitments.
Can I switch plans anytime I want?
Of course, if you ever have a need to upgrade or downgrade, just give us a call and we'll be happy to get you switched over - no fees or hassle.
Do you offer live answer services in Spanish, too?
Our 24/7 live answering is available only in English, but we do offer Spanish during limited hours. Please call us at (800) 775-7790 for more information on our Spanish live answering services.