Real people. Amazing results.
Answering phone calls, placing outbound calls, and fielding web chats is what we do.
Superior customer service, increased sales & bookings, and more productivity is what we deliver.
Best Virtual
Receptionist Service
2023 – 2026
Best Virtual
Receptionist Service
2023 – 2026
Best for
E-Commerce
Businesses
2024
24/7 support for your business phone calls and web chats.
Whether you need help answering calls, placing calls, or handling web chats – we’ve got you covered. Our team of receptionists are experts at delivering the kind of friendly, professional service that makes a great impression on everyone who contacts your business.
Live Call
Answering
The phone rings. Your reputation answers. Our team of 100% US virtual receptionists handle every call with the kind of care that turns callers into customers and customers into fans.
Live
Web Chats
Outbound
Calls
Flexible capabilities that help us do more for you.
When we answer on your behalf, you can feel confident knowing that our team has the training and experience to deliver real value – not just take messages. We’ll serve as a virtual extension of your team, and can help with many of the same things an in-office employee would.
Virtual Front Office
Just like an in-office receptionist, only better. No sick days. No missed calls because they were on the other line.
Call Screening & Transfer
We'll screen and transfer calls based on your rules and each employee’s real-time status (easily updated in our apps).
Message Taking
We’ll relay an accurate account of who called, how to reach them, and what they needed so you can follow-up.
Lead Collection
From simple contact info to detailed qualifications, we can capture whatever you need - even directly it in your CRM.
Appointment Scheduling
New appointments, reschedules, and cancellations – we can do them all in the scheduling software you already use.
Emergency Dispatch
From locksmiths to service technicians, we're always available to field dispatch calls without delay.
Event Registrations
We'll provide event info, answer questions, and process signups, so you can maximize your bookings.
New Client Intake
We'll gather important details from new clients to help you streamline your onboarding process.
Order Processing
We’ll answer questions, take orders, and process payments – all within your existing ecommerce platform.
Receptionists you can count on.
At PATLive, our team members take pride in their roles and believe in the importance of hard work, having great attitudes, and being accountable - and it shows. You simply won't find another company that delivers the same quality and consistency that we do.
The speed with which a call is answered sets the tone before we even say hello. That’s why we’re proud to consistently deliver an average speed of answer of just 9 seconds (about 3-4 rings on average).
We believe that a smile you can hear and a friendly, can-do attitude are the foundations of strong customer satisfaction. And with PATLive, that’s exactly what your callers will experience.
Unlike companies that use rigid, one-size-fits-all call scripts, at PATLive, we’ll work with you to develop a call flow tailored specifically to your unique business, with receptionists that strike the perfect balance between adhering to your call flow and delivering an experience that feels natural and organic for each individual caller.
Whether we’re helping you bring on new customers or support current ones, we understand how important every call is to your business and will deliver the kind of quality, consistency, and personal-accountability that will have your callers saying, “Wow, this was such great service! I wish every company had people this good!”
Thousands of customers just like you who already trust us with their calls and are loving the results.
Get started today!
You’ve built a business worth calling. Let’s make sure every caller feels that from the very first hello. Start your free trial today, or reach out to Sales to learn more.
