Live call answering for your business.
With 24/7 phone answering service from PATLive, you can ensure every call is answered quickly and handled right. Your callers will love the receptionists, and you'll love the results.
24/7 virtual receptionists and friendly, professional service.
With PATLive’s live receptionists answering your calls, it’s a win-win for both you and your callers. Your callers will get the fast, friendly, and professional help they want – no matter when they call. And you’ll get all the benefits of never missing a call, plus all the benefits of not taking the calls.
Every call is a chance to connect with a prospect, book an appointment, or make a sale. When you can’t answer, that opportunity can slip away. Our team answers 24/7/365 — so you never miss a chance to make a great impression or capture new business.
Our receptionists are trained to recognize sales opportunities, answer questions with confidence, and guide callers toward booking an appointment or moving forward with the next step — so your business can make more sales and bookings.
Your customers expect fast, friendly, and helpful support — and that’s exactly what our team provides. From answering questions to resolving issues, our receptionists handle every call with care and professionalism, so your customers feel heard and valued.
Every time your phone rings, it pulls you away from what you’re doing. Our team answers those calls for you — so you can stay focused on your work without the constant stop-and-start and get more done throughout the day.
Phone calls don’t just interrupt your day — they consume time you could be spending on billable work, revenue-generating tasks, and serving your customers. With the calls offloaded to us, you’ll have the time and space to focus on the work only you can do.
When your calls are handled professionally and consistently, your business grows — not just in revenue, but in reputation and customer loyalty. Every call becomes a chance to make a great impression, build trust, and keep customers coming back.
24/7 service, even on weekends and holidays.
100% US receptionists, and fully human (no AI).
Customizable call flows that feel natural & organic.
Personalized onboarding and quality monitoring.
Plans from only $49 per month, with no contracts.
Upgrade, downgrade, or cancel at any time.
Explore all we can do for you.
Whether you need help answering the phone full-time or just sometimes, all our answering service plans come packed with capabilities that really deliver on the things you need done on your calls.
Virtual Front Office
Just like an in-office receptionist, only better. No sick days. No missed calls because they were on the other line.
After Hours Answering
Stay connected to your customers even when your office is closed with professional after hours support.
Overflow Call Handling
Overflow call handling that kicks in seamlessly when your team is busy or unavailable — so every caller always gets through.
Screening & Transfers
We screen and transfer calls based on your rules and each employee's real-time status — easily updated in our apps.
Message Taking
We’ll relay an accurate account of who called, how to reach them, and what they needed so you can follow-up.
Lead Collection
From simple contact info to detailed qualifications, we capture whatever you need — and can even do it directly in your CRM.
Appointment Scheduling
New appointments, reschedules, and cancellations – we can do them all in the scheduling software you already use.
New Client Intake
We'll gather important details from new clients to help you streamline your onboarding process.
Order Processing
We’ll answer questions, take orders, and process payments – all within your existing ecommerce platform.
Event Registrations
Provide event info, answer questions, and process signups — so you can maximize your bookings.
Emergency Dispatch
From locksmiths to service technicians, we're always available to field dispatch calls without delay.
Need Spanish? All our plans include bilingual at no extra cost.
Get more from your services with our powerful platform and integrations.
Our phone answering services are 100% human, but when you support great people with great technology — you get something that just can’t be beat. Your callers get the warmth of a real person — with the speed, accuracy, and deep integration into your business processes that great tech makes possible. And you get real-time visibility, seamless integration with your internal tools, cloud-phone capabilities, and easy account management — whenever and wherever you need it.
Platform
Our web and mobile apps make it easy to manage your services from anywhere, and as an added bonus, they also serve as a full-feature business phone system — completely optional and not a requirement to use our live services, but pretty great to have.
And if you’re low-tech or not interested, no worries – you can use our answering services with or without the apps!
See calls & messages
Get a complete view of every call and message in one place. See who called, when they called, and what was discussed — so you always have easy access to anything that’s happened on your calls.
Listen to call recordings
Every call is recorded and stored right in your account. Whether you want to review a lead conversation, check for quality, or just hear how a call was handled — you can listen back anytime, from anywhere.
View call reports
Get a clear picture of your call activity with easy-to-read reports. See call volume, peak times, transfer patterns, summary statistics, and more — so you have the insights you need to make better decisions.
Update your status
Update your status with just a tap. Our receptionists see your status in real time — so they’ll always know when you’re available for transfers, and when you want us to take a message or send them to voicemail.
Manage routing & call flows
Easily manage users and depts, transfer destinations, forwarding schedules, caller menu options, and more. For more detailed call flow adjustments, our customer care team is just a call or email away.
Place calls & send texts
Use your PATLive number to make calls and send & receive text messages right from our apps. Your whole team can use it — so you’ll finally have one consistent business number on caller ID, not your employees’ personal cell numbers.
Integrations
Our native integrations make your virtual receptionists feel like they’re sitting right next to you. When they capture a lead, book an appointment, or process an order, it updates your CRM, calendar, e-commerce dashboard, and other tools in real time — just as if you’d done it yourself.
Here are just a few of our most popular ones.
Frequently asked questions.
Your free trial is a full-feature test drive of PATLive’s live answering service. There are no limitations, so you can experience everything PATLive has to offer from day one.
Your service continues without interruption. Your calls will be answered exactly as they were during your trial, and your selected plan will begin. There are no surprises or changes to the way your calls are handled (unless you’d like to make changes, of course – those are always welcome, just let us know).
You can be up and running quickly. Create your account, tell us how you’d like your calls handled, and your first call can be answered within minutes.
No! PATLive offers affordable month-to-month service with no contracts required. You can upgrade, downgrade, or cancel anytime.
Absolutely not. PATLive is happy to handle your calls 24 hours a day, 365 days per year, for the listed package price. No surprises or “gotchas”!
Get started today!
You’ve built a business worth calling. Let’s make sure every caller feels that from the very first hello. Start your free trial today, or reach out to Sales to learn more.
