Take the calls you want, skip the ones you don't.
Our virtual receptionists help you present a professional image and stay available for the calls you need — while filtering out spam, sales calls, and other distractions.
Call screening & transfers that work for you.
Professional call screening and transfers that keep you and your team connected to what matters — and filters out the rest.
Like a trusted personal assistant, our receptionists know exactly who to put through and who to filter out. Every caller is greeted professionally and routed to the appropriate person or team — or directed to leave a message.
Let your receptionists know when you’re available to take calls and when you’re not — simply by updating your status in our app. They’ll see your status in real-time, so they always know whether to transfer a call, take a message, or send them to voicemail. It’s like telling your assistant, “I’m free” or “I’m busy,” without having to say a word.
Not big on apps? No problem. You can simply define rules for how and when your calls are handled — from transfer schedules to caller lists to after-hours routing. You’re in complete control and can update it at any time.
Route calls to the right person or team — whether it’s a specific employee, a department, or a group of people. Our receptionists know exactly where to direct each call based on your preferences, so your callers always reach the right person without being bounced around.
When you can’t take a call, our receptionists can take a detailed message and pass it along to you, or send the caller to voicemail — whichever you prefer.
24/7 service, even on weekends and holidays.
100% US receptionists, and fully human (no AI).
Customizable call flows that feel natural & organic.
Personalized onboarding and quality monitoring.
Plans from only $49 per month, with no contracts.
Upgrade, downgrade, or cancel at any time.
How can call screening and transfers help you?
We help you stay available for what matters — and protected from the rest.
Stay available for important callers
Never miss a call from a client, prospect, or team member who really needs you.
Filter out spam and sales calls
Stop wasting time on calls that don't matter.
Maintain a professional image
Every caller is greeted with warmth and professionalism, whether they get through or not.
Route calls to the right person or team
Ensure callers reach the right person or department without being bounced around.
Take messages or send to voicemail
When you can't take a call, choose the option that works best for you and your callers.
Set your own rules and schedules
Customize when calls go through, who they go to, and how they're handled.
Update your availability in real-time
Let your receptionists know when you're free, busy, or off the clock with a simple status update.
Protect your time without missing opportunities
Balance availability and focus, so you never lose a lead or waste a minute.
Need us to make outbound calls, as well? We'd be happy to.
Offload callbacks, follow-ups, appointment reminders and confirmations, and more. We’ll make up to 3 attempts to reach them live, and if we haven’t connected by the third try, we’ll leave a voicemail. Plans start at $19/mo.
Or live chats on your website? Yep, we do those, too.
Capture leads, answer questions, and provide real-time support — all through your website’s chat widget. Our team handles every conversation with the same friendly, professional touch we bring to your calls. Plans start at $19/mo.
Need Spanish? All our plans include bilingual at no extra cost.
Get even more from your call screening & transfer services with our powerful platform and suite of integrations.
Our virtual receptionist services are 100% human, but when you support great people with great technology — you get something that just can’t be beat. Your callers get the warmth of a real person — with the speed, accuracy, and deep integration into your business processes that great tech makes possible. And you get real-time visibility, seamless integration with your internal tools, cloud-phone capabilities, and easy account management — whenever and wherever you need it.
Platform
Our web and mobile apps make it easy to manage your services from anywhere, and as an added bonus, they also serve as a full-feature business phone system — completely optional and not a requirement to use our live services, but pretty great to have.
And if you’re low-tech or not interested, no worries – you can use our services with or without the apps!
See calls & messages
Get a complete view of every call and message in one place. See who called, when they called, and what was discussed — so you always have easy access to anything that’s happened on your calls.
Listen to call recordings
Every call is recorded and stored right in your account. Whether you want to review a lead conversation, check for quality, or just hear how a call was handled — you can listen back anytime, from anywhere.
View call reports
Get a clear picture of your call activity with easy-to-read reports. See call volume, peak times, transfer patterns, summary statistics, and more — so you have the insights you need to make better decisions.
Update your status
Update your status with just a tap. Our receptionists see your status in real time — so they’ll always know when you’re available for transfers, and when you want us to take a message or send them to voicemail.
Manage routing & call flows
Easily manage users and depts, transfer destinations, forwarding schedules, caller menu options, and more. For more detailed call flow adjustments, our customer care team is just a call or email away.
Place calls & send texts
Use your PATLive number to make calls and send & receive text messages right from our apps. Your whole team can use it — so you’ll finally have one consistent business number on caller ID, not your employees’ personal cell numbers.
Integrations
Our native integrations make your virtual receptionists feel like they’re sitting right next to you. When they capture a lead, book an appointment, or process an order, it updates your CRM, calendar, e-commerce dashboard, and other tools in real time — just as if you’d done it yourself.
Here are just a few of our most popular ones.
Feel confident knowing that your customers are getting outstanding service on every call.
We understand how important every call is to your business, and when you trust us with your calls, you can feel confident knowing that we’re consistently delivering a level of quality that will have your callers saying, “Wow, this was such great service! I wish every company had people this good!”
Frequently asked questions.
Your free trial is a full-feature test drive of PATLive’s live answering service. There are no limitations, so you can experience everything PATLive has to offer from day one.
Your service continues without interruption. Your calls will be answered exactly as they were during your trial, and your selected plan will begin. There are no surprises or changes to the way your calls are handled (unless you’d like to make changes, of course – those are always welcome, just let us know).
You can be up and running quickly. Create your account, tell us how you’d like your calls handled, and your first call can be answered within minutes.
No! PATLive offers affordable month-to-month service with no contracts required. You can upgrade, downgrade, or cancel anytime.
Get started today!
You’ve built a business worth calling. Let’s make sure every caller feels that from the very first hello. Start your free trial today, or reach out to Sales to learn more.
