Answering Service for Small Businesses

We take the calls. You run your business.

Meet Erika and find out why she loves PATLive.

Erika owns Red Union Salon, a full-service and high-end hair salon in San Francisco. Experienced stylists and quality products make them one of the best salons in the Bay Area.

Challenge

Originally, Erika and her stylists were answering phone calls from clients. This meant they were either missing important calls from potential new and returning customers or interrupting their work and compromising client experience to answer the phone. Also, appointment management was based on a paper book at the front desk, causing booking mistakes and frequent miscommunication.

Erika small business owner

Solution

Erika contacted PATLive and worked with a scripting agent to create a custom solution complete with access to her online booking tool. PATLive’s agents could then serve as the salon’s primary receptionist answering frequently asked questions and scheduling or rescheduling appointments.

Small Business Beauty Salon

Results

After signing up for PATLive’s answering service, the stylists were free to concentrate on delivering uninterrupted salon services to every client without fear of missing out on new opportunities to make money. PATLive’s agents answer all phone calls and use Red Union’s online scheduling tool to assist customers in making appointments, cutting down on missed client opportunities and scheduling frustration.

Testimonial

“Thanks to this 24/7 service, we save money by not having a receptionist in-house. And it allows the stylists to stay focused on their clients, not phone calls.”

– Erika Redding, Owner, Red Union Salon, San Francisco, CA, PATLive client since 2008

100%
U.S. based live receptionists, all located in sunny Florida.
2M+
calls answered every year, on average within 4 rings or less.
29 yrs
trusted experience partnering with thousands of businesses.

We have your business covered

Our services include phone answering service for small business, live answering service for small business, office answering service, small business call center, virtual receptionist for small business, and call center service for small business.

Bakeries

Beauty Salons

Bridal Shops

Childcare Facilities

Consignment Shops
Daycares

Dry Cleaners

Furniture Stores

Gift Shops

Jewelry Stores
Music Stores

Pet Shops

Retail Stores

Schools

Spas

Experience PATLive for Yourself

See first-hand all that a live answering service can do for your business. Call our Small Business Demo line to listen to a call from a potential client. Connect with one of our product specialists. With our 14-day free trial, you can test-drive our service before you buy!

888-821-4504