24/7 dispatch for urgent needs and escalations.
When your customers have an urgent need, our receptionists take the call and either dispatch directly into your service management platform or pass the details along to your team.
Deploy the services and help your callers need — 24 hours a day.
Whether you need to deploy service techs or utility trucks, our receptionists ensure your customers can always reach a live person to get the help they need — no matter when their emergency arises.
Emergencies don’t wait for business hours — and neither do we. Our receptionists are available 24/7 to answer urgent calls, so your customers can always reach a live person when they need help most.
When a customer needs urgent help, every minute matters. Our receptionists answer fast (just 3-4 rings on average) and capture the details quickly. Then we send it your way stat — within minutes of the call, your team will have all the details you need to get your technicians out on site as soon as possible.
Every dispatch call requires the right information — location, contact info, nature of the emergency, and any special instructions. Our receptionists are trained to capture every detail accurately, so your team has everything they need before they arrive.
We integrate with a number of popular service management platforms — allowing our receptionists to queue service requests directly into your system and notification workflows. Don’t use an SMP? No worries. We can also deliver your emergency requests by email, text, and through our apps.
When customers have an emergency, they don’t wait around for you to call back — they call someone else. But when you answer fast and fix their problem? You’re their hero. Our receptionists help you capture every emergency call, so you can land more high-margin jobs, build trust with your customers, and develop relationships that last.
24/7 service, even on weekends and holidays.
100% US receptionists, and fully human (no AI).
Customizable call flows that feel natural & organic.
Personalized onboarding and quality monitoring.
Plans from only $49 per month, with no contracts.
Upgrade, downgrade, or cancel at any time.
How can our dispatch services help you?
Our 24/7 emergency dispatch services help you stay agile and responsive to customer needs — no matter when they arise.
Answer emergency calls 24/7
Your customers can always reach a live person when they need urgent help — even at 2am on a Saturday or on major holidays.
Provide a professional first response
Every emergency caller is greeted with calm professionalism, ensuring your customers feel well-taken care of and confident in your response from the very first interaction.
Capture critical dispatch details
We gather location, contact info, nature of the emergency, and any special instructions — so your team has everything they need before they arrive.
Dispatch directly into your system
For customers using service management platforms, we queue dispatch requests directly into your workflow.
Pass the details on to your team
If you don't use a service management platform, we deliver dispatch details by email, text, or through our apps.
Reduce your response time
By capturing and delivering dispatch details immediately, we help your team get on the road faster.
Handle after-hours issues consistently
Your customers get the same professional, consistent experience whether they call at 2pm or 2am.
Improve customer trust and loyalty
When customers reach a live person in their moment of need, they feel valued and confident in your service.
Need us to make outbound calls, as well? We'd be happy to.
Offload callbacks, follow-ups, appointment reminders and confirmations, and more. We’ll make up to 3 attempts to reach them live, and if we haven’t connected by the third try, we’ll leave a voicemail. Plans start at $19/mo.
Or live chats on your website? Yep, we do those, too.
Capture leads, answer questions, and provide real-time support — all through your website’s chat widget. Our team handles every conversation with the same friendly, professional touch we bring to your calls. Plans start at $19/mo.
Need Spanish? All our plans include bilingual at no extra cost.
Get more from your services with our powerful platform and integrations.
Our virtual receptionist services are 100% human, but when you support great people with great technology — you get something that just can’t be beat. Your callers get the warmth of a real person — with the speed, accuracy, and deep integration into your business processes that great tech makes possible. And you get real-time visibility, seamless integration with your internal tools, cloud-phone capabilities, and easy account management — whenever and wherever you need it.
Platform
Our web and mobile apps make it easy to manage your services from anywhere, and as an added bonus, they also serve as a full-feature business phone system — completely optional and not a requirement to use our live services, but pretty great to have.
And if you’re low-tech or not interested, no worries – you can use our services with or without the apps!
See calls & messages
Get a complete view of every call and message in one place. See who called, when they called, and what was discussed — so you always have easy access to anything that’s happened on your calls.
Listen to call recordings
Every call is recorded and stored right in your account. Whether you want to review a lead conversation, check for quality, or just hear how a call was handled — you can listen back anytime, from anywhere.
View call reports
Get a clear picture of your call activity with easy-to-read reports. See call volume, peak times, transfer patterns, summary statistics, and more — so you have the insights you need to make better decisions.
Update your status
Update your status with just a tap. Our receptionists see your status in real time — so they’ll always know when you’re available for transfers, and when you want us to take a message or send them to voicemail.
Manage routing & call flows
Easily manage users and depts, transfer destinations, forwarding schedules, caller menu options, and more. For more detailed call flow adjustments, our customer care team is just a call or email away.
Place calls & send texts
Use your PATLive number to make calls and send & receive text messages right from our apps. Your whole team can use it — so you’ll finally have one consistent business number on caller ID, not your employees’ personal cell numbers.
Integrations
Our native integrations make your virtual receptionists feel like they’re sitting right next to you. When they capture a lead, book an appointment, or process an order, it updates your CRM, calendar, e-commerce dashboard, and other tools in real time — just as if you’d done it yourself.
Here are just a few of our most popular ones.
Feel confident knowing that your customers are getting outstanding service on every call.
We understand how important every call is to your business, and when you trust us with your calls, you can feel confident knowing that we’re consistently delivering a level of quality that will have your callers saying, “Wow, this was such great service! I wish every company had people this good!”
Frequently asked questions.
Your free trial is a full-feature test drive of PATLive’s live answering service. There are no limitations, so you can experience everything PATLive has to offer from day one.
Your service continues without interruption. Your calls will be answered exactly as they were during your trial, and your selected plan will begin. There are no surprises or changes to the way your calls are handled (unless you’d like to make changes, of course – those are always welcome, just let us know).
You can be up and running quickly. Create your account, tell us how you’d like your calls handled, and your first call can be answered within minutes.
No! PATLive offers affordable month-to-month service with no contracts required. You can upgrade, downgrade, or cancel anytime.
Get started today!
You’ve built a business worth calling. Let’s make sure every caller feels that from the very first hello. Start your free trial today, or reach out to Sales to learn more.
