24/7 call answering for your medical and wellness practice.
With 24/7 phone answering service from PATLive, you can ensure every call is answered quickly and handled right. Your patients will love the receptionists, and you'll love the results.
Our virtual receptionists give you the support you need to answer every call, book more appointments, and be more productive.
24/7 answering, even on weekends and holidays.
Friendly, professional, 100% US-based team.
Just like a front-office receptionist, only remote.
Full-service scheduling in your calendar software.
Manual, scheduled, and rollover forwarding.
All-inclusive pricing, no contracts, and a free trial.
Coverage that's tailored to the demands of your practice.
When your front desk is overwhelmed and patients are stuck on hold, missed calls lead to unfilled schedules and delayed care. Let our virtual medical receptionists handle the flow of appointment requests, patient questions, and follow-ups — so nothing falls through the cracks.
Use cases: Appointment scheduling and overflow coverage during daily call surges; after-hours answering to capture requests outside office hours
Every new patient call is a chance to grow your practice. We make sure those moments don’t disappear into voicemail – with clear, professional conversations that move inquiries toward appointments. Plus provide ongoing support for patients already in your care.
Use cases: New patient call handling and intake; outbound follow-up to convert inquiries into booked appointments; scheduling assistance for existing patients.
From routine cleanings to an urgent toothache, a missed call can become a missed appointment. We answer quickly, schedule efficiently, and help keep your chairs filled.
Use cases: Call answering and appointment scheduling; overflow coverage during peak booking times and after-hours coverage for urgent calls
Our experienced virtual receptionists provide a calm, professional first point of contact so potential patients feel heard, guided and connected to the right next step.
Use cases: First-call handling and lead capture; priority routing for urgent inquiries and outbound follow-up when appropriate
Clients are comparing options, checking availability and ready to schedule. Fast answers turn curiosity into bookings. We help you respond quickly so your next appointment doesn’t go to someone else.
Use cases: Lead capture and appointment booking; overflow support during promotions or seasonal demand
Patients seeking relief from pain or recovery from injury need a responsive and professional first point of contact. We answer promptly, schedule efficiently, and help your therapists stay focused on care – not the phone.
Use cases: New patient intake and lead capture; overflow coverage and appointment scheduling to keep schedules full without interrupting patient care.
Been a great working relationship for a very long time. Handle calls well, and flexible with our needs.
John Brockway
Glendale Chiropractic
We do a lot more than just answer and take messages.
From scheduling to patient intake, we support your practice with on-call capabilities that go well beyond basic answering and message taking — adding real value to your team.
Virtual front office
Just like an in-office receptionist, only better. No sick days. No missed calls because they were busy helping another patient.
After hours answering
Stay connected to your patients even when your practice is closed with professional after hours support.
Overflow handling
Overflow call handling that kicks in seamlessly when your front desk is busy or your staff is with patients — so every caller gets through and no one is left waiting.
Screening & transfers
We screen and transfer calls based on your rules and each staff member's real-time status — easily updated in our apps.
Appointment scheduling
New appointments, reschedules, and cancellations — we handle them all directly in your practice management software, just as if your front desk had done it themselves.
Lead collection
When prospective patients aren't ready to book just yet, we'll collect their information and pass it along — so you can follow up and discuss your services with them.
New patient intake
We'll gather important details from new patients — from medical history to insurance information — so you're fully prepared before their first visit.
Emergency dispatch
For urgent patient needs or after-hours concerns, we're always available to field calls and relay critical information to your on-call team without delay.
Message taking
We'll relay an accurate account of who called, how to reach them, and what they needed — so you can follow up when you're available.
Order processing
When patients call to purchase products, supplements, or services, we'll answer their questions, process payments, and handle it all seamlessly in your existing ecommerce platform
Event registrations
Provide event info, answer questions, and process signups for wellness workshops, health fairs, or patient education sessions.
Bilingual support
Support your Spanish-speaking patients with bilingual receptionists — available between 8am and 10pm ET at no extra charge.
How will your practice benefit from our answering services?
From improving patient experiences to freeing up your staff’s time, here’s how we support your practice.
Every call is a chance to connect with a patient, book an appointment, or start a new client relationship. When you can’t answer, that opportunity can slip away — potentially to a competitor. Our team answers 24/7/365, so you never miss a chance to provide great care or welcome new patients to your practice.
Our receptionists are trained to handle scheduling calls with care and efficiency — answering questions with confidence, providing clear information, and making it easy for patients to book appointments at their convenience. The result? Scheduling that runs more smoothly — for your patients and for you — with more slots filled and more patients served.
Your patients expect fast, friendly, and helpful support — and that’s exactly what our team provides. From answering questions about services to helping with appointment needs, our receptionists handle every call with care and professionalism, so your patients feel heard, valued, and well taken care of.
Every time your phone rings, it pulls you away from patient care or the work that keeps your practice running. Our team answers those calls for you — so you can stay focused on your patients without the constant stop-and-start and get more done throughout the day.
Phone calls don’t just interrupt your day — they consume time you could be spending with patients, on clinical work, or managing your practice. With the calls offloaded to us, you’ll have the time and space to focus on the work only you can do.
When your calls are handled professionally and consistently, your practice grows — not just in revenue, but in reputation and patient loyalty. Every call becomes a chance to make a great impression, build trust, and keep patients coming back for the care they need.
The Value of Human Support
Customers still prefer talking to a real person. See why human support drives loyalty and retention.
The True Cost of Missed Calls
Cost of In-House Vs. Virtual Receptionist
Seamless support through our integrations.
Our native integrations make your virtual receptionists feel like they’re sitting right next to you. When they book an appointment, update a patient record, or process an order, it updates your calendar, practice management software, e-commerce dashboard, and other tools in real time — just as if you’d done it yourself.
Frequently asked questions.
Your free trial is a full-feature test drive of PATLive’s live answering service. There are no limitations, so you can experience everything PATLive has to offer from day one.
Your service continues without interruption. Your calls will be answered exactly as they were during your trial, and your selected plan will begin. There are no surprises or changes to the way your calls are handled (unless you’d like to make changes, of course – those are always welcome, just let us know).
You can be up and running quickly. Create your account, tell us how you’d like your calls handled, and your first call can be answered within minutes.
No! PATLive offers affordable month-to-month service with no contracts required. You can upgrade, downgrade, or cancel anytime.
Get started today!
You’ve built a business worth calling. Let’s make sure every caller feels that from the very first hello. Start your free trial today, or reach out to Sales to learn more.
