Message Taking
When you can’t answer the phone, PATLive’s savvy virtual receptionists will glide into the scene and take a detailed message on your behalf, giving you visibility, continuity and complete peace of mind.
Key Benefits
The PATLive Effect
Callers can leave a message with a real person whenever you’re unavailable
Message details are captured right away, even during your busiest moments
Clear, useful message details delivered the way you prefer
You can respond quickly because essential info is already gathered
You don’t stress about missed calls — everything important is captured for you
Common Appointment Scheduling Scenarios in Practice
Callers who need to leave information while you’re with another client
After‑hours inquiries that still need acknowledgment and documentation
Service questions that can’t be answered immediately but shouldn’t go to voicemail
Requests for a callback when you’re out of office, on-site or between jobs
Updates or changes from existing customers that need to be passed along
Vendors, partners or referral sources calling with details you’ll need later
Simple questions or status checks that require follow‑up instead of live handling
New inquiries that arrive during high‑volume periods when phones overflow
More Ways We Can Help
After Hours Answering Service
Call Screening & Transfers
Overflow & Backup Service
frequently asked questions
When you sign up for service, we’ll provide a local or toll-free phone number. You can either advertise this number directly, or you can forward your calls to it from your current number. Forward calls all the time, or only at certain times.
Yes, with our FindMe feature, we can try to reach you at up to four different numbers before calls rollover to your PATLive receptionists.
One of our live receptionists will always answer your calls first, but when your status is set to Available, we’ll attempt to transfer callers to you when directed to do so in your call handling instructions and/or when callers request to speak with you.
Yes, in addition to Available, there are six Unavailable statuses (At Lunch, Away from Desk, In a Meeting, Do Not Disturb, Gone Home and Out of Office) that you can use. Just let us know what you’d like us to do when you’re in each status, and we’ll ensure receptionists handle your calls accordingly.
Yes, on Starter plan and up, you can add custom fields to your message template to ensure you get the exact information you need from callers.
Yes, we can input messages into any web-based software you’d like us to use
Correct, 100% of your calls will be answered by one of our live receptionists, and we will never send your callers to voicemail unless you direct us to.
However, sometimes customers want their callers to be able to leave a voicemail instead of relaying a message, so we offer both options.
Get Started
You’ve built a business worth calling. Let’s make sure every caller feels that from the very first hello. Start a Free Trial or schedule a call. Let’s talk!
