Be available around the clock with our after hours answering service.
Stay connected to your customers even when your office is closed — with professional after hours support that captures leads, books appointments, handles urgent calls, and more.
After hours support that delivers real benefits for your business.
From capturing leads to handling customer service issues, after hours answering gives your business the support it needs to stay responsive around the clock and better serve your customers.
Whether you need coverage for nights, weekends and holidays, or even just when you’re at lunch or on a break, our after hours answering services can seamlessly bridge the gap. Set your calls to forward automatically on a schedule that matches your business hours, or simply forward your calls manually whenever you have the need.
Every call that comes in after hours is an opportunity — for a new client, a booking, or simply an opportunity to impress with great service. Our team ensures every call is answered quickly and handled with care, so you never have to worry about what you might have missed while you were away.
After hours callers are often ready to book, buy, or commit — but only if someone answers. We capture those opportunities and help schedule appointments, take orders, or move buyers to the next step in your sales funnel. Prefer a lead? We’ll collect the caller’s details and pass them along so you can follow-up first thing in the morning.
After hours support shouldn’t just be limited to taking a message. While we can and do take excellent messages, our receptionists can also help callers with things like answering questions, booking appointments, providing information, and dispatching technicians — just to name a few.
When you’re away from the office, you shouldn’t have to worry about missed calls, important clients issues, or emergencies that couldn’t be escalated to the proper person. Our team handles your after hours calls with the same care and professionalism you would — so you can truly disconnect, recharge, and come back knowing every opportunity was captured and every issue handled right.
When customers reach out after hours and get a real person who can actually help — not a voicemail or an automated recording — they feel valued, and they remember that experience long after the call ends. It makes a big impact on how customers see your business and helps to build loyalty and turn customers into true fans.
24/7 service, even on weekends and holidays.
100% US receptionists, and fully human (no AI).
Customizable call flows that feel natural & organic.
Personalized onboarding and quality monitoring.
Plans from only $49 per month, with no contracts.
Upgrade, downgrade, or cancel at any time.
How can after hours answering help you?
Here are just a few of the ways our after hours team can support your business and your callers.
Prevent callers from turning to competitors
When you don't answer, your competitors will. We make sure you never give them a reason to call someone else.
Book appointments after hours
Schedule consultations, services, or meetings — even when your office is closed.
Capture leads that come in when you're away
Many businesses lose leads simply because no one answers after hours. We capture those opportunities and deliver them to you.
Handle urgent client needs
Emergencies don't wait for business hours. We triage urgent calls and escalate them to the right person when needed.
Take orders and process requests
Customers can place orders, make requests, and get things done — even when your team isn't available.
Answer questions and provide information
Give callers the information they need, such as hours, pricing, availability, and more — so they don't have to wait until morning.
Support existing customers
Keep your current customers happy with after hours support for questions, issues, and follow-ups.
Give callers a real person, not voicemail
Voicemail is a dead end for customers. We answer live, provide real help, and leave callers feeling valued.
Need us to make outbound calls, as well? We'd be happy to.
Offload callbacks, follow-ups, appointment reminders and confirmations, and more. We’ll make up to 3 attempts to reach them live, and if we haven’t connected by the third try, we’ll leave a voicemail. Plans start at $19/mo.
Or live chats on your website? Yep, we do those, too.
Capture leads, answer questions, and provide real-time support — all through your website’s chat widget. Our team handles every conversation with the same friendly, professional touch we bring to your calls. Plans start at $19/mo.
Need Spanish? All our plans include bilingual at no extra cost.
Get even more from your after hours answering services with our powerful platform and suite of integrations.
Our after hours answering services are 100% human, but when you support great people with great technology — you get something that just can’t be beat. Your callers get the warmth of a real person — with the speed, accuracy, and deep integration into your business processes that great tech makes possible. And you get real-time visibility, seamless integration with your internal tools, cloud-phone capabilities, and easy account management — whenever and wherever you need it.
Platform
Our web and mobile apps make it easy to manage your services from anywhere, and as an added bonus, they also serve as a full-feature business phone system — completely optional and not a requirement to use our live services, but pretty great to have.
And if you’re low-tech or not interested, no worries – you can use our services with or without the apps!
See calls & messages
Get a complete view of every call and message in one place. See who called, when they called, and what was discussed — so you always have easy access to anything that’s happened on your calls.
Listen to call recordings
Every call is recorded and stored right in your account. Whether you want to review a lead conversation, check for quality, or just hear how a call was handled — you can listen back anytime, from anywhere.
View call reports
Get a clear picture of your call activity with easy-to-read reports. See call volume, peak times, transfer patterns, summary statistics, and more — so you have the insights you need to make better decisions.
Update your status
Update your status with just a tap. Our receptionists see your status in real time — so they’ll always know when you’re available for transfers, and when you want us to take a message or send them to voicemail.
Manage routing & call flows
Easily manage users and depts, transfer destinations, forwarding schedules, caller menu options, and more. For more detailed call flow adjustments, our customer care team is just a call or email away.
Place calls & send texts
Use your PATLive number to make calls and send & receive text messages right from our apps. Your whole team can use it — so you’ll finally have one consistent business number on caller ID, not your employees’ personal cell numbers.
Integrations
Our native integrations make your virtual receptionists feel like they’re sitting right next to you. When they capture a lead, book an appointment, or process an order, it updates your CRM, calendar, e-commerce dashboard, and other tools in real time — just as if you’d done it yourself.
Here are just a few of our most popular ones.
Feel confident knowing that your customers are getting outstanding service on every call.
We understand how important every call is to your business, and when you trust us with your calls, you can feel confident knowing that we’re consistently delivering a level of quality that will have your callers saying, “Wow, this was such great service! I wish every company had people this good!”
Frequently asked questions.
Your free trial is a full-feature test drive of PATLive’s live answering service. There are no limitations, so you can experience everything PATLive has to offer from day one.
Your service continues without interruption. Your calls will be answered exactly as they were during your trial, and your selected plan will begin. There are no surprises or changes to the way your calls are handled (unless you’d like to make changes, of course – those are always welcome, just let us know).
You can be up and running quickly. Create your account, tell us how you’d like your calls handled, and your first call can be answered within minutes.
No! PATLive offers affordable month-to-month service with no contracts required. You can upgrade, downgrade, or cancel anytime.
Absolutely not. PATLive is happy to handle your calls 24 hours a day, 365 days per year, for the listed package price. No surprises or “gotchas”!
Get started today!
You’ve built a business worth calling. Let’s make sure every caller feels that from the very first hello. Start your free trial today, or reach out to Sales to learn more.
