Getting Started with PATLive Is Easy
as 1 – 2 – 3

Getting up and running with PATLive is fast and easy. In most cases, we can begin answering calls for your business in as little as 24 hours.

Configure
Your Script

When you start service, we’ll help you setup a “call script” to provide our agents with detailed instructions on how to handle your calls.

We Start Answering
Your Phone Calls

Once your script goes live, our team of over 150 agents is ready to begin acting as a seamless extension of your business around the clock.

You Begin Receiving
Call Summaries

After each call (or daily if you prefer), we’ll send you the message, lead or confirmation relevant to the action we performed on the call.

You Have Complete Control From
“Hello” to “Goodbye”

With the most flexible call scripting software in the industry, you’re in complete control. Have our agents do as little or as much as you prefer, and rest easy knowing that you have PATLive’s award-winning team of virtual receptionists representing your business like it was our own – every time the phone rings.

How Do I Get My
Calls to PATLive?

It’s easy to get your calls to PATLive. We provide a new phone number with all our plans. You can either advertise this number directly, or if you already have a number that you want to use, you can forward it to your PATLive number one of three ways:

Forward your calls to PATLive all the time
Forward your calls to PATLive as needed
Forward your calls on a ring-no-answer basis (calls will automatically rollover to PATLive if you don’t answer after 3 rings)

Who Will Be Answering
My Calls?

PATLive’s team of over 150 highly-trained and experienced agents answer every call from our state-of-the-art contact center in Florida. To learn more about what makes our team the best, visit our virtual receptionists page.

How Do I Receive Details from
My Calls?

We offer 3 convenient ways for you to receive your messages, leads, and confirmations relevant to the actions we perform on your calls:

Real-time Call Summaries – Receive an email and/or SMS message after each call.
Daily Batched Call Summaries – Receive a call summaries CSV by email daily.
Native Application – Have our agents enter caller info directly into your CRM, eCommerce, scheduling or ticketing system.

Who Uses PATLive’s
Answering Services?

PATlive’s answering service works great for businesses and industries of all types and sizes. Whether you’re a law firm or a startup, a big business or a tiny one, our agents have the training and experience to help your business make a great impression every time the phone rings.

Our People Make
the Difference

When people ask us what makes PATLive stand out from other companies, our number one answer is always our team. Sure, we have great technology and a powerful call scripting platform, but it’s our people that ultimately set us apart with a level of service that you just won’t find anywhere else.

Organization and making lists brings me pure joy.

Muscie G.

Helping others is my favorite thing to do.

Veronica C.

Avid yogi, 2 dogs and a cat named Squirrel.

Megan G.

I woke up like this.

Jamie L.

First in line for office birthday cake.

Cedric H.

Coach of the Blue Team!

Alison C.

Enthusiastic, pizza loving Virgo!

Lovely R.

Fitness enthusiast, not afraid of taking risks.

Caroline D.

Loves all sports and the outdoors.

Everton B.

Big time problem solver, loves building relationships.

Anessa C.

Team player and master planner.

Alex A.

Great eye for detail, nothing gets past me.

Paul N.

Loves arts and crafts, yoga, and being a dog mom.

Shannon M.

Florida native, hates cold weather.

Rhonda P.

Volunteers as much as possible, also loves art.

Daniela C.

Stay positive and go with the flow.

Nikki K.

Energetic, bilingual and really into computers.

Gen L.

Critical thinker, always asking questions.

John M.

Friendly, never met a stranger.

Audri C.

Great at handstands and making friends.

Darius B.

Grandmother of 9. Loves the outdoors.

Vera G.

Video gamer and loves meeting new people.

Tearanni W.

Really into baseball and free food.

Mike T.

Learning to cook, reads a book a week.

Alison M.

Into music and all things creative.

Trey S.

Fashion forward and a great bargain hunter.

Jade W.

Kind-hearted people person.

Mary G.

Obsessed with true crime podcasts.

Cheyenne L.

Amateur baker and bikes around the world.

Bobby A.

More Than Just an
Answering Service

PATlive’s virtual receptionists can perform a wide range of services on your calls, so you can spend less time following up and more time growing your business.

Message Taking

Our virtual receptionists will answer your phone calls when you’re not available and take a message with all the details you need.

Call Screening

Let PATLive screen your calls based on your call screening preferences, so you get only the calls you want, when you want them.

Call Transfers

Our friendly, virtual receptionists will greet every caller, patching calls through to you and your team per your call handling instructions.

Appointment Scheduling

Our agents will help fill your schedule and manage your business appointments in your web-based calendaring and scheduling software.

Lead Collection

Specify the information you want us to collect and PATLive will deliver lead captures with everything you need to pre-qualify your best opportunities.