How Our Answering Service Works

Our team of over 150 virtual receptionists provide 24/7 phone answering with a smile.

Here's what happens on a PATLive phone call

Customer places call to your business
PATLive takes call as your business
PATLive agent follows your script

Answering Services

Message TakingMessage Taking
Lead CollectionLead Collection
Appointment SchedulingAppointment
Scheduling
Order ProcessingOrder Processing
After Hours CoverageAfter Hours Coverage
Overflow SupportOverflow Support
Emergency ResponseEmergency Response
Call TransfersCall Transfers
Bilingual Answering ServicesBilingual Answering Services
PATLive captures call summary information
PATLive delivers call summary to your inbox
You care for customers as needed
Message Taking
Jessica Logan
Jessica Logan | Customer Support | Team Member Since 2014

The benefits of a 24/7 assistant - at a fraction of the cost.

Did you know that up to 75% of callers hangup when they get voicemail? With PATLive, you’ll never miss an important call or message again. Best yet, callers will never know they’ve reached an answering service. Our highly trained U.S. agents greet callers with the same rapport that you’d expect from an in-office receptionist.

  • 100% of agents located in the USA
  • Bilingual service in English & Spanish
  • Customizable agent scripts
  • Customizable call forwarding
  • Real-time message to email
  • Flexible message delivery options
  • 100% of agents located in the USA
  • Bilingual service in English & Spanish
  • Customizable agent scripts
  • Customizable call forwarding
  • Real-time message to email
  • Flexible message delivery options
Kade Needham
Kade Needham | Customer Support | Team Member Since 2015

Fast, efficient, and accurate lead collection & screening.

Did you know that up to 85% of callers won’t try back again when you don’t answer on their first attempt? With PATLive, you’ll never miss an important lead again. Our highly trained US agents will act as an extension of your business to perform simple lead collection or more advanced lead screening and qualification, answer commonly asked sales questions, take orders on the spot, or even transfer high scoring leads directly to your sales team.

  • 100% of agents located in the USA
  • Bilingual service in English & Spanish
  • Customizable agent scripts
  • Customizable call forwarding
  • Real-time lead to email
  • Flexible lead delivery options
  • 100% of agents located in the USA
  • Bilingual service in English & Spanish
  • Customizable agent scripts
  • Customizable call forwarding
  • Real-time lead to email
  • Flexible lead delivery options
Kenniese Franklin
Kenniese Franklin | Live Receptionist | Team Member Since 2014

Scheduling services that work for you and your business.

You want what every business wants - a fully booked schedule. But if your schedule’s slammed, how are you going to answer calls to schedule new appointments or reschedule existing ones? With scheduling services from PATLive, you can stay focused on your business, while our agents take care of all your scheduling needs. Our friendly, US agents are trained to work with a variety of popular web-based scheduling systems to ensure your clients have a great experience on every call and never even know they’re speaking with an answering service.

  • 100% of agents located in the USA
  • Bilingual service in English & Spanish
  • Customizable agent scripts
  • Customizable call forwarding
  • Real-time appointment updates
  • A variety of scheduling software options
  • 100% of agents located in the USA
  • Bilingual service in English & Spanish
  • Customizable agent scripts
  • Customizable call forwarding
  • Real-time appointment updates
  • A variety of scheduling software options
Austin Branch
Austin Branch | Help Desk | Team Member Since 2016

Turn-key ecommerce order & payment processing.

Missed calls are missed orders. For most businesses that use our order processing services, the reclaimed revenue from just a single order makes the service pay for itself - and then starts adding to your bottom line. Our highly-trained US agents are experts at processing orders in a variety of web-based ecommerce systems, making the transition to PATLive easy and seamless for both you and your callers.

  • 100% of agents located in the USA
  • Bilingual service in English & Spanish
  • Customizable agent scripts
  • Customizable call forwarding
  • Real-time order notifications
  • Works with your existing ecommerce system
  • 100% of agents located in the USA
  • Bilingual service in English & Spanish
  • Customizable agent scripts
  • Customizable call forwarding
  • Real-time order notifications
  • Works with your existing ecommerce system

29Years of
Experience

PATLive was founded in 1990 when we started up with just 5 employees and our first 20 customers. In the 29 years since, PATLive has grown to a team of over 200 and supports thousands of businesses across the country. With decades of experience working with just about every industry, our agents have the know-how needed to deliver truly superior service on every call.

Highest
Quality Standards

Our agents are the best in the industry because we care about quality from the very start. We hire less than 2% of our applicants after a vigorous screening process, spend weeks with them in training, and then give them a dedicated coach to monitor and ensure awesome performance. 100% of our calls are recorded, which we use to make sure our agents give great, consistent service around the clock.

Meet Jeremy, one of our awesome Live Answer Agents!

Jeremy

Jeremy started at PATLive as a live receptionist in 2014 and is now a customer care representative.

Jeremy is an expert at helping customers find the best product for their business. As an overnight agent, he is ready for any type of challenge. Jeremy is also a key component of our quality control team.

Meet Richard, one of our awesome Product Specialists!

Richard

Richard joined PATLive in 2014 as a customer care representative.

He’s an expert at onboarding new customers, and always provides an exceptional customer experience. Prior to joining PATLive, Richard was an archaeologist for the National Park Service.

Meet Stephanie, one of our awesome Customer Service Leads!

Stephanie

Stephanie has been on the PATLive team since 2014 and is now the fearless leader of our script team.

Stephanie ensures that our customers are set up with the best scripts for their businesses, while also monitoring customers service, and so much more! Stephanie is a busy mom of two and always keeps us smiling!

Meet our Receptionists

It’s easy to get started

Choose Your New Number

1Get a Number, or Forward Yours To Us

When you signup for services we’ll provide you with a phone number in your choice of local city or toll-free prefix. If you already have a number that you want to continue using, that works too. You can either forward the calls to your PATLive number, or you can permanently port the number in to reside on our platform.

Custom Call Flow

2Configure Your Custom Call Flow

Our agents can do as little or as much as you’d like when we answer your calls. When you setup service, a script consultant will talk with you to understand how you’d like for us to handle your calls, and we’ll setup a custom call flow for our agents to follow. Whether you need us to take messages, collect leads, receive orders, register event attendees, or act as your virtual receptionist, our team will put together a script that gives you exactly what you need.

Recent Call With

3Receive a Call Summary for Every Call

When we begin answering your calls (24 hours after script setup), we’ll follow the call flow you designed and send you the corresponding message, lead, order, etc. within minutes of call completion.

Start your free trial today

See for yourself all that PATLive can do for your business.

Try it FREE for 14 days

No contract required