How Our Answering Services Work

Your on-demand team of over 150 virtual receptionists.

Getting Started with PATLive Is Easy
as 1 – 2 – 3

Getting up and running with PATLive is fast and easy. In most cases, we can begin answering calls for your business in as little as 24 hours.

ConfigureYour Script
Configure
Your Script

When you start service, we’ll help you setup a “call script” to provide our agents with detailed instructions on how to handle your calls.

We Start AnsweringYour Phone Calls
We Start Answering
Your Phone Calls

Once your script goes live, our team of over 150 agents is ready to begin acting as a seamless extension of your business around the clock.

You Begin ReceivingCall Summaries
You Begin Receiving
Call Summaries

After each call (or daily if you prefer), we’ll send you the message, lead or confirmation relevant to the action we performed on the call.

You Have Complete Control From
“Hello” to “Goodbye”

With the most flexible call scripting software in the industry, you’re in complete control. Have our agents do as little or as much as you prefer, and rest easy knowing that you have PATLive’s award-winning team of virtual receptionists representing your business like it was our own – every time the phone rings.

How Do I Get My
Calls to PATLive?

It’s easy to get your calls to PATLive. We provide a new phone number with all our plans. You can either advertise this number directly, or if you already have a number that you want to use, you can forward it to your PATLive number one of three ways:

  • Forward your calls to PATLive all the time
  • Forward your calls to PATLive as needed
  • Forward your calls on a ring-no-answer basis (calls will automatically rollover to PATLive if you don’t answer after 3 rings)

Who Will Be Answering
My Calls?

PATLive’s team of over 150 highly-trained and experienced agents answer every call from our state-of-the-art contact center in Florida. To learn more about what makes our team the best, visit our virtual receptionists page.

How Do I Receive Details from
My Calls?

We offer 3 convenient ways for you to receive your messages, leads, and confirmations relevant to the actions we perform on your calls:

  • Real-time Call Summaries – Receive an email and/or SMS message after each call.
  • Daily Batched Call Summaries – Receive a call summaries CSV by email daily.
  • Native Application – Have our agents enter caller info directly into your CRM, eCommerce, scheduling or ticketing system.

Who Uses PATLive’s
Answering Services?

PATlive’s answering service works great for businesses and industries of all types and sizes. Whether you’re a law firm or a startup, a big business or a tiny one, our agents have the training and experience to help your business make a great impression every time the phone rings.

Our People Make
the Difference

When people ask us what makes PATLive stand out from other companies, our number one answer is always our team. Sure, we have great technology and a powerful call scripting platform, but it’s our people that ultimately set us apart with a level of service that you just won’t find anywhere else.