Get detailed messages when you’re unavailable

Our receptionists will ensure you never miss a call, accurately relaying messages from callers when you’re not available.

When you can’t answer, we’ll take a detailed message

Never miss another call to voicemail again. With our 24/7 live answering services, you can ensure that every caller is greeted by a friendly, live person. If you’re not available, no worries – we’ll take a detailed message on your behalf.

Virtual receptionist taking a message for a small business.

We’ll collect the caller’s name, contact info and all the details of their request

When we take a message, we’ll collect the caller’s name, phone number, email address (optional) and any details they relay.

Need even more? Check out our lead collection service that allows you to gather detailed information from callers in structured forms.

Or we can provide the option to send callers to voicemail

We understand that in some situations, you might prefer for callers to leave a voicemail, so we offer that option, too.

All our plans come with one voicemail box that our live receptionists can transfer callers to if you direct us to do so.

Web app allowing you to manage and listen to your messages.

Get messages by email or via our app within minutes

When you receive a new message, we’ll deliver it within minutes of call wrap-up via email or a push notification in our web and mobile apps.

Prefer to receive your messages as a daily batch, instead of after each call? No prob, we can do that too.

Ready to get started?

Explore all the ways our answering services can help your business

Our 24/7 call answering services go way beyond just answering the call to save you time, delight your callers, and book more business.


Our receptionists are always available – even on holidays.


Live message taking gives a personal feel to every call.


Live message taking gives a personal feel to every call.

Frequently asked questions

When you sign up for service, we’ll provide a local or toll-free phone number. You can either advertise this number directly, or you can forward your calls to it from your current number. Forward calls all the time, or only at certain times.

Yes, with our FindMe feature, we can try to reach you at up to four different numbers before calls rollover to your PATLive receptionists.

One of our live receptionists will always answer your calls first, but when your status is set to Available, we’ll attempt to transfer callers to you when directed to do so in your call handling instructions and/or when callers request to speak with you.

Yes, in addition to Available, there are six Unavailable statuses (At Lunch, Away from Desk, In a Meeting, Do Not Disturb, Gone Home and Out of Office) that you can use. Just let us know what you’d like us to do when you’re in each status, and we’ll ensure receptionists handle your calls accordingly.

Yes, on Starter plan and up, you can add custom fields to your message template to ensure you get the exact information you need from callers.

Yes, we can input messages into into any web-based software you’d like us to use

Correct, 100% of your calls will be answered by one of our live receptionists, and we will never send your callers to voicemail unless you direct us to.

However, sometimes customers want their callers to be able to leave a voicemail instead of relaying a message, so we offer both options