Can't answer? We'll take a message for you.
Professional live call answering and message taking that captures every detail — so you never miss a callback, lead, or important update.
Accurate, detailed messages — delivered the way you want.
Whether you need after-hours coverage, overflow support, or a full-time front office presence, our message taking service ensures your callers always get a friendly, helpful person — and you get accurate messages with all the details you need to follow up.
Calls don’t stop at 5pm — and with us, neither does your coverage. Our receptionists are available around the clock to take messages when you can’t answer, so you never have to worry about what you might have missed after hours or while you were away.
Great service shouldn’t come to a stop just because you’re unavailable. Our receptionists greet every caller with warmth and professionalism, ensuring they can always reach a live person — no matter when they call. Your business always appears accessible and responsive, and your clients always feel valued and well cared for.
Let your receptionists know when you’re available and when you’re not — simply by updating your status in our app. They’ll see your status in real-time, so they always know whether to transfer a call, take a message, or send them to voicemail. It’s like telling your assistant, “I’m free” or “I’m busy,” without having to say a word.
Every message is captured with care and precision — including the caller’s name, contact information, the reason for their call, and any specifics they may have provided. You’ll have everything you need to follow up with a clear and confident understanding of what they needed.
Messages are delivered instantly to you — the way you want them. Choose email, text, or our apps, or even have messages sent directly into your CRM or other software via our integrations. You’ll always get your messages in the format that works best for you, so you can follow up quickly and stay organized.
24/7 service, even on weekends and holidays.
100% US receptionists, and fully human (no AI).
Customizable call flows that feel natural & organic.
Personalized onboarding and quality monitoring.
Plans from only $49 per month, with no contracts.
Upgrade, downgrade, or cancel at any time.
How can message taking help you?
Our message taking services help your business remain accessible and responsive 24/7/365.
Never miss an important call
Every call is answered and every message is captured, so you always know who called and what they needed.
Stay responsive even when you're unavailable
Your callers get a real person, not voicemail — so they feel heard and valued, even when you can't answer.
Maintain a professional image
Every caller is greeted warmly and professionally, leaving a positive impression of your business.
Get messages delivered your way
Choose email, text, app notifications, or direct CRM integration for fast, organized delivery.
Capture leads after hours
Calls that come in outside business hours are captured and delivered to you, so no opportunity is lost.
Stay available for the calls that matter
Let your receptionists know who should get through and who should leave a message.
Reduce stress and interruptions
Let us handle the calls while you focus on your work, knowing that every message is being captured accurately.
Stay organized with detailed notes
Every message includes caller info, contact details, and a clear summary — so you have everything you need to follow up.
Need us to make outbound calls, as well? We'd be happy to.
Offload callbacks, follow-ups, appointment reminders and confirmations, and more. We’ll make up to 3 attempts to reach them live, and if we haven’t connected by the third try, we’ll leave a voicemail. Plans start at $19/mo.
Or live chats on your website? Yep, we do those, too.
Capture leads, answer questions, and provide real-time support — all through your website’s chat widget. Our team handles every conversation with the same friendly, professional touch we bring to your calls. Plans start at $19/mo.
Need Spanish? All our plans include bilingual at no extra cost.
Get even more from your message taking services with our powerful platform and suite of integrations.
Our virtual receptionist services are 100% human, but when you support great people with great technology — you get something that just can’t be beat. Your callers get the warmth of a real person — with the speed, accuracy, and deep integration into your business processes that great tech makes possible. And you get real-time visibility, seamless integration with your internal tools, cloud-phone capabilities, and easy account management — whenever and wherever you need it.
Platform
Our web and mobile apps make it easy to manage your services from anywhere, and as an added bonus, they also serve as a full-feature business phone system — completely optional and not a requirement to use our live services, but pretty great to have.
And if you’re low-tech or not interested, no worries – you can use our services with or without the apps!
See calls & messages
Get a complete view of every call and message in one place. See who called, when they called, and what was discussed — so you always have easy access to anything that’s happened on your calls.
Listen to call recordings
Every call is recorded and stored right in your account. Whether you want to review a lead conversation, check for quality, or just hear how a call was handled — you can listen back anytime, from anywhere.
View call reports
Get a clear picture of your call activity with easy-to-read reports. See call volume, peak times, transfer patterns, summary statistics, and more — so you have the insights you need to make better decisions.
Update your status
Update your status with just a tap. Our receptionists see your status in real time — so they’ll always know when you’re available for transfers, and when you want us to take a message or send them to voicemail.
Manage routing & call flows
Easily manage users and depts, transfer destinations, forwarding schedules, caller menu options, and more. For more detailed call flow adjustments, our customer care team is just a call or email away.
Place calls & send texts
Use your PATLive number to make calls and send & receive text messages right from our apps. Your whole team can use it — so you’ll finally have one consistent business number on caller ID, not your employees’ personal cell numbers.
Integrations
Our native integrations make your virtual receptionists feel like they’re sitting right next to you. When they capture a lead, book an appointment, or process an order, it updates your CRM, calendar, e-commerce dashboard, and other tools in real time — just as if you’d done it yourself.
Here are just a few of our most popular ones.
Feel confident knowing that your customers are getting outstanding service on every call.
We understand how important every call is to your business, and when you trust us with your calls, you can feel confident knowing that we’re consistently delivering a level of quality that will have your callers saying, “Wow, this was such great service! I wish every company had people this good!”
Frequently asked questions.
Your free trial is a full-feature test drive of PATLive’s live answering service. There are no limitations, so you can experience everything PATLive has to offer from day one.
Your service continues without interruption. Your calls will be answered exactly as they were during your trial, and your selected plan will begin. There are no surprises or changes to the way your calls are handled (unless you’d like to make changes, of course – those are always welcome, just let us know).
You can be up and running quickly. Create your account, tell us how you’d like your calls handled, and your first call can be answered within minutes.
No! PATLive offers affordable month-to-month service with no contracts required. You can upgrade, downgrade, or cancel anytime.
Get started today!
You’ve built a business worth calling. Let’s make sure every caller feels that from the very first hello. Start your free trial today, or reach out to Sales to learn more.
