The PATLive Blog

Case Study: High-Volume Answering Service for Real Estate Investors
Our Customers

Case Study: High-Volume Answering Service for Real Estate Investors

Diamond Equity Investments is a real estate investment organization that purchases, renovates, and resells single-family homes, multi-family buildings, commercial properties, and land. Founded by Dan Breslin in 2006, Diamond Equity Investments offers fast and convenient sales for sellers in Atlanta, Chicago, and Philadelphia and their outlying areas.  Too Many Phone Calls Diamond Equity Investments began as…

Call Handling 101
Customer Service

Call Handling 101

Congratulations! The day is here when you’re getting so many calls that it’s interrupting your day-to-day life or you simply can’t handle them all. While this doesn’t feel like an exciting thing, it means that your business has grown, and you need help managing incoming calls. At this point, growing businesses like yours turn to…

A Guide to Hiring a Small Business Answering Service
Customer Service

A Guide to Hiring a Small Business Answering Service

If you’re reading this, there’s a solid chance that you’re considering hiring an answering service for your small business. Congratulations – this is an exciting step, and it means that your business is growing and you’re being proactive about providing excellent customer service. Choosing a small business answering service or knowing how to get the…