PATLive Answering Services Blog

What Is a Remote Receptionist and How Does It Work?

May 26, 2020 by

Remote receptionist answering a call for a businessMost businesses that grow to a certain point all reach the same realization: They’re getting too many calls, and they need a receptionist.

This is an exciting time, because it means that your business is thriving and that you’re at the next level of scaling. 

It can also be nerve-wracking, especially if the business is on a tight budget and can’t afford to pay a $35,000 a year salary + benefits for an administrative assistant who could only work at most forty-ish hours a week. Any more than that, then you’d need to hire a second.

Fortunately, there’s a simple solution to this dilemma, and that’s hiring a remote receptionist. Let’s dive in and take a close look at what remote receptionists are, how they work, and the benefits to consider. 

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Small Business Tips: How to Improve Your Customer Service Skills

May 19, 2020 by

small business owner on the phone with a customer

Customer service is a crucial skill for all businesses.

As a client, which would you rather work with: A business that takes four days to respond to an email after two follow-ups about being overcharged, or a business that has a friendly customer service agent answering the phone, email, or live chat in minutes and immediately finds a solution for a delayed shipping date? 

Customer service is how you can differentiate your business from the competition, improve retention rates, sell more, and ultimately grow your business. 

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How to Reopen Your Small Business With A Bang

May 11, 2020 by

small business owners reopening doorsSmall Business Week may have been postponed to a later date, but that doesn’t mean you can’t start maximizing sales in your small business today. The shutdowns and economic impact from COVID-19 have been frustrating to say the least, and have had a significant impact on small businesses.

However, small businesses everywhere are starting to open their doors and that means that it’s time to start strategizing how to maximize sales, giving you the boost you need to get through the tough time.

In this post, we’re going to take a close look at ways to can reopen your small business with resounding success and carry on the momentum into the remainder of 2020.

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Our Favorite Business Podcasts This Month

May 7, 2020 by

Business professional listening to a podcastWhether you’re preparing to reopen your doors, choosing to continue social distancing for a while longer, or branch out into an entirely new business, there’s no time like the present to seek a little business inspiration. 

At PATLive, we’ve been curating some of our favorite podcasts to help small businesses plan and prepare for the future. Hosted by business leaders and influencers, these podcasts bring some fresh ideas to the business landscape. Here are just a few.

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How to Personalize Customer Service as a Small Business

Apr 29, 2020 by

Small business owner working with a customerWhile large corporations are everywhere, Americans tend to prefer working with smaller businesses whenever possible.

Small businesses are seen as more accessible. They aren’t bound by rigid policies that don’t make sense like corporations, and they’re often perceived as being heavily involved in the local communities. Customers often trust them more and feel more invested in the business itself. One study even found that 90% of Americans hold favorable views of small businesses, and only 61% said the same about corporations. 

Running your own small business means that you get to do things your way, and that includes your brand’s customer service. 

Offering customer service that’s personalized to each individual customer and tailored to your specific business is a great way to set yourself apart from the competition and exceed your clients’ expectations. In this post, we’re going to take a close look at exactly how you can do this to improve retention rates and bolster your brand reputation.

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9 Stress Management Tips for Business Owners & Team Leaders

Apr 21, 2020 by

Male business owner meditating in chairManaging a team and a business is no easy task, and it can be stressful even under the best circumstances. Trying to tackle business ownership or leadership during a worldwide crisis like the one we’re currently experiencing with the coronavirus pandemic, however, is a challenge that many have never faced before. 

There’s one thing that we keep seeing business owners saying over and over again right now: They’re anxious, and they’re stressed.

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Why Communication is Key During This Pandemic

Apr 13, 2020 by

Woman communicating with team on a video conferenceThe coronavirus pandemic we’re currently experiencing is unprecedented, and it’s forced all of us into social distancing and near-isolation. While we’re all kept further away from each other, communication is more important than ever before — especially for businesses who are still trying to keep their metaphorical doors open.

Communication is key because even while we’re physically isolated, we shouldn’t be socially or emotionally isolated. We thrive on connection, and with so much instability and chaos requiring major adaptability right now, communication is more important than ever.

Wondering why communication is so important for businesses during the pandemic? There are multiple reasons why it’s so essential, impacting your staff, leadership, customers, and vendors alike. Let’s take a look at each.

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Who’s Answering Your Phones During COVID-19?

Apr 8, 2020 by

Virtual receptionist working in a call centerThe coronavirus pandemic is affecting small businesses in a variety of ways from shifts in demand to transitioning to work from home, all with very little time to adapt. With about a zillion unknowns (including how long this is going to last) one thing is for sure – your business is still getting phone calls and in some cases even more than before. 

How is a small business to cope with all the changes stemming from the coronavirus crisis while still attempting to grow? Live answering services like PATLive can help. Here are five ways your business can benefit from virtual receptionist service during COVID-19.

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Small Business Tips: Guide to Working from Home

Apr 1, 2020 by

Man working from home on laptop

Social distancing has required millions of people across the world to stay home. As businesses face immediate and unprecedented in-office shutdowns in an attempt to flatten the curve from the coronavirus, they’ve been left scrambling to shift their team to a work-from-home setup.

While having your entire team shift to working from home is a transition, there are steps you can take to make this change quickly and effectively. In this post, we’re going to discuss how you can successfully adapt your business, your team (and your customers) to working from home.

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The Complete Guide to Starting a New Business

Mar 25, 2020 by

Man working on starting his own businessStarting a business is an exciting time but can also be stressful and very involved with paperwork galore.

According to the Small Business Association, more than 627,000 new businesses open their doors each year. Unfortunately, the same report found that around 595,000 businesses close every year, too, meaning that getting off to the right start can be crucial. 

In this post, we’re going to guide you through the initial steps you need to follow to start a business. 

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