Many businesses will want to scale at some point. While scaling can lead to…
We live in an on-the-go world, where nothing ever seems to slow down. It…
If you ask most small businesses if they feel like they need the help…
What Exactly is a Virtual Office? A virtual office is a place — any…
Customers have higher expectations than ever before. Customers know it, and businesses know it,…
Greg Gianforte from RightNow Technologies, Inc. defines customer experience (CX) as “the sum of…
Customer Service Week is the first full week of October, and it’s all about…
Congratulations! The day is here when you’re getting so many calls that it’s interrupting…
The past twenty years have been more like a hundred, when it comes to…
Customer service can be the make-it-or-break-it factor for businesses in 2020. It’s well established…
The importance of a business providing a great customer experience is nothing new. In…
If you look at many businesses today, they often have complex online funnels set…
We hear it over and over again: We’re now living in “the new normal.” …
As a business owner, receptionists help make your world go around by taking simple…
While many American businesses will be working with predominantly English-speaking customers, that’s not always…
There are plenty of advantages to hiring an answering service that you’re likely already…
If you’re a small business owner, and you aren’t already listening to the Impact…
We know better than anyone that small businesses often come with tight budgets, even…
We’re months into the COVID-19 pandemic, and plenty of businesses still have as many…
