Answering Service For Small Businesses

If you ask a list of small businesses if they’d like 100% of their phone calls answered, they’d say “Of course!”. If you ask the same small businesses if they need an answering service, the answers will most likely vary. Maybe it’s because of a limited budget, maybe it’s because they don’t realize how many valuable business phone calls they’re missing, or perhaps it’s because they have in-house staff capable of answering phone calls and don’t have a need for an answering service.

Either way, we can all agree that missing phone calls means missing out on potential business opportunities. In 2018, U.S. businesses lost $75 billion due to poor customer service. Your in-house staff is your best asset when it comes to running your day-to-day operations, but outsourcing calls with an answering service can do wonders for both your team and can help your business become more profitable. Here are some top benefits of hiring an answering service:

Many businesses will want to scale at some point. While scaling can lead to growing pains, it can also lead to more profit and overall stability for the company itself, both of which are incredible incentives to do so.

Growing a business, of course, isn’t necessarily an easy task; if it was, more companies would be rapidly expanding, with empires popping up all around us as if they were Starbucks. Though it isn’t easy, however, there’s some good news: There are plenty of tools that can help, especially if you’re leveraging them correctly.

Live virtual receptionist services are one of those tools, and in this post, we’re going to look at how virtual receptionists can help you grow your business effectively.

We live in an on-the-go world, where nothing ever seems to slow down. It only makes sense that we’ve adapted and are increasingly searching for ways to work on the go, too.

Business owners have historically been trapped at their desks from 9-5, Monday through Friday, and sometimes even later and on weekends, too. Now, though, new technologies are constantly emerging that allow business owners and their team members to work remotely from anywhere in the world as long as there is internet or phone access.

This is great for businesses and business owners. You’re able to regain some semblance of work-life balance, breaking free of the office, at least, while still getting everything done that you need to. In the long run, this can help your business scale, especially since nothing is in your way to slow you down.

Having the right tools, of course, can make a world of difference in being able to work on the go without it being an enormous hassle, so let’s take a look at 7 of the best business tools that will help you work on the go — and grow! — in 2020.

Small businesses are full of challenges and risks, and it takes a special kind of person to run one successfully. While they are often a labor of love, the hard facts remain that about 20% of small businesses fail in their first year, and around half will shutter within five years (according to The Bureau of Labor Statistics). Entrepreneurs are often working with a small team, trying to find their place in the market, and secure funding, all at the same time.

However, small businesses are also a vital part of our economy, and as varied as their diverse owners. For many, running a small business is intensely rewarding.

Done right, a small business gives you the freedom to be your own boss, do something you love, and even help others in your community. And while business ownership may seem insurmountable, there are plenty of people out there making it happen. Their businesses range in size from little storefronts to rapidly growing tech companies, but they all started with an idea. Small business owners are the superstars who turn those ideas into reality.

Knowledge is power. It’s a cliche, but it’s a cliche for good reason, especially for people taking on big ventures like running their own business.

Starting, running, and growing a small business is no easy task, and there is so much information you need to know to find success long-term.

Plenty of people know that they should get a business license, obtain the required forms of commercial insurance and that they should make customer service a priority, but what about everything else? Business owners also need to learn about management strategies, marketing tactics, financial investments, self-employed retirement accounts, company culture, and so much more, and it only gets more complicated the bigger your business gets.

As we’re heading into 2020, there are ten incredible books that every small business owner will want to read if they haven’t already, giving them a wealth of knowledge that can guide them in the new year. Let’s take a look at each one.

If you ask most small businesses if they feel like they need the help of a call center, they’d probably dismiss it pretty quickly. Most like the sound of having someone reduce the flow of incoming calls, but think that this isn’t something that they either need or can afford.

In most cases, this couldn’t be further from the truth. All types of companies can benefit from a call center, regardless of industry or even the size of your business. If you’ve got a steady stream of calls that are pulling you away from business-critical tasks, then it’s at least worth considering finding a quality agency that can help you answer them.

In this post, we’re going to look at the qualifications your company may have indicating that you could benefit strongly from a call center, as well as discuss the key business sectors that practically require it.

When some people think of small businesses, they think of quaint, family-run operations that work out of a cozy brick-and-mortar while answering landline-based phones. The term “small business,” however, doesn’t mean “antiquated,” and even the most traditional offices can see incredible changes when they fully embrace the latest technology available to them.

Technology has advanced incredibly quickly over the last decade, and in many cases, there are tools and resources available to traditional offices that they don’t even realize exist but could revolutionize their businesses. Today’s business-oriented technologies have adapted both worker and consumer behavior, and allow for automation, improved efficiency, and increased efficacy of the work that you’re doing, and in this post, we’ll look at why that’s the case.

When small businesses are determining how they should reinvest into their businesses, they typically look at what would help them most. Some opt to go all-in on marketing, while others upgrade equipment or move to a new office.

Live answering services may not be the first thing you think of when deciding how to best invest in your business, but they should be.

Quality answering services offer numerous benefits that will improve the flow of your workday (and your entire team’s workday!) while keeping your customers happier than ever before. These are big claims, but we can back them up. Let’s take a look at 6 ways that live answering services can improve your business and your personal life all at once.

As a live answering service for thousands of businesses nationwide, small businesses have a special place in our hearts. Making up 99.9% of U.S. businesses and 47.5% of the workforce, small businesses play a critical role in the economy.

That’s why American Express created a holiday just for small businesses in 2010, and it’s paying off. On SBS in 2018, 104 million shoppers spent a new record of nearly $18 billion at small businesses.

This November 30, take advantage of Small Business Saturday to promote your small or local business. Whether you’re online or brick & mortar (or both), there are numerous tactics you can use to encourage shoppers to support small businesses this season.

Answering services can benefit businesses of all shapes and sizes. You’ll have a team of virtual receptionists take as many incoming calls off your plate as you choose, whether you only want to use the service for overflow or after hours, or as your first line of defense for every incoming call your office gets, allowing you to focus on the critical tasks your business needs you to prioritize.

It’s easy to come to the conclusion that you could scale more efficiently (and painlessly) with an answering service than without one, but finding the right service for you is a little trickier.

Where do you start? In this post, we’re going to take you through the process you should follow when you’re searching for the right answering service for your individual business.

PATLive Answering Services Blog

The Benefits of Outsourcing Calls with an Answering Service

How Live Virtual Receptionist Service Can Help Grow Your Business

7 Business Tools to Help you Work on the Go in 2020

9 Small Business Owners Who Inspired Us In 2019

10 Books Every Small Business Owner Should Read

What Types of Companies Need a Call Center?

How Technology Transforms Traditional Offices

6 Ways a Live Answering Service Will Improve Your Business & Life

7 Ways to Promote Your Business This Small Business Saturday

How to Find the Right Answering Service that Fits Your Business

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