PATLive Answering Services Blog

How to Find the Right Legal Answering Service

Feb 24, 2020 by

live receptionist answering a callSwamped with work, many law practices eventually turn to an answering service to help them manage their constant stream of incoming calls from clients and potential clients. 

High-quality answering services accept calls, answer questions, take messages, collect client information, and book appointments as if they were an in-office secretary who worked closely with the firm’s attorneys. This is an asset to busy team members who may otherwise struggle to tackle these calls on top of everything else they’re trying to do, especially since the calls come in at all hours of the day.

To receive these benefits, however, you need to find the right answering service. Law firms are typically particularly conscious of this due to the sensitive and confidential nature of many potential calls. 

Interested in hiring an answering service to manage your incoming calls? Let’s take a look at how to find the right legal answering service for your practice. 

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6 Simple Ways to Create a Lifetime Customer Base

Feb 19, 2020 by

Happy customers making a purchaseAll businesses understand the value of customer acquisition, placing enormous amounts of time, energy, and money into attracting and converting new customers. Adding new customers to your roster is essential for growth, so this is a justified priority.

Too many brands, however, stop there; they land one customer, and they move onto the next. This is a crucial mistake, as it prioritizes customer acquisition over customer retention. You need both for growth, especially since it’s anywhere from 5-25x more expensive to acquire a new customer than it is to retain an existing one. 

You want to win over your customers over and over again so that you’re creating a lifetime customer base, and in this post, we’re going to go over six ways to do exactly that. 

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How to Transform Negative Reviews Into Opportunities

Feb 12, 2020 by

Business owner responding to online reviews and providing customer serviceEvery business with an online presence will experience it at some point. That dreaded, awful feeling that comes when you see a “less than glowing” review from a customer pop up online. 

Maybe their order came late, or not at all, or arrived broken. Perhaps they felt they ended up with lackluster customer service. We’re all human, and mistakes happen. It’s also possible that your product or service just wasn’t a great fit for their needs, and that’s being expressed in a negative review.

Negative reviews happen, and often they can be turned into an opportunity for your customer service to shine. In fact, 73.8 percent of customers are either likely or extremely likely to continue doing business with a brand that resolves their complaints. So before you try to start hiding or deleting them, pause and take a deep breath. 

Besides, consumers who see nothing but dozens of five-star testimonials can get a little suspicious that it’s too good to be true; having one or two negative reviews pop up actually increases customer trust, as long as you have many more people singing your praises than pronouncing your flaws. They can also give you a chance to show customers that you’ll own up to mistakes and make it right and that your customer service is top-notch.

In this post, we’re going to take a close look at how you should deal with negative reviews and how to turn them into a positive for your small business.

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6 Quick Ways to Spark Growth in Your Small Business

Feb 3, 2020 by

small business owner working on computer

When you first launch your small business, it can feel like growth is happening slower than you ever thought possible. Every time you gain two new customers, you lose one, whether it’s because a contract ends or natural churn rates have taken hold. And while you know that once you gain traction with your business, that momentum will help you grow faster later, you don’t exactly want to wait.

If you ever feel like your small business is bordering on stagnation, however, there are a few things you can do to change that up quickly. 

Let’s take a look at six quick ways you can spark growth in your small business. 

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26 Motivational Quotes to Get Your Day Started

Jan 28, 2020 by

small business owner opening curtains in the morning

How do you start your day? Maybe you need your morning yoga to clear your head, or you need your morning coffee to open your eyes. No matter what, you could probably also use a little motivation to prepare yourself for the daily grind.

It’s no secret that small business owners tend to be highly ambitious individuals. When you’re running a company, whether you’re in the founding stages or have been up and running for ages, you need all the energy and motivation you can get, because there’s a lot of hard work ahead of you.

While entrepreneurs may be made of tough stuff, they’re also human – everyone could use a little inspiration to get things moving. And in order to be successful, you’ll need more than just energy, you need creativity, tenacity, courage, and strong guiding principles too.

The world is full of inspiration that can help you tackle every aspect of your workday. We’ve gathered these twenty-six quotes from successful individuals who understood how to strike up motivation and tackle challenges head-on, and hopefully, they can help you, too. 

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The Benefits of Outsourcing Calls with an Answering Service

Jan 21, 2020 by

Answering service agent smiling on a call

If you ask a list of small businesses if they’d like 100% of their phone calls answered, they’d say “Of course!”. If you ask the same small businesses if they need an answering service, the answers will most likely vary. Maybe it’s because of a limited budget, maybe it’s because they don’t realize how many valuable business phone calls they’re missing, or perhaps it’s because they have in-house staff capable of answering phone calls and don’t have a need for an answering service.

Either way, we can all agree that missing phone calls means missing out on potential business opportunities. In 2018, U.S. businesses lost $75 billion due to poor customer service. Your in-house staff is your best asset when it comes to running your day-to-day operations, but outsourcing calls with an answering service can do wonders for both your team and can help your business become more profitable. Here are some top benefits of hiring an answering service:

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How Live Virtual Receptionist Service Can Help Grow Your Business

Jan 15, 2020 by

Live virtual receptionists working in a contact centerMany businesses will want to scale at some point. While scaling can lead to growing pains, it can also lead to more profit and overall stability for the company itself, both of which are incredible incentives to do so.

Growing a business, of course, isn’t necessarily an easy task; if it was, more companies would be rapidly expanding, with empires popping up all around us as if they were Starbucks. Though it isn’t easy, however, there’s some good news: There are plenty of tools that can help, especially if you’re leveraging them correctly.

Live virtual receptionist services are one of those tools, and in this post, we’re going to look at how virtual receptionists can help you grow your business effectively.

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7 Business Tools to Help you Work on the Go in 2020

Jan 8, 2020 by

Business owner working on cell phone while in the car

We live in an on-the-go world, where nothing ever seems to slow down. It only makes sense that we’ve adapted and are increasingly searching for ways to work on the go, too.

Business owners have historically been trapped at their desks from 9-5, Monday through Friday, and sometimes even later and on weekends, too. Now, though, new technologies are constantly emerging that allow business owners and their team members to work remotely from anywhere in the world as long as there is internet or phone access.

This is great for businesses and business owners. You’re able to regain some semblance of work-life balance, breaking free of the office, at least, while still getting everything done that you need to. In the long run, this can help your business scale, especially since nothing is in your way to slow you down. 

Having the right tools, of course, can make a world of difference in being able to work on the go without it being an enormous hassle, so let’s take a look at 7 of the best business tools that will help you work on the go — and grow! — in 2020. 

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9 Small Business Owners Who Inspired Us In 2019

Jan 2, 2020 by

Inspirational small business owner standing in her shopSmall businesses are full of challenges and risks, and it takes a special kind of person to run one successfully. While they are often a labor of love, the hard facts remain that about 20% of small businesses fail in their first year, and around half will shutter within five years (according to The Bureau of Labor Statistics). Entrepreneurs are often working with a small team, trying to find their place in the market, and secure funding, all at the same time.

However, small businesses are also a vital part of our economy, and as varied as their diverse owners. For many, running a small business is intensely rewarding.

Done right, a small business gives you the freedom to be your own boss, do something you love, and even help others in your community. And while business ownership may seem insurmountable, there are plenty of people out there making it happen. Their businesses range in size from little storefronts to rapidly growing tech companies, but they all started with an idea. Small business owners are the superstars who turn those ideas into reality.

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10 Books Every Small Business Owner Should Read

Dec 17, 2019 by

Small business owner reading a book

Knowledge is power. It’s a cliche, but it’s a cliche for good reason, especially for people taking on big ventures like running their own business. 

Starting, running, and growing a small business is no easy task, and there is so much information you need to know to find success long-term. 

Plenty of people know that they should get a business license, obtain the required forms of commercial insurance and that they should make customer service a priority, but what about everything else? Business owners also need to learn about management strategies, marketing tactics, financial investments, self-employed retirement accounts, company culture, and so much more, and it only gets more complicated the bigger your business gets.

As we’re heading into 2020, there are ten incredible books that every small business owner will want to read if they haven’t already, giving them a wealth of knowledge that can guide them in the new year. Let’s take a look at each one. 

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