PATLive Answering Services Blog

How a Bilingual Virtual Receptionist Can Help your Business

Aug 5, 2020 by

Bilingual Agents Help Your Business Grow

While many American businesses will be working with predominantly English-speaking customers, that’s not always the case. As of 2018, 67.3 million people in the US speak another language at home, and in some areas, another language is almost as frequently used as English itself.

As a result, many businesses would benefit from having a bilingual virtual receptionist, even if they don’t think they need one. In this post, we’re going to take a look at exactly how a bilingual virtual receptionist may be advantageous to your brand and why you should consider it.

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The 4 Unexpected Benefits of an Answering Service for Contractors

Jul 29, 2020 by

Contractor taking a work callThere are plenty of advantages to hiring an answering service that you’re likely already familiar with. Having someone else handle incoming calls is an enormous time-saver, and the fact that you can pass off the task to someone who will treat your clients as well as you do is a huge advantage. You and your staff can take breaks, holidays, and nights off without having to worry about client calls coming in and not being answered.

These are just the advantages that are widely known, however; there are many more that most contractors haven’t even heard of. Before you decide whether hiring an answering service is right for your contracting business, take a look at these 4 unexpected benefits you can get from quality answering services.

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Our Favorite Business Podcasts – Impact Theory

Jul 22, 2020 by

PATLive Favorite Podcasts

If you’re a small business owner, and you aren’t already listening to the Impact Theory podcast, hosted by Tom Bilyeu, you’re missing out.

More Than Just a Business Podcast

Impact Theory is not just a business podcast; it’s a valuable resource for mindset training, as well as health and lifestyle tips to help you succeed (and recognize/appreciate your success), and at times, a beacon of hope in an otherwise uncertain world. And Bilyeu is not just an entertaining host; he’s got the kind of interviewing skills that cut to the chase and deliver meaningful insights that can truly improve your mindset and your life.

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Can Your Small Business Afford A Call Answering Service?

Jul 15, 2020 by

call answering service agent taking a call for a business after hoursWe know better than anyone that small businesses often come with tight budgets, even as you’re starting to grow. You may be swamped with expenses that you never considered before starting up your own venture like invoicing software, liability insurance, and even pest control for your office if you have one. 

A small budget quickly gets pulled in a million different directions, and that’s before adding on “optional” costs like training, marketing, and employee perks that aren’t actually all that optional.

We understand, therefore, that many small businesses are struggling to manage the incoming calls they’re receiving but assume that they can’t afford a call answering service to help them pick up the slack.

So can your small business afford a call answering service?

While there are several factors that can impact this, the resounding answer is typically “yes.” In this post, we’re going to look at what to consider when deciding if your business can afford a call answering service, including the costs of the alternatives that you’d likely fall back on instead.

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How Remote Workers Stay Connected with a Virtual Receptionist

Jul 7, 2020 by

Remote worker working with a customerWe’re months into the COVID-19 pandemic, and plenty of businesses still have as many of their employees working from home as possible. Even outside of the pandemic, a large number of businesses have been increasing remote work opportunities for their staff.

While there are plenty of great advantages that come with remote working, some businesses struggle with some of the challenges that are part of the package, too. One of the biggest challenges that we see brands struggling with is trying to stay in touch with their customers even when everyone is out of the office. 

Fortunately, there are a variety of different tools that can help with this. The most beneficial asset you can add to your team to help with this particular challenge, however, isn’t a new piece of equipment: It’s a virtual receptionist.

In this post, we’re going to take a close look at how virtual receptionists can help remote workers stay connected with your customers. 

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The ROI of Great Customer Service

Jun 29, 2020 by

small business team working on a customer orderIf you read absolutely any business publication or any blog talking about business growth, management, or tactics, you’ll see one key fact repeated over and over again: You need great customer service.

Most businesses understand this in theory, but often struggle to prioritize exceptional customer service consistently because they’re trying to manage so many other things. Marketing, sales, vendor relations, employee satisfaction, product quality, and even money management all sometimes end up coming first.

In this post, we’re going to talk about why you should be investing more in customer support. We’ll look at the ROI of great customer service, discuss why revenue and customer service are so closely connected, and focus on some key ways to increase both ROI and customer service fast. 

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10 Things Every Virtual Office Needs

Jun 23, 2020 by

small business owner working from home in her virtual officeAccording to a study conducted by FlexJobs, remote work has grown 91% over the past 10 years. And that was before the COVID-19 crisis, which has even more of the working world doing so at home. Not only is remote work at an all-time high, but the need for a virtual office setup is too.

When the pandemic had employees all over the world quickly switching to a work-from-home arrangement, many were left scrambling for communication solutions and other cloud-based business tools. Luckily, technology has given us more freedom than ever before. Meaning you can run a business from your back porch as long as you have a few key essential tools at your disposal; even if you have just the internet and a computer, your office can be anywhere.

If you’re thinking about going virtual business for the long-haul or hiring remote employees, there are a few things you’re going to need beyond the internet and a laptop to be successful. Here are the top seven things your business needs to run a virtual office.

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5 Resources That Will Make Every Real Estate Investor’s Job Easier

Jun 17, 2020 by

realtor working with clientsTo say real estate investors are busy is a gross understatement. Agents are constantly rushing to appointments with partners or to show one of their available properties or putting out any number of property management fires; it is not a career choice for the timid.

When you have so many things coming at you at once, it can be hard to manage what needs to be done while also staying educated on current industry events. But there are tools to help manage your tasks and keep you informed. 

Here are just a few of the resources that can help real estate investors stay on top of their game and always in front of the next big deal.

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5 Seamless Ways to Get Your Calls to a Virtual Receptionist

Jun 8, 2020 by

virtual receptionist

Virtual receptionists can make your life much, much easier. They can answer all of your calls or any call overflow that you have (it’s up to you!), and high-quality services are able to take messages, capture leads, register customers, and even process payments.

Your customers call you, and when you want us to, we’ll be the ones who answer the phone.

The process sounds simple enough, but we’ve found that many of our potential clients ask the same question over and over again: So how exactly do you get your calls to a virtual receptionist?

While this may sound complicated, it’s actually a simple process! It’s also a flexible one, allowing you to choose from one of four different options for patching your calls through to a live answering service.

In this post, we’re going to look at five seamless ways to get your call through to a virtual receptionist and show you exactly how easy it is to set this system up. 

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10 Answering Service Posts Every Small Business Should Read

Jun 2, 2020 by

Small business owner reading a blog postThe Coronavirus pandemic has been a time full of uncertainties. With millions of us social distancing and working from home, small businesses worldwide have been preparing for their new normal as they begin to reopen their doors.

One thing is for sure – your customers and clients are ready to see you again. And, people in general are making more phone calls than they ever have. With voice calls increasing by 35% people are calling to ask when you’re going to reopen, when they can make an appointment, and if you’re going to be changing the way you operate. 

You’ll want to have a live voice answering every call to assure your customer base you’re here to stay and are ready for their business. If you’re considering adding an answering service or have one already but would like to learn how to further leverage the service to benefit your business, these posts are for you. 

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