If you ask a list of small businesses if they’d like 100% of their phone calls answered, they’d say “Of course!”. If you ask the same small businesses if they need an answering service, the answers will most likely vary. Maybe it’s because of a limited budget, maybe it’s because they don’t realize how many valuable business phone calls they’re missing, or perhaps it’s because they have in-house staff capable of answering phone calls and don’t have a need for an answering service.
Either way, we can all agree that missing phone calls means missing out on potential business opportunities. In 2018, U.S. businesses lost $75 billion due to poor customer service. Your in-house staff is your best asset when it comes to running your day-to-day operations, but outsourcing calls with an answering service can do wonders for both your team and can help your business become more profitable. Here are some top benefits of hiring an answering service:Read More