The PATLive Blog
4 Huge Benefits of an After Hours Answering Service
Many small businesses live and die by their ability to connect and make a good impression with customers over the phone – so it’s integral that all channels are open for contact night and day. An after hours answering service can help you grow your business by creating memorable experiences 24 hours a day, 7…
Case Study: High-Volume Answering Service for Real Estate Investors
Diamond Equity Investments is a real estate investment organization that purchases, renovates, and resells single-family homes, multi-family buildings, commercial properties, and land. Founded by Dan Breslin in 2006, Diamond Equity Investments offers fast and convenient sales for sellers in Atlanta, Chicago, and Philadelphia and their outlying areas. Too Many Phone Calls Diamond Equity Investments began as…
How To Choose a Virtual Receptionist Service
If you were to be on the lookout for a new in-office receptionist, you’d almost certainly take a decent amount of time to find the right person. You’d review resumes, interview multiple candidates, and make sure that your future employee had all the skills and traits necessary to do the job well while fitting in…
Call Handling 101
Congratulations! The day is here when you’re getting so many calls that it’s interrupting your day-to-day life or you simply can’t handle them all. While this doesn’t feel like an exciting thing, it means that your business has grown, and you need help managing incoming calls. At this point, growing businesses like yours turn to…
Case Study: Legal Answering Service
James Mullaney is a family law attorney serving the Jacksonville, FL area for over 20 years. With his experience and personable approach, James focuses on reducing the emotional toll of family legal disputes by making smooth transitions for clients and their families with fast resolutions and great service. Why This Lawyer Needed an Answering Service …
A Guide to Hiring a Small Business Answering Service
If you’re reading this, there’s a solid chance that you’re considering hiring an answering service for your small business. Congratulations – this is an exciting step, and it means that your business is growing and you’re being proactive about providing excellent customer service. Choosing a small business answering service or knowing how to get the…