The end of the year is headed toward us at full steam. Everyone has the same thing on their minds and it’s this: do I really have to get on a treadmill in January?
Seriously. Who else has a mortal fear of exercise?
There’s nothing quite like a year coming to a close that creates a sense of urgency. Whether it be personal bargaining (I solemnly vow to never down an entire bag of Cheetos after January 1st) or related to your business, creating annual goals is an exceptional way to kick off a new year.
If you’re a small business owner, you’re taking stock of what helped your business to grow in 2016 and what can be improved in the upcoming year.
One area you should assess is your customer service plan (yes – we think it deserves its own plan). You need ask yourself what your customers liked, what they didn’t and figure out how to incorporate those changes in a way that makes sense for your business.