PATLive Answering Services Blog

5 Simple Ways to Make Your Customer Service Shine Into the New Year

Oct 9, 2019 by

Shaking hands with laptopsThe end of the year is headed towards us full steam. Before we know it, we’ll be in the hectic holiday season and then, bam! 2020 will be here. There’s nothing like the upcoming close to the year to create some urgency in your business. As a small business owner, you’re taking stock of what worked well this year and what can be improved in the upcoming year.

One area you should include in your annual planning is your customer service plan and how it can help you accomplish those lofty goals for next year. Focusing on the customer service your business provides is an exceptional way to boost overall performance and there’s no reason to wait! If you’re looking to really wow your customers in 2020, here are five simple ways to get started now.

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4 Ways to Get the Most Out of PATLive’s Answering Services

Sep 23, 2019 by

Though plenty of businesses see the appeal of having an answering service to keep their phones from ringing off the hooks, many express one single objection over and over again… and it’s finding room in the budget.

The number one thing they’re worried about is that it will be obvious to the caller (often a customer) that they’re using an answering service, and that the live receptionist won’t be able to help said caller the same way their business would. 

With some answering services, sure, that may be a risk. But not at PATLive. Here, we only hire the top 2% of all applicants, and all of our agents are experts in customer service before they even start our 60-hour training program, all geared towards empowering them to help your customers just like you would.

In this post, we’re going to look at 4 specific ways that you can ensure you’re getting everything you can out of our answering service, providing maximum benefits for your business. 

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Customer Journey Mapping: What It Is & How to Get Started

Sep 17, 2019 by

Customer journey mapping is gaining prevalence in the business world, especially within the realm of customer experience. Some CX experts might even say if your business hasn’t taken the time to create a journey map, it can’t properly serve its customers or anticipate their pain points. 

While there are many ways to create an exceptional customer experience, journey mapping gives companies a deep dive into their customers’ overall experience.

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6 Affordable Business Tools that Save Time

Sep 9, 2019 by

Time is money. We’ve all heard this since we were young, and no one knows it more than a business owner or a manager responsible for optimizing workflow, productivity, and profit. 

Time is money, and it’s the one thing that you can never buy more of. Fortunately, however, you can purchase affordable business tools that can help you save time, giving you hours back in the day that would have been wasted otherwise.

Many small and medium-sized businesses may sometimes be under the belief that business tools are too expensive, created for enterprise-level companies (and priced accordingly). In reality, there are so many affordable business tools created for all kinds of structures, from solopreneurs and freelancers to medium-sized businesses trying to keep up with gradual scaling. In this post, we’ll take a look at 6 different types of affordable business tools that save you time and improve productivity. 

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5 Easy Ways to Make Your Chiropractic Clinic Shine

Sep 4, 2019 by

You own a small chiropractic clinic. You’re confident that you provide exceptional chiropractic care once your patients are in the door, but what about when they’re outside of the building? When someone calls your practice, what type of experience do they have?

Around 66% of healthcare providers are offering online appointment booking, however, it’s likely that the very first interaction a prospective patient will have with your practice will be a phone call. Investing time and resources into a great phone experience is one of the most significant ways to grow and improve your practice.

It’s simple to provide a great phone experience. Consider these five tips to enhance the customer service your practice provides via the phone.

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The True Value of Providing Human Customer Support

Aug 27, 2019 by

Do you dread calling a customer service line? Unfortunately, that’s what many of us find ourselves doing when placing a call to a business where we know we won’t get through to a human being. And if we do reach a person, we have to repeat our stories a handful of times before reaching someone that can actually offer us a solution.

In this post, you will read about:

  • The true value of getting a human on the phone;
  • Three myths about live support debunked;
  • How to connect with a human at some of the largest companies in the world.
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How to Keep Your Small Business PCI Compliant in 2019

Aug 20, 2019 by

Security is becoming an increasing concern for businesses and consumers all across the globe. Digital risks are becoming even more prevalent, leaving business owners in charge of protecting themselves, their employees, and the customers that keep their doors open.

When it comes to security– and cyber security in particular– there’s a lot to keep up with. One particular area that you should never let slide, however, is your PCI compliance. 

More than 65% of small businesses don’t live up to the minimum PCI security standards, and you don’t want to be one of them. Want to learn why PCI compliance is so important and how to stay compliant in 2019? We’ll go over all this and more. 

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4 Technologies That Aren’t As Scary As They Sound

Aug 13, 2019 by

Technology is evolving at a break-neck speed, with new developments coming out faster than most of us can keep up with them. This can be overwhelming for anyone, but especially for business owners and managers who are trying to keep up with changes in their business, their market, and their industry on top of everything else. 

And then, even if you know of the technology, it can be overwhelming to know how to implement it and whether or not you actually need it. Some of it can even be downright intimidating, if not a little scary. 

There are some tools out there that small businesses really don’t need, but there are a few that you should absolutely invest in, even if they sound a little intimidating. These are the four not-as-scary-as-they-sound technologies that you should consider implementing right away. 

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Cyber Security Tips and Trends for Small Business

Aug 6, 2019 by

There are plenty of different scenarios that could put small businesses at risk. We have to worry about market fluctuations, competitors in the market, break-ins to the office, and even things like PR issues.

While we’re all focused on the day-to-day, however, it’s easy to miss one of the most hazardous risks to businesses today: cyber security threats.

Hackers are seemingly capable of more than ever before, and with the whole world going online, they can get into just about anything they want to. Finding ways to secure your business and tightening up your cyber security is crucial to protecting yourself, your business, and all of your clients, and these 5 tips are a good place to start. 

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