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Articles focusing on PATLive’s virtual receptionist services, including in-depth feature discussions, how-to guides and best practices when using an outsourced answering service.
In recent years, a transformative shift in terrain of business communication has occurred. Companies are now seeking new and creative ways to connect with their customers. As a result, web chats have emerged as the frontrunner in digital customer engagement. According to Invesp, 73% of customers prefer live chat when communicating with a business. In…
While many American businesses will be working with predominantly English-speaking customers, that’s not always the case. As of 2023, 68 million people in the US speak another language at home, and in some areas, another language is almost as frequently used as English itself. As a result, many businesses would benefit from having a bilingual…
Answering Service for Nonprofits Every nonprofit is unique. From the local animal rescue to a nationwide organization helping foster children….to everything in between…the range of services and operations is broad and niche. Despite the different topics and fields of interest, however, there are lots of similarities in how nonprofits operate that serve as common ground…
Most businesses that grow to a certain point all reach the same realization: They’re getting too many calls, and they need a remote receptionist. This is an exciting time, because it means that your business is thriving and that you’re at the next level of scaling. It can also be nerve-wracking, especially if the business…
Discover the future of customer engagement with PATLive’s web chat feature. Elevate your website’s user experience by seamlessly integrating virtual receptionists through easy setup steps. Explore how to set up your live chat functionality in this guide.
Answering services have been
around for many, many years.
Perhaps you’ve even used one
in the past for message taking or
call forwarding.
It’s essential that answering
services keep up with the
rapid pace of the business
world, evolving as it does.
The tasks agents manage
now might shock you.
Here’s a list of five surprising
things answering services
can do for businesses today.
At PATLive, we’re all about helping businesses save time and provide great customer service, and, now with our new web and mobile apps, we have new ways to customize your call handling instructions so we can deliver an even better experience for your callers. In this post, we’re going to look at six ways you…
PATLive’s team of U.S. virtual receptionists answer calls 24/7/365 for thousands of businesses nationwide, offering a wide range of services on calls such as call transfers, message taking, lead collection, appointment scheduling, order processing, event registrations, and more. And with PATLive’s flexible approach to call handling instructions (and new web and mobile apps), businesses can customize exactly how their calls are answered. With the number of people working remotely at never-before-seen highs, there…
We know better than anyone that small businesses often come with tight budgets, even as you’re starting to grow. You may be swamped with expenses that you never considered before starting up your own venture like invoicing software, liability insurance, and even pest control for your office if you have one. A small budget quickly…
We’re months into the COVID-19 pandemic, and plenty of businesses still have as many of their employees working from home as possible. Even outside of the pandemic, a large number of businesses have been increasing remote work opportunities for their staff. While there are plenty of great advantages that come with remote working, some businesses…