Make more sales and provide better support for your customers.
Our live receptionists are available 24/7 to help customers before, during, and after checkout — so you can increase sales and improve customers' satisfaction with your brand.
We answer your ecommerce calls 24/7 so customers can get the help they need — before, during, and after checkout.
Our live receptionists make it easy to add 24/7 live customer support for your brand. Whether you’re selling on your website, a marketplace like Etsy, or offline, we’re always available to help customers with questions, orders, and issues.
Your customers expect prompt, professional help any time they reach out — and that’s exactly what they’ll get with our receptionists — 24 hours a day, 7 days a week. Whether it’s a product inquiry, a question about order fulfillment, or a post-purchase issue, we handle every call with warmth and care, so your customers always feel supported and your brand always looks its best.
When customers have a question or run into an issue that could put their purchase on pause, the last thing you want to do is make them wait for an email reply or try to navigate a confusing support form. Our receptionists are always available to help — by phone — so your customers can get the assistance they need, right when they need it, and then continue on to complete their order.
When customers hit a snag during checkout or have a last-minute question, without help, they often abandon their cart. Our receptionists are always just a phone call away to provide that help — answering questions, addressing concerns, and guiding them through the process — so customers complete their purchase instead of walking away.
We integrate with all of the most popular ecommerce platforms — so our receptionists can work directly in your system, accessing product details and order functions that may not be available to customers on your website. We also have the ability to take orders directly over the phone — they’ll land in your ecommerce dashboard just as if you’d processed them yourself. It’s seamless for your customers and for you.
When your customers can get the help they need, when they need it, they’re more likely to buy — and more likely to come back. Our receptionists support your customers at every stage of their journey, from pre-sale questions to post-purchase follow-up, so you can increase sales while building loyalty that lasts.
24/7 service, even on weekends and holidays.
100% US receptionists, and fully human (no AI).
Customizable call flows that feel natural & organic.
Personalized onboarding and quality monitoring.
Plans from only $49 per month, with no contracts.
Upgrade, downgrade, or cancel at any time.
How can our ecommerce services help you?
Our 24/7 order processing and ecommerce support services provide the help you need to grow your orders and strengthen your brand.
Answer product questions
Help customers understand features, specifications, and availability so they can make confident buying decisions.
Assist customers with checkout
Guide customers through the checkout process when they hit a snag, reducing cart abandonment.
Process orders over the phone
Take orders directly by phone for customers who prefer to order that way, with all orders synced to your system.
Handle post-purchase questions
Assist with order status, shipping updates, returns, and exchanges — so customers stay happy after the sale.
Provide technical support
Help customers with account issues, login problems, or technical questions related to your products or platform.
Capture leads from interested callers
When callers aren't ready to buy, our receptionists capture their information so you can follow up at a later date.
Support during promotions and sales
Handle the extra call volume during busy periods so your team isn't overwhelmed and every customer gets attention.
Improve customer retention
Great support builds loyalty. Our receptionists help create the kind of experience that turns one-time buyers into repeat customers.
Need us to make outbound calls, as well? We'd be happy to.
Offload callbacks, follow-ups, appointment reminders and confirmations, and more. We’ll make up to 3 attempts to reach them live, and if we haven’t connected by the third try, we’ll leave a voicemail. Plans start at $19/mo.
Or live chats on your website? Yep, we do those, too.
Capture leads, answer questions, and provide real-time support — all through your website’s chat widget. Our team handles every conversation with the same friendly, professional touch we bring to your calls. Plans start at $19/mo.
Need Spanish? All our plans include bilingual at no extra cost.
Get even more from your order processing and ecommerce services with our powerful platform and suite of integrations.
Our virtual receptionist services are 100% human, but when you support great people with great technology — you get something that just can’t be beat. Your callers get the warmth of a real person — with the speed, accuracy, and deep integration into your business processes that great tech makes possible. And you get real-time visibility, seamless integration with your internal tools, cloud-phone capabilities, and easy account management — whenever and wherever you need it.
Platform
Our web and mobile apps make it easy to manage your services from anywhere, and as an added bonus, they also serve as a full-feature business phone system — completely optional and not a requirement to use our live services, but pretty great to have.
And if you’re low-tech or not interested, no worries – you can use our services with or without the apps!
See calls & messages
Get a complete view of every call and message in one place. See who called, when they called, and what was discussed — so you always have easy access to anything that’s happened on your calls.
Listen to call recordings
Every call is recorded and stored right in your account. Whether you want to review a lead conversation, check for quality, or just hear how a call was handled — you can listen back anytime, from anywhere.
View call reports
Get a clear picture of your call activity with easy-to-read reports. See call volume, peak times, transfer patterns, summary statistics, and more — so you have the insights you need to make better decisions.
Update your status
Update your status with just a tap. Our receptionists see your status in real time — so they’ll always know when you’re available for transfers, and when you want us to take a message or send them to voicemail.
Manage routing & call flows
Easily manage users and depts, transfer destinations, forwarding schedules, caller menu options, and more. For more detailed call flow adjustments, our customer care team is just a call or email away.
Place calls & send texts
Use your PATLive number to make calls and send & receive text messages right from our apps. Your whole team can use it — so you’ll finally have one consistent business number on caller ID, not your employees’ personal cell numbers.
Integrations
Our native integrations make your virtual receptionists feel like they’re sitting right next to you. When they capture a lead, book an appointment, or process an order, it updates your CRM, calendar, e-commerce dashboard, and other tools in real time — just as if you’d done it yourself.
Here are just a few of our most popular ones.
Feel confident knowing that your customers are getting outstanding service on every call.
We understand how important every call is to your business, and when you trust us with your calls, you can feel confident knowing that we’re consistently delivering a level of quality that will have your callers saying, “Wow, this was such great service! I wish every company had people this good!”
Frequently asked questions.
Your free trial is a full-feature test drive of PATLive’s live answering service. There are no limitations, so you can experience everything PATLive has to offer from day one.
Your service continues without interruption. Your calls will be answered exactly as they were during your trial, and your selected plan will begin. There are no surprises or changes to the way your calls are handled (unless you’d like to make changes, of course – those are always welcome, just let us know).
You can be up and running quickly. Create your account, tell us how you’d like your calls handled, and your first call can be answered within minutes.
No! PATLive offers affordable month-to-month service with no contracts required. You can upgrade, downgrade, or cancel anytime.
Get started today!
You’ve built a business worth calling. Let’s make sure every caller feels that from the very first hello. Start your free trial today, or reach out to Sales to learn more.
