James Mullaney is a family law attorney serving the Jacksonville, FL area for over 20 years. With his experience and personable approach, James focuses on reducing the emotional toll of family legal disputes by making smooth transitions for clients and their families with fast resolutions and great service.
Why This Lawyer Needed an Answering Service
As a solo family law attorney and a father, James had a full plate with everything from administrative tasks and working with clients, to carpooling with his kids. James was answering the phone himself and simply couldn’t get to every call in time.
It was clear James needed phone support. And, he wanted to use his time to focus on providing great service to his clients and families – not hiring, training, and managing additional staff members.
Enter Virtual Receptionists from PATLive
The concept of hiring a virtual receptionist service was not new to James. Having used another provider for 2 years, James learned about PATLive’s legal answering service with affordable pricing and made the switch instantly.
PATLive’s team of virtual receptionists greets every one of James’ callers with a live voice. They take messages, take in new client information, and transfer calls (when he wants them to). By switching to PATLive, James saved 25% on his bill and gained high-touch, high-quality service from a provider with 30+years of experience answering calls for attorneys.
A Virtual Extension of the Practice
Not only do PATLive receptionists save James time from taking calls or hiring and managing an in-house receptionist, they capture potential clients that he wouldn’t be able to if he continued to be the only person available to answer. With a large, remote team of virtual receptionists, PATLive is ready for client intake around-the-clock, and sometimes captures multiple potential clients concurrently, during the busy time of day.
When asked what he would say to a solo practitioner considering an answering service, James said,
To learn more about how PATLive can serve as an extension of your law practice, give us a call at 800-775-7790 or get started today with a 14 day free trial.