Voicemail Boxes

Here’s how voicemail boxes work with your PATLive services…

Every plan includes one voicemail box

If there are scenarios when you’d prefer for our receptionists to send callers to voicemail instead of taking a message, we have you covered – every plan we offer includes one voicemail box.

Example of voicemails on our virtual receptionist mobile app.
Virtual receptionist taking a message, or sending it to your voicemail box.

Callers will never be sent to voicemail unless you direct us to do so

Whether you use voicemail is completely up to you. We’ll never send your callers to voicemail unless you expressly direct us to in your call handling instructions or in a verbal request when we’re attempting to transfer a caller to you.

Get your voicemails by email or via our apps

If you opt to use voicemail, you’ll receive your voicemails just like your messages. After each call, we’ll email a copy of the voicemail, or we’ll notify you of the new voicemail in our web and mobile apps.

Voicemails available through email or our web and mobile apps.


Use voicemail as a seamless part of your PATLive services.


If you don’t want callers to go to voicemail, we’ll never use it.


Receive voicemails alongside your other leads & messages.

Frequently Asked Questions

Sending callers to your PATLive voicemail box keeps your business and personal voicemails separate. Plus, you’ll have access to your voicemails alongside your messages, leads and other information we’re collecting from callers all in one place with our easy-to-use web and mobile apps.

Absolutely. You can even take advantage our voice talent team to have a professional-sounding custom greeting recorded for your voicemail.

We understand the need for additional voicemail boxes for individual employees and departments, but unfortunately, we’re not able to offer them at the moment. Stay tuned for updates, though – we plan to add this functionality in the near future.