losing a customer: unhappy customer

3 Unmistakeable Signs You Chose the Wrong Answering Service for Your Law Practice

Time is money for lawyers

In order to increase productivity, lawyers hire answering services to focus more of their energy on billable items. The problem: not all answering services are created equal.

What happens when you realize your answering service is more of a hindrance than a help?

If you still manage client intake or still answer calls from clients after hours, you need a new answering service. Read on to reveal three unmistakable signs you’ve chosen the wrong answering service for your practice.

Customer-Friendly Business Associate Shaking Hands
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Customer Service Basics To Boost Your Law Firm

Let’s face the facts: running a law firm keeps you incredibly busy. In reality, the greatest issue for most law firms is lack of time – there simply isn’t enough time to focus on service that dazzles.

You do it all – client intake, client support, marketing, even administrative duties. Keeping the firm running smoothly, it seems like there’s little time to focus on anything else. Yet, it’s important to treat clients like they’re valuable to your firm or you run the risk of losing them to your competition.

5 Surprising Things An Answering Service Can Do For Your Law Practice

5 Surprising Things An Answering Service Can Do For Your Law Practice

Answering services have been around for many, many years. Perhaps you’ve even used one in the past for message taking or call forwarding.

It’s essential that answering services keep up with the rapid pace of the business world, evolving as it does. The tasks agents manage now might shock you.

How to Find the Best Legal Answering Service

How to Find the Best Legal Answering Service

Swamped with work, many law practices eventually turn to a legal answering service to help them manage their constant stream of incoming calls from clients and potential clients.  High-quality answering services accept calls, answer questions, take messages, collect client information, and book appointments as if they were an in-office secretary who worked closely with the firm’s attorneys….

How to Drive More Phone Calls Using Your Law Firm's Website
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How to Drive More Phone Calls Using Your Law Firm's Website

The average day at a law practice is action-packed, so it can be easy to forget to continue optimizing your marketing efforts. There are, however, a few quick ways to make sure you’re on the right track. If you’re a law firm looking to grab a few new clients, you’re in luck. We’ve outlined three…

Is an Answering Service for Lawyers Right for My Practice?
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Is an Answering Service for Lawyers Right for My Practice?

No matter what type of law you practice, we know that you’ve got a lot of tasks on your plate and that all of them are pretty hands-on. You’re the one who needs to meet with your clients and discuss contracts, strategies, and next steps; you often need to handle the majority of cases yourself,…