A client calls with an urgent question about their case. Your receptionist is out on vacation. Your paralegal is covering two desks. The call goes to voicemail and never gets returned. Yikes! Summertime often brings a welcomed break for law firm staff, from attorneys to administrative professionals. But while your team enjoys well-deserved vacations, your…
Managing a law firm means juggling casework, client relationships, deadlines, and a constant stream of administrative tasks. If you feel like there’s never enough time in the day or that your team is overwhelmed with work that keeps them from practicing law, you’re not alone. That’s why we created our free eBook, “Outsourcing Administrative Support for…
Tax season is a high-stakes time for bankruptcy law firms. As the tax deadline approaches, individuals and businesses facing financial difficulties seek legal guidance at an accelerated pace. The influx of client calls can overwhelm your firm, making it challenging to provide the level of service and responsiveness that potential clients expect. How can your firm…
In the legal field, effective communication holds immense importance due to the high stakes involved, where prompt responses can influence both client trust and case outcomes. Whether arguing a case in court, attending a critical meeting, or being away from your desk, partnering with a qualified legal answering service ensures that clients can reach you…
Why Your Law Firm Needs a Legal Answering Service For law firms, every missed call could mean a lost client or a critical case update slipping through the cracks. Studies show that nearly one in three calls to law firms go unanswered and 68% of legal clients say their decision to hire an attorney is…
As a legal professional, you understand that emergencies such as family disputes, DUIs, and accidents can arise anytime beyond the standard 9 to 5. Consequently, clients facing critical issues may reach out for legal assistance at unexpected times, including late nights, weekends, or holidays. Despite this need, research indicates that approximately 42% of law firms typically…
Around 71% of clients prefer to speak with a lawyer over the phone initially. However, only one in three calls to law firms is answered live. These figures indicate that law firms often overlook potential clients, even though they do not need to. After-hours answering services are critical for law firms that want to provide…
Phone etiquette is crucial in a legal firm, often forming the first impression clients have of the business. This early interaction can significantly influence a client’s view of the firm’s professionalism and trustworthiness. In the following guide, we will explore phone etiquette in further detail and suggest ways for your firm to improve it. What…
Running a law firm in Florida presents numerous challenges. As a legal professional, your days are often packed with various responsibilities, including responding to client inquiries, preparing for court cases, and managing administrative tasks. Amidst this whirlwind of activity, your phone might ring incessantly during working hours and even after hours. However, each missed call…
For small law firm owners and solo attorneys, taking a break can be a significant challenge. Often, the thought of being away from the office raises concerns about who will handle ongoing cases and client communications while you are off enjoying some well-deserved time away. Even when you carve out a vacation moment, it can…