How a Bilingual Virtual Receptionist Can Help your Business
While many American businesses will be working with predominantly English-speaking customers, that’s not always…
How To Choose a Virtual Receptionist Service
If you were to be on the lookout for a new in-office receptionist, you’d…
Call Handling 101
Congratulations! The day is here when you’re getting so many calls that it’s interrupting…
A Guide to Hiring a Small Business Answering Service
If you’re reading this, there’s a solid chance that you’re considering hiring an answering…
6 Ways to Leverage PATLive’s Web & Mobile Apps for Your Business
At PATLive, we’re all about helping businesses save time and provide great customer service,…
5 Creative Ways to Show Your Customers You Care
When large corporations make a sale, that’s it; a sale happens, a customer is…
4 Creative Ways to Provide Personalized Service for Customers
Customers have higher expectations than ever before. Customers know it, and businesses know it,…
8 Marketing Tips to Promote Your Small Business
Marketing is essential if you want to attract new clients, make sales, and scale…
Remote Work in 2021: What to Expect
Over the past ten years, there’s been a distinct shift in how the business…
Seasonal Call Answering Service: Boost Your Holiday Business
If you’re like many businesses, you can expect to have a significant uptick in…
Small Businesses Tips: How to Generate Leads
We’re just a few weeks from 2021, which means small business owners are knee-deep…
6 Ways to Grow Your Small Business in 2021
Many small businesses have both short-term and long-term goals of growth. They want to…
How to Build Reviews for Your Small Business
When you’re looking for new ways to promote your business and build trust with…
6 Simple Ways to Automate Customer Communication
There’s a major trend that’s taken the business world by storm in recent years,…
Top Customer Experience Statistics of 2020
Greg Gianforte from RightNow Technologies, Inc. defines customer experience (CX) as “the sum of…
5 Great Customer Experience Tips from the Pros
The importance of a business providing a great customer experience is nothing new. In…