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  1. Blog
  2. CategoriesSmall Business
Bilingual virtual receptionist with Spanish greetings

How a Bilingual Virtual Receptionist Can Help your Business

virtual receptionistJun 23, 2021/ 3 min read

While many American businesses will be working with predominantly English-speaking customers, that’s not always…

Jamie LowaryJamie Lowary
virtual receptionist answering a call for a business

How To Choose a Virtual Receptionist Service

virtual receptionistMay 26, 2021/ 5 min read

If you were to be on the lookout for a new in-office receptionist, you’d…

Jamie LowaryJamie Lowary
virtual receptionists using call handling instructions to answer inbound phone calls

Call Handling 101

virtual receptionistMay 5, 2021/ 3 min read

Congratulations! The day is here when you’re getting so many calls that it’s interrupting…

Jamie LowaryJamie Lowary

A Guide to Hiring a Small Business Answering Service

Small BusinessApr 14, 2021/ 5 min read

If you’re reading this, there’s a solid chance that you’re considering hiring an answering…

Jamie LowaryJamie Lowary
business owner staying connected with patlive's new web and mobile apps

6 Ways to Leverage PATLive’s Web & Mobile Apps for Your Business

TechnologyMar 30, 2021/ 5 min read

At PATLive, we’re all about helping businesses save time and provide great customer service,…

Jamie LowaryJamie Lowary
show your customers you care

5 Creative Ways to Show Your Customers You Care

Customer ServiceFeb 3, 2021/ 3 min read

When large corporations make a sale, that’s it; a sale happens, a customer is…

Jamie LowaryJamie Lowary
personalized customer phone support

4 Creative Ways to Provide Personalized Service for Customers

Customer ServiceJan 11, 2021/ 4 min read

Customers have higher expectations than ever before. Customers know it, and businesses know it,…

Jillian EnterlineJillian Enterline
small business owner marketing

8 Marketing Tips to Promote Your Small Business

Small BusinessJan 5, 2021/ 5 min read

Marketing is essential if you want to attract new clients, make sales, and scale…

Jamie LowaryJamie Lowary
small business owner working remotely in 2021

Remote Work in 2021: What to Expect

Remote WorkDec 29, 2020/ 4 min read

Over the past ten years, there’s been a distinct shift in how the business…

Jillian EnterlineJillian Enterline
seasonal call answering service taking a holiday call for a customer

Seasonal Call Answering Service: Boost Your Holiday Business

Answering ServiceDec 4, 2020/ 4 min read

If you’re like many businesses, you can expect to have a significant uptick in…

Jamie LowaryJamie Lowary
small business generating new leads

Small Businesses Tips: How to Generate Leads

Small Business TipsNov 23, 2020/ 3 min read

We’re just a few weeks from 2021, which means small business owners are knee-deep…

Jamie LowaryJamie Lowary
small business owner growing a business

6 Ways to Grow Your Small Business in 2021

Small BusinessNov 16, 2020/ 4 min read

Many small businesses have both short-term and long-term goals of growth. They want to…

Jillian EnterlineJillian Enterline
small business owner building new reviews

How to Build Reviews for Your Small Business

Customer ReviewsNov 6, 2020/ 4 min read

When you’re looking for new ways to promote your business and build trust with…

Jillian EnterlineJillian Enterline
automated customer comunication

6 Simple Ways to Automate Customer Communication

Customer ServiceOct 20, 2020/ 4 min read

There’s a major trend that’s taken the business world by storm in recent years,…

Jillian EnterlineJillian Enterline
man on the phone with a business

Top Customer Experience Statistics of 2020

Customer ExperienceOct 9, 2020/ 2 min read

Greg Gianforte from RightNow Technologies, Inc. defines customer experience (CX) as “the sum of…

Jamie LowaryJamie Lowary
Customer buying from a business online

5 Great Customer Experience Tips from the Pros

Customer ServiceAug 31, 2020/ 4 min read

The importance of a business providing a great customer experience is nothing new. In…

Jamie LowaryJamie Lowary
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