While many American businesses will be working with predominantly English-speaking customers, that’s not always…

If you were to be on the lookout for a new in-office receptionist, you’d…

Congratulations! The day is here when you’re getting so many calls that it’s interrupting…

If you’re reading this, there’s a solid chance that you’re considering hiring an answering…

At PATLive, we’re all about helping businesses save time and provide great customer service,…

When large corporations make a sale, that’s it; a sale happens, a customer is…

Customers have higher expectations than ever before. Customers know it, and businesses know it,…

Marketing is essential if you want to attract new clients, make sales, and scale…

Over the past ten years, there’s been a distinct shift in how the business…

If you’re like many businesses, you can expect to have a significant uptick in…

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Many small businesses have both short-term and long-term goals of growth. They want to…

When you’re looking for new ways to promote your business and build trust with…

There’s a major trend that’s taken the business world by storm in recent years,…

Greg Gianforte from RightNow Technologies, Inc. defines customer experience (CX) as “the sum of…

The importance of a business providing a great customer experience is nothing new. In…