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  1. Blog
  2. CategoriesCustomer Experience
small business owner marketing

8 Marketing Tips to Promote Your Small Business

Small BusinessJan 5, 2021/ 5 min read

Marketing is essential if you want to attract new clients, make sales, and scale…

Jamie LowaryJamie Lowary
improve customer service

6 Easy Ways to Improve Customer Service in 2021

Customer ServiceNov 30, 2020/ 5 min read

If you’re a small business owner, you’re taking stock of what helped your business to…

Jillian EnterlineJillian Enterline
stand out from the competition

7 Easy Ways to Stand Out From the Competition

Customer ServiceNov 3, 2020/ 4 min read

The far-reaching potential of the internet has made it more difficult than ever for…

Jamie LowaryJamie Lowary
automated customer comunication

6 Simple Ways to Automate Customer Communication

Customer ServiceOct 20, 2020/ 4 min read

There’s a major trend that’s taken the business world by storm in recent years,…

Jillian EnterlineJillian Enterline
man on the phone with a business

Top Customer Experience Statistics of 2020

Customer ExperienceOct 9, 2020/ 2 min read

Greg Gianforte from RightNow Technologies, Inc. defines customer experience (CX) as “the sum of…

Jamie LowaryJamie Lowary
Happy Customers

How to Create a Great Customer Service Experience

Customer ServiceSep 23, 2020/ 4 min read

The past twenty years have been more like a hundred, when it comes to…

Jillian EnterlineJillian Enterline
business owner speaking to an upset customer

Upset Customer Calls: How to Deal

Customer ServiceJan 9, 2020/ 3 min read

It’s virtually impossible to make everyone happy, all the time. While you pride yourself…

Jamie LowaryJamie Lowary
customer service agent serving a custome

34 Customer Service Stats You Can’t Afford to Ignore

Customer ServiceOct 17, 2019/ 5 min read

We all understand the basic value of customer service, knowing that if we aren’t…

Jamie LowaryJamie Lowary
business owner mapping out her customer journey

Customer Journey Mapping: What It Is & How to Get Started

Customer ServiceSep 17, 2019/ 3 min read

Customer journey mapping is gaining prevalence in the business world, especially within the realm…

Jamie LowaryJamie Lowary
customer support agent

The True Value of Providing Human Customer Support

Customer ServiceAug 27, 2019/ 5 min read

Do you dread calling a customer service line? Unfortunately, that’s what many of us…

Jamie LowaryJamie Lowary
customer service agent

PATLive Listed as a Top Answering Service on Clutch B2B Review Site

Customer ServiceJun 12, 2019/ 2 min read

Customer service is the cornerstone of a positive relationship between a business and its…

Jamie LowaryJamie Lowary
customer making a call to a business

Why Phone Calls are Essential to Customer Service

Customer ServiceJun 5, 2019/ 5 min read

Customer service has increasingly become an omnichannel experience for both customers and the businesses…

Jamie LowaryJamie Lowary
live receptionist taking a call for a business

3 Undeniable Reasons Your Business Needs a Live Receptionist Now

Customer ServiceMay 29, 2019/ 4 min read

The phone is ringing. Again. It’s ringing when you’re trying to finish an expense…

Jamie LowaryJamie Lowary
live answer agent answering the phone with a greeting

How to Make a Great Company Phone Greeting

Small Business TipsMay 14, 2019/ 4 min read

First impressions matter, and even if someone is familiar enough with your business to…

Jamie LowaryJamie Lowary
working to fill orders during the holidays

Missed Holiday Calls: Never Miss Another Call With a 24/7 Live Answering Service

Small Business TipsJan 2, 2019/ 4 min read

It’s the new year, and with it comes a refreshed attitude and plenty of…

Jamie LowaryJamie Lowary
live answer agent developing a script

Live Answer Scripting: Develop the Perfect Call Script

Customer ServiceNov 29, 2018/ 3 min read

At first glance, trusting another company with your phone calls might seem risky, if…

Jamie LowaryJamie Lowary
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