8 Marketing Tips to Promote Your Small Business
Marketing is essential if you want to attract new clients, make sales, and scale…
6 Easy Ways to Improve Customer Service in 2021
If you’re a small business owner, you’re taking stock of what helped your business to…
7 Easy Ways to Stand Out From the Competition
The far-reaching potential of the internet has made it more difficult than ever for…
6 Simple Ways to Automate Customer Communication
There’s a major trend that’s taken the business world by storm in recent years,…
Top Customer Experience Statistics of 2020
Greg Gianforte from RightNow Technologies, Inc. defines customer experience (CX) as “the sum of…
How to Create a Great Customer Service Experience
The past twenty years have been more like a hundred, when it comes to…
Upset Customer Calls: How to Deal
It’s virtually impossible to make everyone happy, all the time. While you pride yourself…
34 Customer Service Stats You Can’t Afford to Ignore
We all understand the basic value of customer service, knowing that if we aren’t…
Customer Journey Mapping: What It Is & How to Get Started
Customer journey mapping is gaining prevalence in the business world, especially within the realm…
The True Value of Providing Human Customer Support
Do you dread calling a customer service line? Unfortunately, that’s what many of us…
PATLive Listed as a Top Answering Service on Clutch B2B Review Site
Customer service is the cornerstone of a positive relationship between a business and its…
Why Phone Calls are Essential to Customer Service
Customer service has increasingly become an omnichannel experience for both customers and the businesses…
3 Undeniable Reasons Your Business Needs a Live Receptionist Now
The phone is ringing. Again. It’s ringing when you’re trying to finish an expense…
How to Make a Great Company Phone Greeting
First impressions matter, and even if someone is familiar enough with your business to…
Missed Holiday Calls: Never Miss Another Call With a 24/7 Live Answering Service
It’s the new year, and with it comes a refreshed attitude and plenty of…
Live Answer Scripting: Develop the Perfect Call Script
At first glance, trusting another company with your phone calls might seem risky, if…