The dreaded internet troll is the bane of the social media marketing and customer service world.
What is an internet troll, you ask? Trolls are people who take pleasure in causing trouble and commotion within online communities, whether that be Facebook, Twitter, YouTube, Reddit or any other online forum. They are typically negative and destructive. They also cause the community to go absolutely bonkers. It is especially tricky to deal with these trolls in customer service.
They can also be detrimental to social customer service efforts. If your business is on social media or other online forums, you need to arm yourself with a troll antidote. Here are some tips for dealing with those trolls once and for all.Read More