The end of the year is headed toward us at full steam. Everyone has the same thing on their minds and it’s this: do I really have to get on a treadmill in January? Seriously. Who else has a mortal fear of exercise?
There’s nothing quite like a year coming to a close that creates a sense of urgency. Whether it be personal bargaining (I promise, promise, promise I won’t down a bag of Cheetos alone after January 1st) or related to your business, creating annual goals are always a good way to kick off a new year.
If you’re a small business owner, you are probably taking stock of what helped your business to grow in 2015 and what can be improved upon in the upcoming year. One area you need to assess is your customer service plan (yes – we think it deserves its own plan). You will want to ask yourself what your customers liked, what they didn’t and figure out how to incorporate those changes in a way that makes sense for your business.
Regardless of what works for your business, there are some things in customer service that are always appreciated. If you’re looking to really delight your customers in 2016, here is a list of five initiatives that will really have them dazzled.