[Infographic] How to Craft the Ultimate Call Flow

Oct 21, 2016 by

call flow building call flows for business
The phone is the cornerstone of your business. Not only does it connect you with customers or clients, but the fact that you have a phone shows how much you value the customer experience. One way to make your calls more efficient is to build out a call flow.

In this post, you will learn more about:

  • What a call flow is and how it works;
  • Items to take into consideration when building a call flow;
  • How PATLive creates call flows for businesses.
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Customer Service Week: 13 Quick Reads to Sharpen Your Service Skills

Oct 3, 2016 by

Customer Service Week 13 Quick Reads to Sharpen Your Service Skills Sparkler

A list of themed days – check. Tons of food – check. Lots of prizes – check.

We are all set. It’s officially Customer Service Week and it’s time to celebrate!

For those who don’t know, Customer Service Week is a nationally recognized event celebrated annually on the first full week in October. If you’re wondering why anyone would ever want to celebrate customer service for a day, let alone an entire week, let me explain.

Customer Service Week was established as a way to for organizations to place a strong emphasis on the importance of support staff and stellar service. The Customer Service Group, originators of this event, recommend using the week to…

  • Boost morale, motivation and teamwork.
  • Reward your frontline representatives.
  • Raise company-wide awareness of the importance of customer service.
  • Thanks other departments for their support.
  • Remind customers of your commitment to customer satisfaction.
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101 Business Books for People Who Love to Grow

Sep 2, 2016 by

stacks of books in a book shop entrepreneur reading

I recently realized I spend way too much time watching reality TV, particularly the show with a set of housewives based in large cities. You know the ones.

I started watching these shows nearly a decade ago on a day I stayed home sick in bed. I couldn’t turn it off; the sheer silliness of grown women yelling at each other over the trivial was hilarious and fascinating. How ridiculous! Slowly but surely, I’ve allowed myself to identify with some of them (the more rational ones, of course) and have been swept away.

After reading a book about mindfulness and the importance of being present, I started to take a hard look at all of my habits and analyzing what I spend my time on the most. I asked myself why I spend so much time on a group of women who care nothing about my life. What am I really getting out of this? Is it inspiring me? Is it empowering me?

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7 Simple Tips that will Actually Boost Your Customer Service

Jul 22, 2016 by

Customer service boost tips for business owners

Customer service that delights. That’s always the goal, right?

It’s easy for business owners to get bogged down with all the options for creating the best possible customer experience. From paying consultants to software to chat tools and on and on…there are a number of solutions right at your fingertips.

The thing is that all the tools and software and consultants can’t beat a strong sense of empathy and a willingness to work with your customers. So, it’s time to put your wallet away and start looking inward.

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A Better Experience Begins with Customer Journey Mapping

Jun 21, 2016 by

Customer Journey Mapping Globe Suitcases Map Customer Experience

We have a lot of information of customer journey mapping, so I thought it would be great to have it all in one convenient place. If you’ve been thinking about journey mapping for your business, here’s your chance to beef up on the subject and get excited to create the best customer experience possible.

Check out our list to learn all you need to know about customer journey mapping for your business.

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