If you own a home service business, this one’s for you.
For most home service businesses, phone calls are the single greatest source for new customers. If your sink is spewing gallons of water all over the kitchen or you just discovered a termite infestation, you’ll probably pick up the phone rather than waiting for a response to an email. Given the recent uptick in mobile searches and search engines offering click-to-call directly from search results, this is perfectly logical and convenient. It stands to reason, then, that if you’re the business receiving those calls, and you take your business seriously, answering every single call is high on your priority list. You might even think you do a pretty good job of it! Unfortunately, new data suggests that might not be entirely true.Read More