There’s no stopping it: bad customer service is everywhere.
Even worse is that customers have a very low bar for what equates good service; a scant one percent of customers feel that their expectations of good customer service are always met. And yet businesses still miss the mark.
We all know that a great customer experience is a brand differentiator. When you want to set your business apart from the competition, it’s important to inform yourself of the most appalling business practices.
We’re here to help you do just that.Read More