PATLive Answering Services Blog Page 2

How to Personalize Customer Service as a Small Business

Apr 29, 2020 by

Small business owner working with a customerWhile large corporations are everywhere, Americans tend to prefer working with smaller businesses whenever possible.

Small businesses are seen as more accessible. They aren’t bound by rigid policies that don’t make sense like corporations, and they’re often perceived as being heavily involved in the local communities. Customers often trust them more and feel more invested in the business itself. One study even found that 90% of Americans hold favorable views of small businesses, and only 61% said the same about corporations. 

Running your own small business means that you get to do things your way, and that includes your brand’s customer service. 

Offering customer service that’s personalized to each individual customer and tailored to your specific business is a great way to set yourself apart from the competition and exceed your clients’ expectations. In this post, we’re going to take a close look at exactly how you can do this to improve retention rates and bolster your brand reputation.

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9 Stress Management Tips for Business Owners & Team Leaders

Apr 21, 2020 by

Male business owner meditating in chairManaging a team and a business is no easy task, and it can be stressful even under the best circumstances. Trying to tackle business ownership or leadership during a worldwide crisis like the one we’re currently experiencing with the coronavirus pandemic, however, is a challenge that many have never faced before. 

There’s one thing that we keep seeing business owners saying over and over again right now: They’re anxious, and they’re stressed.

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Why Communication is Key During This Pandemic

Apr 13, 2020 by

Woman communicating with team on a video conferenceThe coronavirus pandemic we’re currently experiencing is unprecedented, and it’s forced all of us into social distancing and near-isolation. While we’re all kept further away from each other, communication is more important than ever before — especially for businesses who are still trying to keep their metaphorical doors open.

Communication is key because even while we’re physically isolated, we shouldn’t be socially or emotionally isolated. We thrive on connection, and with so much instability and chaos requiring major adaptability right now, communication is more important than ever.

Wondering why communication is so important for businesses during the pandemic? There are multiple reasons why it’s so essential, impacting your staff, leadership, customers, and vendors alike. Let’s take a look at each.

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Who’s Answering Your Phones During COVID-19?

Apr 8, 2020 by

Virtual receptionist working in a call centerThe coronavirus pandemic is affecting small businesses in a variety of ways from shifts in demand to transitioning to work from home, all with very little time to adapt. With about a zillion unknowns (including how long this is going to last) one thing is for sure – your business is still getting phone calls and in some cases even more than before. 

How is a small business to cope with all the changes stemming from the coronavirus crisis while still attempting to grow? Live answering services like PATLive can help. Here are five ways your business can benefit from virtual receptionist service during COVID-19.

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Small Business Tips: Guide to Working from Home

Apr 1, 2020 by

Man working from home on laptop

Social distancing has required millions of people across the world to stay home. As businesses face immediate and unprecedented in-office shutdowns in an attempt to flatten the curve from the coronavirus, they’ve been left scrambling to shift their team to a work-from-home setup.

While having your entire team shift to working from home is a transition, there are steps you can take to make this change quickly and effectively. In this post, we’re going to discuss how you can successfully adapt your business, your team (and your customers) to working from home.

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The Complete Guide to Starting a New Business

Mar 25, 2020 by

Man working on starting his own businessStarting a business is an exciting time but can also be stressful and very involved with paperwork galore.

According to the Small Business Association, more than 627,000 new businesses open their doors each year. Unfortunately, the same report found that around 595,000 businesses close every year, too, meaning that getting off to the right start can be crucial. 

In this post, we’re going to guide you through the initial steps you need to follow to start a business. 

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How Technology is Changing Customer Service

Mar 18, 2020 by

customer service agent using technologyYour clients’ expectations for customer service have shifted dramatically in the past decade. 

The internet and all that comes with it have allowed for more businesses to flourish despite geographical constraints (thus creating a buyer’s market) and made it easier for brands to offer superior customer service if they wanted to go the extra mile. 

As a result, customer service is now a defining factor in how users perceive your business, and it’s essential to your business’s success. More customers than ever are looking at customer service when deciding who they want to do business with, and it’s crucial for client retention. 

Technology has clearly allowed customer service to take center stage, but it’s still continually shifting what customer service looks like and what customers expect. In order to help you stay up to date on all the latest trends, let’s take a look at each one and how you can start implementing them today.

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Why Word Of Mouth Is So Effective

Mar 9, 2020 by

Two women shopping shopping togetherWhen it comes to growing your business, what worked for advertisers five years ago does not have the same effect today. For example, social media marketing platforms are so inundated with paid advertisements that users are conditioned to ignore them completely. 

Instead of spending more and more on the same ad channels to be competitive, marketers everywhere are shifting resources to building relationships with their customers. Why? Because it’s incredibly effective as a marketing tool.

When a business builds valuable relationships with its customers they become engaged and invested in your brand. When someone becomes invested in your brand, they promote your business for you via word of mouth. 

But does it work as a marketing tool? The answer is yes. Here are some of the top reasons that make word of mouth marketing so effective.

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7 Surprising Ways to Save Your Small Business Money

Mar 4, 2020 by

Small business owner working at home saving moneyMost small businesses operate on tight budgets. They’ve got razor-thin margins, and with fluctuating markets and the need to reinvest money back into the business so that it can scale, it’s not surprising that most are constantly on the lookout for ways to save money.

Unfortunately, too many businesses end up cutting “mission-critical” expenses that come back to bite them all too quickly. They aren’t sure where to save, and as a result, end up trying to reduce spending in crucial departments like marketing or customer service, which aren’t seen as important as sales or management.

Fortunately, there are ways that you can save your small business money without taking a hit, but it all comes down to setting your team up for success and investing your existing budget into the right places. In this post, we’ll show you how to do exactly that by going over 7 surprising ways to save your small business money.

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How to Find the Right Legal Answering Service

Feb 24, 2020 by

live receptionist answering a callSwamped with work, many law practices eventually turn to an answering service to help them manage their constant stream of incoming calls from clients and potential clients. 

High-quality answering services accept calls, answer questions, take messages, collect client information, and book appointments as if they were an in-office secretary who worked closely with the firm’s attorneys. This is an asset to busy team members who may otherwise struggle to tackle these calls on top of everything else they’re trying to do, especially since the calls come in at all hours of the day.

To receive these benefits, however, you need to find the right answering service. Law firms are typically particularly conscious of this due to the sensitive and confidential nature of many potential calls. 

Interested in hiring an answering service to manage your incoming calls? Let’s take a look at how to find the right legal answering service for your practice. 

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