Read if You Dare: The Most Dreadful Customer Service Stats of All Time

Oct 13, 2017 by

Scared Man covering his mouth the most dreadful customer service stats of all time

There’s no stopping it: bad customer service is everywhere.

Even worse is that customers have a very low bar for what equates good service; a scant one percent of customers feel that their expectations of good customer service are always met. And yet businesses still miss the mark.

We all know that a great customer experience is a brand differentiator. When you want to set your business apart from the competition, it’s important to inform yourself of the most appalling business practices.

We’re here to help you do just that.

Read More

Customer Communication: 3 More Ways to Keep Cool During Stressful Calls

Sep 11, 2017 by

Man talking on cell phone stressful customer call customer communication

A few months ago, we shared some tips for taking the heat out of your most stressful customer phone calls. Since good customer communication is a skill one can always improve upon, we thought we’d offer up a few more tips to help you smooth over your toughest calls.

As a quick reminder, your business depends on it; 55 percent of people would pay more for a better customer experience.

Without further ado, here are three more ways you can diffuse an angry customer and create a better experience on the phone.

Read More

5 Worthwhile Ways a Virtual Receptionist Helps You Achieve More

Aug 9, 2017 by

person writing a to-do list 5 worthwhile ways a virtual receptionist helps you achieve more business productivity

Productivity is a struggle for small business owners. Distractions – like a ringing phone – make it difficult to stay focused and, ultimately, regain that focus. A study by Florida State University found that productivity and performance are at their peak during uninterrupted 90-minute intervals.

I know. You’re reading this and thinking, “Where do you expect me to get 90 minutes of uninterrupted time?” But it’s totally possible when you outsource the small tasks that eat up your time. 

The phone is one of the greatest robbers of productivity for small businesses. Read on to learn five ways a virtual receptionist can help you achieve more on a daily basis.    

Read More

6 Brilliant Quotes to Inspire Awesome Communication with Your Customers

Jul 13, 2017 by

Customer Communication Woman at a meeting with clients having a discussion customer service

It’s been said that 85 percent of our success in life is directly linked to our skills in communication.

That is a huge number. And it’s definitely a stat you should note if you own a business; customer communication plays a major role in your success.

We all know communication goes beyond talking, but what does it take to actually create stronger and clearer connections with your customers?

Read More

3 Unmistakeable Signs You Chose the Wrong Answering Service for Your Law Practice

Apr 18, 2017 by

stressed professional how lawyers can tell if they chose the wrong answering service

Time is money for lawyers

In order to increase productivity, lawyers hire answering services to focus more of their energy on billable items. The problem: not all answering services are created equal.

What happens when you realize your answering service is more of a hindrance than a help?

If you still manage client intake or still answer calls from clients after hours, you need a new answering serviceRead on to reveal three unmistakable signs you’ve chosen the wrong answering service for your practice.

Read More

Answering Service Tips: How To Keep Your Cool During Stressful Calls

Apr 4, 2017 by

answering service tips stressful phone call angry customers

It’s impossible to make everyone happy all the time, and owning a business practically places you in the hot seat. Those customer complaints are sure to come. It’s how you handle them that makes all the difference.

Answering calls from angry customers is just one stressful task small business owners have to handle. And it’s important to handle the situation just right: 55 percent of consumers would pay more for a better customer experience.

Our answering service receptionists have tons of experience managing difficult customers, which ultimately reduces churn. Here are some pro tips for making those stressful calls a bit easier to take.

Read More

6 Ways Answering Your Own Phone Harms Your Business (And How An Answering Service Helps)

Mar 23, 2017 by

two business men in a meeting and on the phone answering service

You want to be as hands-on in your businesses as possible, but sometimes delegating certain tasks to other people is the best solution. Answering your own phones, for example, is one of those tasks that would be better handled by a receptionist or answering service.

If you’re answering your own calls yourself instead of delegating to a receptionist or an answering service, you could actively be harming your business in six very significant ways.

Read More

3 Things I Learned About Customer Service by Being a Plumber First

Mar 13, 2017 by

customer service plumber working on pipes

This week we’re sharing a post from one of our favorite social media friends, Steve DiGioia. Steve is a renowned customer service trainer, author and speaker, and shares a ton of great advice on his blog. One of our favorites is a post about the service lessons he learned by being a plumber first. It’s an interesting perspective that’s valuable – no matter your industry.

You can view the original post here. And don’t forget to follow Steve on social media to keep up with all of his work!

Read More

Is Great Customer Service Really Better Than Kissing?

Feb 14, 2017 by

Couple Kissing Great Customer Service is Better Than Kissing

We all know what it feels like to be on the receiving end of an exceptional customer service experience: your belly gets warm, your heart races a bit, you smile a bit easier and you just feel good.

I’m going to say it: great customer service makes a person feel loved.

When your customers feel cared for their loyalty skyrockets, you generate more business through word-of-mouth and you feel good for giving your customers the type of service they can’t find anywhere else. And now there’s scientific proof that great service feels just as good or better than kissing someone you love.

Read More