It should be a rite of passage that everyone work one retail position in their lifetime.
Retail positions get you out on the floor, mingling with the customers and truly learning what customer service is all about. It’s in-your-face customer service. It’s where you can get a grasp on different personalities and how people should be treated.
There are certainly customer service experts out there, and to claim everyone can be one is just not true. It takes a lot of work and finesse to learn how to delight customers. It goes without saying, though, that any human being who works needs to know something about treating customers well.
Here are the top five customer service skills every employee from any department should have down pat.Read More