Turn more calls into clients with 24/7 sales support

Whether you need help with overflow, after-hour sales, or 24/7 sales support, our team of virtual receptionists will help you answer every call with a smile, assist potential buyers with questions and maximize order processing from your sales calls.

Try free for 14 days

Boost your sales with a team of 24/7 virtual receptionists

Whether you need help after hours, at peak times, or all the time, our business-savvy receptionists are always available to serve as a seamless extension of your sales team, helping you field questions from potential customers and process new orders.

3rd party apps that integrate with our answering service.

We can take written orders, or process sales directly in your e-commerce system

We’re happy to take “written orders,” or with our extensive library of integrations, our team can work directly in your e-commerce storefront to lookup products, answer common questions, and place orders – just like one of your in-house employees would.

And we offer support for payments, returns, billing and customer service issues

In addition to helping with new orders, our team can also help with posting payments to accounts, processing returns and other billing and customer service issues, so you can provide true 24 hour sales and support for your customers.

Ready to get started?

Try free for 14 days

Explore all the ways our answering services can help your business

Our 24/7 call answering services go way beyond just answering the call to save you time, delight your callers, and book more business.

Live Call Answering

Just like having an in-office receptionist, only remotely.

Screening & Transfers

Flexible call answering, screening and transfers.

Message Taking

Get detailed messages when you’re unavailable.

Lead Collection

Capture the information you need from your calls.

Sales Calls

We’ll help answer product questions and process orders.

Scheduling

We can handle appointments, rescheduling & cancellations.

Event Registrations

FAQs and attendee registrations for events.

Integrations

Do even more with our suite of popular integrations.

Emergency Dispatch

24/7 Professional and empathetic service to your emergency service callers.

Web Chats

We can accept web chats from your customers right from your website.

Mobile App

Change your in-office status and get the details of every call with our mobile app.

New Client Intake

Personalized and efficient information capture for new client calls.

24/7/365

Our receptionists are always available – even on holidays.

Engaging

Impress callers with friendly, personal service on every call.

Flexible

Customize how we help on calls to meet your objectives.

Frequently asked questions

When you sign up for service, we’ll provide a local or toll-free phone number. You can either advertise this number directly, or you can forward your calls to it from your current number. Forward calls all the time, or only at certain times.

Yes, with our FindMe feature, we can try to reach you at up to four different numbers before calls rollover to your PATLive receptionists.

Our sales team is staffed by some of our very best receptionists, and to be promoted to the sales team, receptionists must first learn and excel at all of our tier-1 call types. Once selected for tier-2 promotion, receptionists undergo additional training and must pass a rigorous test before graduating to support businesses using our scheduling and selling services.

In many cases, customers simply link to their online storefront in their call handling instructions, and our receptionists lookup product information and place orders just like a regular website visitor would (of course, callers don’t know this).

In other cases, customers provide us with a login to their storefront’s admin panel, so we can access features like order lookups, returns, refunds, and other capabilities that we otherwise couldn’t.

It depends on what you’re selling, the quality of the resources you have available for our receptionists to access and your call volume.

If you’re selling a product or service that our team members can easily understand and you have a great website, we can get pretty detailed – even if you don’t expect to send us a lot of calls.

If, on the other hand, it’s complex in nature or if your website is difficult to navigate, we may have to collect a lead when callers have detailed questions so that one of your sales associates can return their call directly. That being said, with enough volume, we can sell or support just about anything.

Yes, we’re happy to collect credit card information when it is being used to checkout or to post a payment on the call. However, we cannot collect credit card information and send it to you to use after the call as part of a manual charge process, etc.

Absolutely. We’re happy to build and distribute custom training courses as part of our custom packages starting at 5,000 minutes per month. Give us a call at 800-775-7790 or email [email protected] to learn more.