Order Processing

Augment your sales team with our 24/7 sales support services.

Boost Your Sales with 24/7 Phone Ordering

Whether you need help after hours, at peak times, or all the time, our business-savvy receptionists are always available to serve as a seamless extension of your sales team. Take your sales line 24/7 today, and watch your numbers grow!

Our Apps Work with Your E-Commerce Storefront

With our extensive library of integrations, our team can work directly in your e-commerce storefront to lookup products, answer common questions, and place orders – just like one of your in-house employees would.

Support for Payments, Returns & Billing, Too

In addition to placing orders, our team can also help with posting payments to customers’ accounts, processing returns and other billing issues, so you can provide 24 hour sales and customer support.

24/7/365
Our receptionists are always available – even on holidays.
Engaging
Impress callers with friendly, personal service on every call.
Flexible
Customize how we help on calls to meet your objectives.

Frequently Asked Questions

How do I get my calls to PATLive?

When you sign up for service, we’ll provide a local or toll-free phone number. You can either advertise this number directly, or you can forward your calls to it from your current number. Forward calls all the time, or only at certain times.

Can calls ring to my team first and then rollover to PATLive if we don’t answer?

Yes, with our FindMe feature, we can try to reach you at up to four different numbers before calls rollover to your PATLive receptionists.

What kind of sales training do your receptionists receive?

Our sales team is staffed by some of our very best receptionists, and to be promoted to the sales team, receptionists must first learn and excel at all of our tier-1 call types. Once selected for tier-2 promotion, receptionists undergo additional training and must pass a rigorous test before graduating to support businesses using our scheduling and selling services.

How do you work directly in my e-commerce storefront?

In many cases, customers simply link to their online storefront in their call handling instructions, and our receptionists lookup product information and place orders just like a regular website visitor would (of course, callers don’t know this).

In other cases, customers provide us with a login to their storefront’s admin panel, so we can access features like order lookups, returns, refunds, and other capabilities that we otherwise couldn’t.

How detailed can receptionists get on product information?

It depends on what you’re selling, the quality of the resources you have available for our receptionists to access and your call volume.

If you’re selling a product or service that our team members can easily understand and you have a great website, we can get pretty detailed – even if you don’t expect to send us a lot of calls.

If, on the other hand, it’s complex in nature or if your website is difficult to navigate, we may have to collect a lead when callers have detailed questions so that one of your sales associates can return their call directly. That being said, with enough volume, we can sell or support just about anything.

Can you collect credit card information?

Yes, we’re happy to collect credit card information when it is being used to checkout or to post a payment on the call. However, we cannot collect credit card information and send it to you to use after the call as part of a manual charge process, etc.

I’d like your receptionists to receive specialized training specifically on my product or service, is that possible?

Absolutely. We’re happy to build and distribute custom training courses as part of our custom packages starting at 5,000 minutes per month. Give us a call at 800-775-7790 or email [email protected] to learn more.