Be more productive with our flexible call answering, screening and transfer options

We’ll answer and screen your calls, so you only receive the calls you want to.

Take charge of the calls that reach your phone with flexible call screening

With a team of virtual receptionists screening your calls, you can eliminate the constant interruption of unwanted calls, so you can stay focused on running your business and be more productive.

We’ll maintain lists of approved call types and rejected call types per your instructions, and if we’re not sure which bucket the caller falls in, we’ll reach out to ask whether you’d like to take the call.

Easily control when you’re available to receive calls with your real-time status

With your real-time status, we always know when you’re available to take calls and when you want us to take a message.

Simply update your status in the web or mobile apps, and our receptionists will instantly adjust how they’re handling your calls.

We can transfer calls with a consult call to you first or as unattended transfers

We can process your transfers as either attended or unattended transfers.

With attended transfers, the receptionist will connect with you first to ask if you want to speak with the caller.

With unattended transfers, the receptionist will simply forward the caller to your line when they ask to speak with you.

Virtual assistant transferring call to business owner.

Find me feature forwarded calls to different numbers

And with FindMe, you can distribute transfers across a hunt group of up to 4 different numbers

If you’re sometimes at different numbers or if you want to distribute call transfers to a hunt group of people, we can configure up to four phone numbers in your FindMe setting and transfer calls to this smart endpoint.

FindMe will automatically try to reach you at each of the four numbers in sequence, and if no one answers, it can either rollover to your voicemail box or send the call back to a live receptionist.

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Explore all the ways our answering services can help your business

Our 24/7 call answering services go way beyond just answering the call to save you time, delight your callers, and book more business.

Live Call Answering

Just like having an in-office receptionist, only remotely.

Screening & Transfers

Flexible call answering, screening and transfers.

Message Taking

Get detailed messages when you’re unavailable.

Lead Collection

Capture the information you need from your calls.

Sales Calls

We’ll help answer product questions and process orders.

Scheduling

We can handle appointments, rescheduling & cancellations.

Event Registrations

FAQs and attendee registrations for events.

Integrations

Do even more with our suite of popular integrations.

Emergency Dispatch

24/7 Professional and empathetic service to your emergency service callers.

Web Chats

We can accept web chats from your customers right from your website.

Mobile App

Change your in-office status and get the details of every call with our mobile app.

New Client Intake

Personalized and efficient information capture for new client calls.

Friendly

Delight your callers with friendly, personal service.

Flexible

Customize when and how you take calls to meet your needs.

Attentive

We’ll adhere closely to the details of your call handling instructions.

Frequently asked questions

When you sign up for service, we’ll provide a local or toll-free phone number. You can either advertise this number directly, or you can forward your calls to it from your current number. Forward calls all the time, or only at certain times.

One of our live receptionists will always answer your calls first, but when your status is set to Available, we’ll attempt to transfer callers to you when directed to do so in your call handling instructions and/or when callers request to speak with you.

Yes, in addition to Available, there are six Unavailable statuses (At Lunch, Away from Desk, In a Meeting, Do Not Disturb, Gone Home and Out of Office) that you can use. Just let us know what you’d like us to do when you’re in each status, and we’ll ensure receptionists handle your calls accordingly.

Give us a call at 800-775-7790 or email [email protected] and member of our team will be happy to help you make changes to the types of callers, names, phone numbers, and/or scenarios that are outlined in your approved and blocked callers lists.