Call Transfers

When you’re available and want to take the call, we’ll transfer it to you.

Control Your Availability with Your Status


With your real-time status, we always know when you’re available to take calls and when you want us to take a message. Simply update your status in the web or mobile apps, and your receptionists will instantly adjust how they’re handling your calls.

Mobile app to set your status for virtual receptionist call routing.
Virtual receptionist screening a call for a small business owner.

Screen Calls Before You Choose to Take Them


With our virtual receptionists answering your calls, you’ll be free of the constant sales and spam calls that interrupt your day. We’ll maintain an approved callers list and a rejected callers list per your instructions, and if we’re not sure which bucket the caller falls in, we’ll reach out to ask whether you’d like to take the call.

Opt for Attended or Unattended Transfers


We can process your transfers as either attended or unattended transfers. With attended transfers, the receptionist will connect with you first to ask if you want to speak with the caller. With unattended transfers, the receptionist will simply forward the caller to your line when they ask to speak with you.

Virtual assistant transferring call to business owner.
Find me feature forwarded calls to different numbers

Transfer Calls to Your FindMe® Smart Endpoint


If you’re sometimes at different locations or if you want to distribute call transfers to a hunt group of people, we can configure up to four phone numbers in your FindMe setting and transfer calls to this smart endpoint.

FindMe will automatically try to reach you at each of the four numbers in sequence, and if no one answers, it can either rollover to your voicemail box or send the call back to a live receptionist.

Explore All We Can Do for You


24/7 call answering and transfer services that help you make a great impression on every call.

Friendly

Impress callers with friendly, person service on every call.


Flexible

Customize when and how you take calls to meet your needs.


Attentive

We’ll closely follow any special requests you have on file.

Frequently Asked Questions


When you sign up for service, we’ll provide a local or toll-free phone number. You can either advertise this number directly, or you can forward your calls to it from your current number. Forward calls all the time, or only at certain times.

One of our live receptionists will always answer your calls first, but when your status is set to Available, we’ll attempt to transfer callers to you when directed to do so in your call handling instructions and/or when callers request to speak with you.

Yes, in addition to Available, there are six Unavailable statuses (At Lunch, Away from Desk, In a Meeting, Do Not Disturb, Gone Home and Out of Office) that you can use. Just let us know what you’d like us to do when you’re in each status, and we’ll ensure receptionists handle your calls accordingly.

Give us a call at 866-790-3833 or email [email protected] and member of our team will be happy to help you make changes to the types of callers, names, phone numbers, and/or scenarios that are outlined in your approved and blocked callers lists.

No, you’re only billed for Live Receptionist Minutes when your callers are speaking with one of our receptionists.

With attended transfers, the receptionist will connect with you first to ask if you want to speak with the caller.

With unattended transfers, the receptionist will simply forward the caller to your line when they ask to speak with you.

While we can’t do round-robin style “load balancing,” we can transfer calls to a hunt group of up to four different people / phone numbers.