Control Your Availability with Your Status
Screen Calls Before You Choose to Take Them
Opt for Attended or Unattended Transfers
Transfer Calls to Your FindMe® Smart Endpoint
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When you sign up for service, we’ll provide a local or toll-free phone number. You can either advertise this number directly, or you can forward your calls to it from your current number. Forward calls all the time, or only at certain times.
One of our live receptionists will always answer your calls first, but when your status is set to Available, we’ll attempt to transfer callers to you when directed to do so in your call handling instructions and/or when callers request to speak with you.
Yes, in addition to Available, there are six Unavailable statuses (At Lunch, Away from Desk, In a Meeting, Do Not Disturb, Gone Home and Out of Office) that you can use. Just let us know what you’d like us to do when you’re in each status, and we’ll ensure receptionists handle your calls accordingly.
Give us a call at 800-775-7790 or email [email protected] and member of our team will be happy to help you make changes to the types of callers, names, phone numbers, and/or scenarios that are outlined in your approved and blocked callers lists.
No, you’re only billed for Live Receptionist Minutes when your callers are speaking with one of our receptionists.
With attended transfers, the receptionist will connect with you first to ask if you want to speak with the caller.
With unattended transfers, the receptionist will simply forward the caller to your line when they ask to speak with you.
While we can’t do round-robin style “load balancing,” we can transfer calls to a hunt group of up to four different people / phone numbers.