Control Your Availability with Your Status
We’ll Take a Message When You’re Busy
Or Send Callers to Voicemail If You Prefer
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When you sign up for service, we’ll provide a local or toll-free phone number. You can either advertise this number directly, or you can forward your calls to it from your current number. Forward calls all the time, or only at certain times.
Yes, with our FindMe feature, we can try to reach you at up to four different numbers before calls rollover to your PATLive receptionists.
One of our live receptionists will always answer your calls first, but when your status is set to Available, we’ll attempt to transfer callers to you when directed to do so in your call handling instructions and/or when callers request to speak with you.
Yes, in addition to Available, there are six Unavailable statuses (At Lunch, Away from Desk, In a Meeting, Do Not Disturb, Gone Home and Out of Office) that you can use. Just let us know what you’d like us to do when you’re in each status, and we’ll ensure receptionists handle your calls accordingly.
Yes, on Starter plan and up, you can add custom fields to your message template to ensure you get the exact information you need from callers.
Yes, we can input messages into into any web-based software you’d like us to use.
Correct, 100% of your calls will be answered by one of our live receptionists, and we will never send your callers to voicemail unless you direct us to.
However, sometimes customers want their callers to be able to leave a voicemail instead of relaying a message, so we offer both options.