Appointment Scheduling

Our receptionists can handle all your scheduling needs, including booking new appointments, rescheduling appointments and processing cancellations.

Full-Service Scheduling for Your Business

PATLive receptionists are trained and equipped to serve as a seamless extension of your team, and when it comes to scheduling, we can book new appointments, reschedule appointments and process cancellations just like one of your in-office employees.

An Extensive Library of Calendar Integrations

We understand the importance of being able to work with the scheduling system you already use, and with our extensive library of calendar integrations, our team can work directly in your calendaring and scheduling system, handling most, if not all, of the same scheduling functions your in-office team does.

Don’t already have scheduling software? We can help – we’re an AppointmentPlus partner.

Close Adherence to Your Policies & Procedures

You work hard to drive calls to your business, and our receptionists understand the value of these calls and the importance of accurate scheduling. We’ll closely adhere to the policies and procedures you make note of to ensure that every transaction we process results in a positive experience for you and your clients.

Our receptionists are always available – even on holidays.
We aim to impress on every call with friendly, personal service.
We satisfy callers’ needs on the call, so a callback isn’t required.

Frequently Asked Questions

How do I get my calls to PATLive?

When you sign up for service, we’ll provide a local or toll-free phone number. You can either advertise this number directly, or you can forward your calls to it from your current number. Forward calls all the time, or only at certain times.

Can calls ring to my team first and then rollover to PATLive if we don’t answer?

Yes, with our FindMe feature, we can try to reach you at up to four different numbers before calls rollover to your PATLive receptionists.

What booking software are your services compatible with?

We’re proud to support all of the major calendar and scheduling tools, including AppointmentPlus, Calendly, Google Calendar, MindBody, Schedulicity and SetMore. However, if you don’t use one of these platforms, we may still be able to help with your scheduling. Typically, we can work with any software suite that’s web-based, so long as it doesn’t require specialized training.

How am I notified of new appointments, reschedules, or cancellations?

That’s entirely up to you. We can send a push notification in our apps any time there is a scheduling update, or you can rely on the notifications that are built into your calendaring software.

How do I update my availability if I’m out sick or taking a vacation?

We’ll always go by the availability on the calendar you’ve provided us, so all you have to do is block the time off with a self-explanatory label like “Out Sick” or “Out on Vacation” and our receptionists will automatically schedule around these blocks.