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We all understand the basic value of customer service, knowing that if we aren’t able to deliver a good customer experience, they’re going to walk away unsatisfied. Better customer service means happier customers, which means more profit, better retention rates, and an easier job growing your company. But what exactly does that look like, and…
Time is money for lawyers
In order to increase productivity, lawyers hire answering services to focus more of their energy on billable items. The problem: not all answering services are created equal.
What happens when you realize your answering service is more of a hindrance than a help?
If you still manage client intake or still answer calls from clients after hours, you need a new answering service. Read on to reveal three unmistakable signs you’ve chosen the wrong answering service for your practice.
The time has come and your journey has begun. Though you can’t be sure what dark roads you will encounter, you can be certain you will find your destiny at the end. There are no wizards. No wraiths. No lords, ents, or imps. There is only your business, its customers, and their experience. I’m talking…
As a business owner, receptionists help make your world go around by taking simple tasks off your hands so you can focus on the big picture. They can do almost anything for your business such as eliminate the ringing phone, screen calls, support clients, manage your calendar, process payments – the list goes on and…
There are plenty of advantages to hiring an answering service that you’re likely already familiar with. Having someone else handle incoming calls is an enormous time-saver, and the fact that you can pass off the task to someone who will treat your clients as well as you do is a huge advantage. You and your…
If you’re a small business owner, and you aren’t already listening to the Impact Theory podcast, hosted by Tom Bilyeu, you’re missing out. More Than Just a Business Podcast Impact Theory is not just a business podcast; it’s a valuable resource for mindset training, as well as health and lifestyle tips to help you succeed (and recognize/appreciate…
We know better than anyone that small businesses often come with tight budgets, even as you’re starting to grow. You may be swamped with expenses that you never considered before starting up your own venture like invoicing software, liability insurance, and even pest control for your office if you have one. A small budget quickly…
We’re months into the COVID-19 pandemic, and plenty of businesses still have as many of their employees working from home as possible. Even outside of the pandemic, a large number of businesses have been increasing remote work opportunities for their staff. While there are plenty of great advantages that come with remote working, some businesses…
If you read absolutely any business publication or any blog talking about business growth, management, or tactics, you’ll see one key fact repeated over and over again: You need great customer service. Most businesses understand this in theory, but often struggle to prioritize exceptional customer service consistently because they’re trying to manage so many other things. Marketing,…
According to a study conducted by FlexJobs, remote work has grown 91% over the past 10 years. And that was before the COVID-19 crisis, which has even more of the working world doing so at home. Not only is remote work at an all-time high, but the need for a virtual office setup is too. When the…