5 Seamless Ways to Get Your Calls to a Virtual Receptionist
| |

5 Seamless Ways to Get Your Calls to a Virtual Receptionist

Virtual receptionists can make your life much, much easier. They can answer all of your calls or any call overflow that you have (it’s up to you!), and high-quality services are able to take messages, capture leads, register customers, and even process payments. Your customers call you, and when you want us to, we’ll be…

10 Answering Service Posts Every Small Business Should Read

10 Answering Service Posts Every Small Business Should Read

The Coronavirus pandemic has been a time full of uncertainties. With millions of us social distancing and working from home, small businesses worldwide have been preparing for their new normal as they begin to reopen their doors. One thing is for sure – your customers and clients are ready to see you again. And, people,…

Small Business Tips: How to Improve Your Customer Service Skills

Small Business Tips: How to Improve Your Customer Service Skills

Customer service is a crucial skill for all businesses. As a client, which would you rather work with: A business that takes four days to respond to an email after two follow-ups about being overcharged, or a business that has a friendly customer service agent answering the phone, email, or live chat in minutes and…

How to Reopen Your Small Business With A Bang

How to Reopen Your Small Business With A Bang

Small Business Week may have been postponed to a later date, but that doesn’t mean you can’t start maximizing sales in your small business today. The shutdowns and economic impact from COVID-19 have been frustrating to say the least, and have had a significant impact on small businesses. However, small businesses everywhere are starting to open their…

Our Favorite Business Podcasts This Month
|

Our Favorite Business Podcasts This Month

Whether you’re preparing to reopen your doors, choosing to continue social distancing for a while longer, or branch out into an entirely new business, there’s no time like the present to seek a little business inspiration.  At PATLive, we’ve been curating some of our favorite podcasts to help small businesses plan and prepare for the…

How to Personalize Customer Service as a Small Business

How to Personalize Customer Service as a Small Business

While large corporations are everywhere, Americans tend to prefer working with smaller businesses whenever possible. Small businesses are seen as more accessible. They aren’t bound by rigid policies that don’t make sense like corporations, and they’re often perceived as being heavily involved in the local communities. Customers often trust them more and feel more invested…

9 Stress Management Tips for Business Owners & Team Leaders
|

9 Stress Management Tips for Business Owners & Team Leaders

Managing a team and a business is no easy task, and it can be stressful even under the best circumstances. Trying to tackle business ownership or leadership during a worldwide crisis like the one we’re currently experiencing with the coronavirus pandemic, however, is a challenge that many have never faced before.  There’s one thing that…

Why Communication is Key During This Pandemic
|

Why Communication is Key During This Pandemic

The coronavirus pandemic we’re currently experiencing is unprecedented, and it’s forced all of us into social distancing and near-isolation. While we’re all kept further away from each other, communication is more important than ever before — especially for businesses who are still trying to keep their metaphorical doors open. Communication is key because even while…

Small Business Tips: Guide to Working from Home
| |

Small Business Tips: Guide to Working from Home

Social distancing has required millions of people across the world to stay home. As businesses face immediate and unprecedented in-office shutdowns in an attempt to flatten the curve from the coronavirus, they’ve been left scrambling to shift their team to a work-from-home setup. While having your entire team shift to working from home is a…