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Articles about providing great customer service, virtual receptionist services, trends in call centers, customer engagement, and anything relevant to those concerned about providing memorably good service to their customers.
Congratulations! The day is here when you’re getting so many calls that it’s interrupting your day-to-day life or you simply can’t handle them all. While this doesn’t feel like an exciting thing, it means that your business has grown, and you need help managing incoming calls. At this point, growing businesses like yours turn to…
If you’re reading this, there’s a solid chance that you’re considering hiring an answering service for your small business. Congratulations – this is an exciting step, and it means that your business is growing and you’re being proactive about providing excellent customer service. Choosing a small business answering service or knowing how to get the…
When large corporations make a sale, that’s it; a sale happens, a customer is hopefully pleased, and somebody maybe gets a commission check. That’s typically not the case with small and even medium-sized businesses, where every sale can make a difference. Small businesses see sales coming in and it can make their day. They care…
There are plenty of advantages to hiring virtual receptionists that you’re likely already familiar with. Having someone else handle incoming calls is an enormous time-saver, and the fact that you can pass off the task to someone who will treat your customers as well as you do is a huge advantage. You and your staff…
Customers have higher expectations than ever before. Customers know it, and businesses know it, and it’s true all over the world. It’s not enough to simply answer a call fast, or even to just be friendly while rattling off your strict company policies. Customers want more than that. Personalized customer service is the new standard of…
Customer service standards have shifted dramatically over the past decade, thanks to a combination of more competition in the market and an abundance of increasingly-accessible technology. All businesses understand that the customer experience is a powerful differentiator, and it absolutely will impact who customers buy from, how long they stay loyal, and even what they’re…
Customer service today looks vastly different than it did even ten years ago. Ten years ago, mediocre customer service was almost the expected standard, with long wait-times on phone calls or help emails that wouldn’t be returned for days. And sometimes, even if the customer service wasn’t great, you’d still stay on as a customer. …
If you’re a small business owner, you’re taking stock of what helped your business to grow in 2020 and what can be improved in the upcoming year.One area you should definitely assess is how to improve customer service. You need to ask yourself what your customers liked, what they didn’t, and figure out how to adjust in a way…
There’s a major trend that’s taken the business world by storm in recent years, and it’s transparency. Customers like businesses who are transparent and proactive in their communication, as opposed to those who make it difficult for customers to get information that they want or need. While this is a great standard, it can undeniably…
Greg Gianforte from RightNow Technologies, Inc. defines customer experience (CX) as “the sum of all interactions that customers have with a brand, and the perception they form as a result.” Though customer experience is a general term, there’s a reason we hear it so often – it’s what makes businesses competitive in the times we’re…