Customer-Friendly Business Associate Shaking Hands
|

Customer Service Basics To Boost Your Law Firm

Let’s face the facts: running a law firm keeps you incredibly busy. In reality, the greatest issue for most law firms is lack of time – there simply isn’t enough time to focus on service that dazzles.

You do it all – client intake, client support, marketing, even administrative duties. Keeping the firm running smoothly, it seems like there’s little time to focus on anything else. Yet, it’s important to treat clients like they’re valuable to your firm or you run the risk of losing them to your competition.

Customer Service Basics That Will Boost Your Plumbing or HVAC Business

Customer Service Basics That Will Boost Your Plumbing or HVAC Business

Let’s face the facts: plumbers and HVAC contractors are in high demand. Because of that necessity, it seems as if they could be successful without upholding any kind of customer service standards. In reality, the greatest issue for these providers is lack of time – there isn’t enough time for these contractors to always focus on service that dazzles.

Call handling instructions with PATLive

Call Handling 101

Congratulations! The day is here when you’re getting so many calls that it’s interrupting your day-to-day life or you simply can’t handle them all. While this doesn’t feel like an exciting thing, it means that your business has grown, and you need help managing incoming calls. At this point, growing businesses like yours turn to…

Customer support vs Customer Service

A Guide to Hiring a Small Business Answering Service

If you’re reading this, there’s a solid chance that you’re considering hiring an answering service for your small business. Congratulations – this is an exciting step, and it means that your business is growing and you’re being proactive about providing excellent customer service. Choosing a small business answering service or knowing how to get the…

Virtual Receptionists at work

4 Unexpected Ways a Virtual Receptionist Helps Your Business

There are plenty of advantages to hiring virtual receptionists that you’re likely already familiar with. Having someone else handle incoming calls is an enormous time-saver, and the fact that you can pass off the task to someone who will treat your customers as well as you do is a huge advantage. You and your staff…

Getting Personal With Customers

4 Creative Ways to Provide Personalized Service for Customers

Customers have higher expectations than ever before. Customers know it, and businesses know it, and it’s true all over the world. It’s not enough to simply answer a call fast, or even to just be friendly while rattling off your strict company policies. Customers want more than that. Personalized customer service is the new standard of…

Customer service is the new wave of marketing

The Future of Customer Service

Customer service standards have shifted dramatically over the past decade, thanks to a combination of more competition in the market and an abundance of increasingly-accessible technology. All businesses understand that the customer experience is a powerful differentiator, and it absolutely will impact who customers buy from, how long they stay loyal, and even what they’re…