Customer Service

I am an avid watcher of Real Housewives of New York. My favorite person of the show: The Countess LuAnn de Lesseps. She’s snooty, always dressed impeccably and has the most enviable collection of giant statement necklaces ever. She’s also an authority on etiquette; de Lesseps even has a song about etiquette that is awash…

It should be a rite of passage that everyone work one retail position in their lifetime. Retail positions get you out on the floor, mingling with the customers, and truly learning what customer service is all about. It’s in-your-face customer service. It’s where you can get a grasp on different personalities and how people should…

It can be a jarring experience. You go about your day and usually only speak with kind folks who are patient and have an easy time explaining their issues. They leave, pleased with your service. And then it happens: Your business has made someone mad. No matter what you do, you can’t seem to diffuse…

Would we be bragging if we called ourselves customer service extraordinaires? It isn’t bragging if it’s a fact! At least, that’s what my mom has told me. At PATLive, our number one concern is to take care of our customers and their customers with a deft hand. We place a high touch on all of…

Customers are going to get angry. And then some customers are going to get heated. Whether you work as a customer service rep for a larger company or if you just opened your doors for business, an elevated situation with a customer is never ideal. If you look at the flip side, an angry customer…

What is great customer service and how is it done? That’s a question we seek to answer every month or so as we highlight a company that takes its customer service and turns it up to eleven. Zappos is known far and wide for its unbeatable customer service practices. Have you heard about the time…

“If you build it, they will come.” Everyone knows that famous line from “Field of Dreams,” the tear-jerking tale about baseball and unrealized relationships or ambitions. It’s still the quintessential dude flick. Little did you know that line could be turned into a lesson on customer retention. Sure, you can build a small business and…

“I’ve learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.” ― Maya Angelou You don’t have to be a zen-buddhist or a humanitarian to create a company that is focused on making its customers happy. Your employees don’t need to…

Don’t panic, but crisis planning should be at the forefront of every business owner’s mind. Being aware of what could potentially go wrong in your business will help you be prepared should disaster strike. What types of disasters are we talking about here? It’s the bad stuff: fires, earthquakes, violent storms, workplace violence, bomb threats,…

“Your customer doesn’t care how much you know until they know how much you care.” ~ Damon Richards Stories of customer service that goes above-and-beyond are always captivating. Most people expect either run of the mill or poor service with long wait times and uncaring staff. When the opposite of that happens, it’s like stumbling…