5 Lessons I Learned While Following Shep Hyken on Twitter
Customer service and experience expert, Shep Hyken, is doling out tons of actionable (and free) advice right on Twitter. I’ll admit that when I accepted my position at PATLive, I knew very little about customer service. Beyond the niceties that are practically baked-into my southern upbringing, I had never really considered service as anything beyond…