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Articles about providing great customer service, virtual receptionist services, trends in call centers, customer engagement, and anything relevant to those concerned about providing memorably good service to their customers.
Customer Service Week is the first full week of October, and it’s all about celebrating your frontline. This year, of course, things look a little different, that’s why it’s more important than ever to show your appreciation to the customer service team that represents your business every day. Anyone who has ever worked in a…
Customer service can be the make-it-or-break-it factor for businesses in 2020. It’s well established by now that customers will actively seek out businesses with outstanding service, and that they’ll stick around longer if they find it. This is the differentiator that will help you land and keep clients, allowing your business to thrive. While implementing…
The importance of a business providing a great customer experience is nothing new. In fact, some large corporations have entire departments dedicated to delivering an exceptional experience for their customers. But for most businesses, especially small businesses, that’s not necessarily feasible. The good news is 91% of customers prefer small businesses when the option is…
If you read absolutely any business publication or any blog talking about business growth, management, or tactics, you’ll see one key fact repeated over and over again: You need great customer service. Most businesses understand this in theory, but often struggle to prioritize exceptional customer service consistently because they’re trying to manage so many other things. Marketing,…
Customer service is a crucial skill for all businesses. As a client, which would you rather work with: A business that takes four days to respond to an email after two follow-ups about being overcharged, or a business that has a friendly customer service agent answering the phone, email, or live chat in minutes and…
While large corporations are everywhere, Americans tend to prefer working with smaller businesses whenever possible. Small businesses are seen as more accessible. They aren’t bound by rigid policies that don’t make sense like corporations, and they’re often perceived as being heavily involved in the local communities. Customers often trust them more and feel more invested…
It’s virtually impossible to make everyone happy, all the time. While you pride yourself on providing top service in your field, upset customer calls are bound to happen. Details are miscommunicated, mistakes are made, and they may not necessarily be in your control. How you turn around a bad experience makes all the difference, and…
Landing new clients is exciting. It’s like a rush — you see your profit margin increase, and your business scaling right in front of your eyes. Your business can’t really scale, however, unless you’re able to keep your clients in addition to landing new ones. Repeat customers are essential for retention rates and long-term success….
Customer service departments don’t just exist to address issues after they’ve already happened; they’re meant to be proactive parts of your overall business strategy. The level of competition in almost every field is so high that customer service has become a key decision-making factor for most buyers today. 96% of consumers, for example, stated that…
Quality customer service is crucial in every industry. However, compared to a brick and mortar retail store, eCommerce customer service is significantly different. The lack of physical interaction before a purchase can lead to more uncertainty before committing to the purchase. Combine this with unhappy customers taking to social media to vent their frustrations, and…