Explore expert insights and practical tips on professional answering services. Learn how 24/7 live support, call routing, and virtual receptionists can enhance customer satisfaction and streamline your business operations.
Answering Service for Nonprofits Every nonprofit is unique. From the local animal rescue to a nationwide organization helping foster children….to everything in between…the range of services and operations is broad and niche. Despite the different topics and fields of interest, however, there are lots of similarities in how nonprofits operate that serve as common ground…
Most businesses that grow to a certain point all reach the same realization: They’re getting too many calls, and they need a remote receptionist. This is an exciting time, because it means that your business is thriving and that you’re at the next level of scaling. It can also be nerve-wracking, especially if the business…
Times are changing fast.
Businesses have to adapt at the speed of their customers in order to stay viable. Answering services are no different. As times (and the needs of customers) change, it’s essential an answering service change too. That means that answering service you partnered with in 1999 is doing way more than taking messages.
Read on to learn more about the types of calls modern day answering services can manage for business.
Answering services have been
around for many, many years.
Perhaps you’ve even used one
in the past for message taking or
call forwarding.
It’s essential that answering
services keep up with the
rapid pace of the business
world, evolving as it does.
The tasks agents manage
now might shock you.
Here’s a list of five surprising
things answering services
can do for businesses today.
As a business owner, receptionists help make your world go around by taking simple tasks off your hands so you can focus on the big picture. They can do almost anything for your business such as eliminate the ringing phone, screen calls, support clients, manage your calendar, process payments – the list goes on and…
There are plenty of advantages to hiring an answering service that you’re likely already familiar with. Having someone else handle incoming calls is an enormous time-saver, and the fact that you can pass off the task to someone who will treat your clients as well as you do is a huge advantage. You and your…
We know better than anyone that small businesses often come with tight budgets, even as you’re starting to grow. You may be swamped with expenses that you never considered before starting up your own venture like invoicing software, liability insurance, and even pest control for your office if you have one. A small budget quickly…
We’re months into the COVID-19 pandemic, and plenty of businesses still have as many of their employees working from home as possible. Even outside of the pandemic, a large number of businesses have been increasing remote work opportunities for their staff. While there are plenty of great advantages that come with remote working, some businesses…
According to a study conducted by FlexJobs, remote work has grown 91% over the past 10 years. And that was before the COVID-19 crisis, which has even more of the working world doing so at home. Not only is remote work at an all-time high, but the need for a virtual office setup is too. When the…
To say real estate investors are busy is a gross understatement. Agents are constantly rushing to appointments with partners or to show one of their available properties or putting out any number of property management fires; it is not a career choice for the timid. When you have so many things coming at you at…