Growing up, getting called “easy” was an insult. The I’ll-see-you-at-the-flagpole-after-school type of an insult. But in the world of customer service, being called “easy”, or a customer-friendly business, is one of the greatest compliments a company can receive. It’s sad to say, but people expect difficulty when communicating with most companies. We have trained ourselves…
Your customers are happy and they’re telling everyone about you, creating a bevy of new leads and customers. This is every business owner’s dream come true. A flood of new customers is never, ever a bad thing! But what if you aren’t seeing a flood of new customers pouring in? You are probably wondering why…
It’s the zombie apocalypse in the world of customer service. Your customer is in a dark room, her heart racing and body trembling. A cold sweat drips from her brow. Her fists clench tightly to the phone. Frightened of what she might find on the other end of the line, she bravely dials the number….
Horror movies can be abhorrent, spine-chilling and downright gross. Statistics on bad customer service can conjure up similar feelings; unlike a movie, these statistics have very real implications for businesses of all sizes, and they don’t end after 2 hours of white-knuckling an armrest and spilling popcorn. Feel like you need to scream? Go ahead….
Time is money for lawyers
In order to increase productivity, lawyers hire answering services to focus more of their energy on billable items. The problem: not all answering services are created equal.
What happens when you realize your answering service is more of a hindrance than a help?
If you still manage client intake or still answer calls from clients after hours, you need a new answering service. Read on to reveal three unmistakable signs you’ve chosen the wrong answering service for your practice.
Customer Journey Mapping and the Customer Experience It’s 3:30 a.m. I’m sitting in a rocking chair, my eyelids are begging for closure, and I’m feeding my youngest her first bottle of the day. This is where my day begins. Once she’s asleep again, I force my body to wakefulness by sipping a French press carafe…
What do Otis Redding, the Jackson 5 and Sister Sledge have to do with improving your customer service? Honestly, not a lot. We can, however, glean a few lessons on how to treat people better from some of their biggest hits. Yet, many businesses choose to ignore the smooth advice of 70’s soul singers and…
Leaders Making a Difference: Managing a team and delegating work can be a huge undertaking, which most managers are able to shoulder well. Being the kind of leader that actually inspires their team while still commanding respect and getting things done, however, is something a little special. Most managers and leaders want to fit this…
Are you having a hard time getting new customers? Small businesses can find it difficult to generate new, qualified leads when business is slow. Here are some no-nonsense ideas for bringing all the leads to the yard.
It’s October and Halloween is just around the corner, and we all know Halloween means piles and piles of free candy. Free candy is usually a good thing. When I was growing up, my grandpa Tommy had a whole bread box brimming with full-sized candy bars. My sister and I put away at least 3…