Customers are going to get angry. And then some customers are going to get heated. Whether you work as a customer service rep for a larger company or if you just opened your doors for business, an elevated situation with a customer is never ideal. If you look at the flip side, an angry customer…
What is great customer service and how is it done? That’s a question we seek to answer every month or so as we highlight a company that takes its customer service and turns it up to eleven. Zappos is known far and wide for its unbeatable customer service practices. Have you heard about the time…
“If you build it, they will come.” Everyone knows that famous line from “Field of Dreams,” the tear-jerking tale about baseball and unrealized relationships or ambitions. It’s still the quintessential dude flick. Little did you know that line could be turned into a lesson on customer retention. Sure, you can build a small business and…
