Help Desk Support

24/7 professional customer service and help desk support

PATLive has you covered

PATLive has decades of experience delivering high-quality, high-touch answering services for a wide range of clients big and small. Whatever your callers may throw our way, our agents will be ready with a natural and upbeat response – because chances are, we’ve heard it before. That’s why thousands of customers every year choose PATLive as their phone answering service provider.

100% US Based

Over 150 highly trained agents all located in Tallahassee, Florida

Most Experienced

Trusted choice for tens of thousands of businesses since 1990

Best Receptionists

We’re picky – we only hire the top 2% of our applicants

Expert Trained

Every new agent receives 60 plus hours of training

Tailored Scripts

Our agents sound so good that callers believe they are working with you

Latest Technology

Agents are equipped with the best tools in the industry

Real Results

We give your customers the same service you’d expect from your own team

Answering service help desk support for any size business

Help desk support for any business

Our professionally-trained agents will deliver best-in-class customer support to your callers. Our live receptionists can help with basic troubleshooting, FAQs, answer questions, and enter tickets into your own CRM system. All of our help desk and IT solutions can be customized for any business: we'll work with your team to create a script and follow your instructions to the letter.

Personalize your answering service help desk support

Customized support, 24/7

Outsourcing your help desk is a great way to expand your availability and answer every call quickly and professionally. Our agents are available 24/7, 365 days a year. Whether you need additional support after hours, on weekends, or during holidays, we can help you improve your bandwidth so that your customers are taken care of when they need it most. Need overflow assistance during the day? We have you covered. Looking for bilingual support in Spanish? We can do that too. Our plans are customized to fit your schedule and budget, so you'll only pay for what you use.

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We absolutely love PATLive's help desk support. We've been able to unload all of Tier 1 requests freeing up our own staff to work on other priorities.

John Cambell, Premier Business Solutions

Expand your help desk support with an answering service

Expand your help desk without the expense

Maintaining or growing an in-house support team is expensive. Outsourcing provides a cost-efficient alternative to help you avoid the added investment in hiring and training additional staff. For companies who deal with seasonal spikes in call volume, an outsourced help desk is a great way to provide short-term assistance without the long-term obligation. And since our agents are available around the clock, we can provide the assistance you need exactly when you need it. Our plans offer predictable, controlled pricing to help you stay on budget without compromising on quality.

Customized answerings service help desk support

Your help desk, your way

An outsourced help desk should be an extension of your company, and callers won't be able to tell the difference when we answer the phone. Our agents are trained to provide outstanding customer service to every caller, and they receive additional training to make sure that they are representing your business just as you would. Whether we're providing the first line of technical support or helping your customers resolve more complex requests, we will act as an extension of your team at every step.

Whether you need temporary assistance with your help desk or are looking for a long-term solution, PATLive has you covered. We'll put together a plan that expands your help desk call center, controls expenses, and provides exceptional customer care to all of your customers.

Start your free trial today

Discover for yourself how our 24/7 help desk support services can take your business to the next level. Try it free for 14 days.