Emergency Response

We can take care of your phone calls when an emergency strikes.

Be ready for any emergency

Emergencies happen: it's as simple as that. Whether it's a utility outage, natural disaster, or another difficult situation, you want to have a plan in place to avoid disruptions and take care of those who depend on you. That's where an emergency response answering service comes in. With live receptionists on stand-by and ready to answer your calls, you'll have peace of mind knowing that you've prepared for whatever the day (or night) may bring.

It's simple. We can prioritize your request and start taking your calls immediately.

We can take your calls 24/7/365—nights, weekends, and even during the holidays.

We have the training and experience to handle your emergency response.

Get a white glove customer service experience during an emergency

Emergency response, done your way

When an emergency strikes, people need fast access to information. Our professionally trained receptionists can provide your callers with emergency procedures, connect them to after hours service technicians, share updates, take messages, and forward callers to where they need to be. PATLive has the experience to help you decide your best plan of action. We can even help you create a customized call script to make sure that your callers receive the right information when they need it most.

Respond fast during an emergency with an experienced anwering service

Disasters don't have to mean delays

The last thing your callers want in the event of an emergency is to be put on hold or sent to a voicemail. Our call centers are available 24/7, 365 days a year. Anytime—day or night—our receptionists are ready to help your callers. And with our ability to handle fluctuations in call volume, every call gets answered quickly, even during a surge of call traffic.

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PATLive has demonstrated the ability to quickly ramp-up to meet the demands of large outage events which can occur at any time of day or night.

Bill May, Talquin Electric Cooperative

PATLive virtual receptionist

Real emergencies, real people

Nothing builds trust like a real conversation. During an emergency, your callers want the reassurance that comes from talking to a live receptionist, not a recorded message or voicemail. Our PATLive agents are professionally-trained client care experts who know how to help. When you work with a PATLive specialist, we can help you define and plan for emergency situations, so that you can maintain an open line of communication with those who depend on you.

Type of businesses that use emergency response answering services

Emergency answering service for any scenario

There are many reasons why a company or organization should have an emergency answering service plan in place. These include threat situations, natural disasters, building evacuations, office emergencies, network outages, equipment failures, emergency meeting notifications, public relations crises, or any other scenario in which you want to make sure you're able to provide information to callers.

For most companies, having an emergency plan in place is not an option. Doing so brings peace of mind and lets your customers and employees know that you're taking every step possible to avoid disruptions and put people first.

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Discover for yourself how our live receptionists and 24/7 answering services can help prepare you for anything. Try it free for 14 days.