PATLive has decades of experience delivering high-quality, high-touch answering services for a wide range of clients big and small. Whatever your callers may throw our way, our agents will be ready with a natural and upbeat response – because chances are, we’ve heard it before. That’s why thousands of customers every year choose PATLive as their phone answering service provider.
Over 150 highly trained agents all located in Tallahassee, Florida
Trusted choice for tens of thousands of businesses since 1990
We’re picky – we only hire the top 2% of our applicants
Every new agent receives 60 plus hours of training
Our agents sound so good that callers believe they are working with you
Agents are equipped with the best tools in the industry
We give your customers the same service you’d expect from your own team
When an emergency strikes, people need fast access to information. Our professionally trained receptionists can provide your callers with emergency procedures, connect them to after hours service technicians, share updates, take messages, and forward callers to where they need to be. PATLive has the experience to help you decide your best plan of action. We can even help you create a customized call script to make sure that your callers receive the right information when they need it most.
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The last thing your callers want in the event of an emergency is to be put on hold or sent to a voicemail. Our call centers are available 24/7, 365 days a year. Anytime—day or night—our receptionists are ready to help your callers. And with our ability to handle fluctuations in call volume, every call gets answered quickly, even during a surge of call traffic.
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“PATLive has demonstrated the ability to quickly ramp-up to meet the demands of large outage events which can occur at any time of day or night.”
Bill May, Talquin Electric Cooperative
Nothing builds trust like a real conversation. During an emergency, your callers want the reassurance that comes from talking to a live receptionist, not a recorded message or voicemail. Our PATLive agents are professionally-trained client care experts who know how to help. When you work with a PATLive specialist, we can help you define and plan for emergency situations, so that you can maintain an open line of communication with those who depend on you.
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There are many reasons why a company or organization should have an emergency answering service plan in place. These include threat situations, natural disasters, building evacuations, office emergencies, network outages, equipment failures, emergency meeting notifications, public relations crises, or any other scenario in which you want to make sure you're able to provide information to callers.
For most companies, having an emergency plan in place is not an option. Doing so brings peace of mind and lets your customers and employees know that you're taking every step possible to avoid disruptions and put people first.
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