7 Easy Ways to Stand Out From the Competition

7 Easy Ways to Stand Out From the Competition

The far-reaching potential of the internet has made it more difficult than ever for your business to stand out from the competition. Companies from the opposite side of the globe can now accurately advertise to your audience with laser-focused targeting and PPC campaigns, giving you thousands of businesses to compete with instead of a handful…

Going Multi-Channel
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6 Simple Ways to Automate Customer Communication

There’s a major trend that’s taken the business world by storm in recent years, and it’s transparency. Customers like businesses who are transparent and proactive in their communication, as opposed to those who make it difficult for customers to get information that they want or need. While this is a great standard, it can undeniably…

Customer Service Week: Celebrating While Working Remotely
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Customer Service Week: Celebrating While Working Remotely

Customer Service Week is the first full week of October, and it’s all about celebrating your frontline. This year, of course, things look a little different, that’s why it’s more important than ever to show your appreciation to the customer service team that represents your business every day. Anyone who has ever worked in a…

How a Virtual Receptionist Improves Customer Relations

How a Virtual Receptionist Improves Customer Relations

Customer service can be the make-it-or-break-it factor for businesses in 2020. It’s well established by now that customers will actively seek out businesses with outstanding service, and that they’ll stick around longer if they find it. This is the differentiator that will help you land and keep clients, allowing your business to thrive. While implementing…

Top Customer Experience Tips for Small Businesses

Top Customer Experience Tips for Small Businesses

Creating a fantastic customer experience (CX) is a non-negotiable for small businesses to succeed in today’s competitive world.  Small businesses can build loyalty and growth by understanding customers, improving customer interactions at every touchpoint, and building long-term relationships.  86% of buyers will pay more for a great customer experience. For small businesses, that means better…

Client Retention Best Practices During Changing Times

Client Retention Best Practices During Changing Times

We hear it over and over again: We’re now living in “the new normal.”  There’s nothing really normal about what we’re all currently experiencing, but it is our new reality, at least for now. Everyone is impacted. Businesses are left struggling to not only focus on keeping themselves and their team safe, but to also…

The 4 Unexpected Benefits of an Answering Service for Contractors

The 4 Unexpected Benefits of an Answering Service for Contractors

There are plenty of advantages to hiring an answering service that you’re likely already familiar with. Having someone else handle incoming calls is an enormous time-saver, and the fact that you can pass off the task to someone who will treat your clients as well as you do is a huge advantage. You and your…