Order Processing

24/7 order processing from agents that really know how to deliver.

Never Miss a Sale Again

With nearly 30 years of experience working with sales organizations, we have the experience and know-how that's needed to turn more calls into customers.
male customer service agent on phone call processing order

Order Processing that Delivers

If you’re missing calls, you’re missing orders. Adding an answering service can fix this and ensure you never miss another sale. Whether you need overflow help during the day or want to extend your order-taking hours during evenings, weekends, or holidays, PATLive has you covered.

We can process orders directly in your web-based ecomerce platform, or we can send a lead capture with all the information you need to process it on your end. Either way, PATLive enables a simple and streamlined experience for you and your customers.

See How It Works
female virtual receptionists in answering service call center

Sales-Oriented Agents

With nearly 30 years of experience taking calls for sales organizations, we've had the opportunity to see what works and what doesn't and have codified that approach into the training our agents receive. We don't coach our agents to be pushy, but we do coach them to be upbeat, friendly and professional, because first impressions matter!

Meet Our Virtual Receptionists
male business owner on phone call

A Trusted Partner You Can Count On

When it comes to your customers, we know the importance of professionalism, consistency, and trust. That's why we strive to represent your business with the same care that you do. With our proprietary call scripting technology and top-notch, professional agents, callers will never suspect they're talking with an outsourcing partner.

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78%
of consumers bail on a transaction after a poor service experience
67%
of customers hang up if they’re unable to reach a real live person.
72%
of callers don’t leave a voicemail- a loss of a billion dollars each year.

A Full Suite of Answering Services

PATLive offers a lot more than just order processing. Check out all our phone answering and live receptionist services designed to help streamline your calls and grow your business.

Order Processing FAQs

Can you place the orders directly through my website?
Are there any limitations on the orders you can place?
How detailed can your agents get on product information?

Our goal is to gather as much information as possible about your product so that our agents can answer frequently asked questions and complete the order so that you don't have to.

Can you collect credit card information?

Yes, we enter credit card information directly into your order processing form.