Call Transfers

Live switchboard operator and call patching services.

Get Callers to the Right Person with Call Transfers

Show your callers you care. Route them through a live receptionist - not an automated phone system!
after hours female call center agents

Make a Great First Impression Every Time

"Thank you for calling XYZ Co, how can I direct your call?" With PATLive's team of 24/7 virtual receptionists, you can wow your callers with a first impression that is increasingly rare: a real live person. Using a live person to route calls instead of an automated phone system shows your callers you care, which fosters better engagement with your prospects and customers and helps you stand out from the competition.

Meet Our Virtual Receptionists
female answering service receptionist in call center

Your Calls, Your Way

PATLive's proprietary call scripting platform allows you to create the perfect call flow for your business needs. Do you want every call transferred to you or your team? We can do that. Only want certain types of calls? We can do that too. Would you like to know who the caller is prior to the call being transferred? If you'd like more control over your transfers, we can place your callers on hold while we contact you. Or we can provide direct transfers of all calls for a designated period of time. We can do a warm transfer so you're never caught off guard.

See How It Works
female small business worker on laptop

Easily Update Your Call Transfer Instructions

Whether we're transferring nearly every call to you or only certain types of calls, it's easy to make changes to your call transfer instructions. Simply call or email our customer service team, and we'll have your changes implemented asap.

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67%
of customers hang up if they're unable to reach a real live person.
72%
of callers don't leave a voicemail - a loss of a billion dollars each year.
80%
of callers prefer a phone conversation to an email.

A Full Suite of Answering Services

PATLive offers a lot more than just call transfers. Check out all our phone answering and live receptionist services designed to help streamline your calls and grow your business.

Call Transfer FAQs

Who uses call transfer services?
Am I billed for minutes once the call has transferred?
What's the difference between warm and cold transfers?

With cold transfers, callers are instantly transferred to the phone number of your choice following our agent's greeting. With warm transfers, we screen the caller and get in touch with you prior to transferring.

What do you do if I don't answer or am unavailable?
Can you do round robin transfers for my sales team?

PATLive's agents can transfer calls wherever you'd like. Provide us with a list of your sales team members and we can get the caller to the first rep available.

Are there any exceptions to your 24/7 availability?

PATLive's live receptionists are ready to take all of your calls anytime, any day or night. With round the clock service, we can answer your calls 24 hours a day, 7 days a week, 365 days a year - and only transfer the most important calls based on your preferences.