Meet Your Team of Virtual Receptionists

Friendly, professional agents ready to deliver engaging experiences on every call.

It all comes down to our people

When people ask us what makes PATLive stand out from other companies, our number one answer is always our team. Sure, we have great technology and a powerful call scripting platform, but it's our people that ultimately set us apart with a level of service that you just won't find anywhere else.

Meet Wendy

Wendy Laza-Siblia was born in Havana, Cuba, before moving to Tallahassee. She’s been delighting callers in two languages—so much so, that she’s recently been promoted to our Customer Care team. Wendy’s currently working on a master’s degree in mental health counseling and lives with Luna, her piebald cat.

Meet Stephanie

We don’t know what we’d do without Stephanie Allen. Our trusted Training Specialist has been with us for 6 years, equipping each new receptionist with the tools to deliver stellar service on every call. She loves the beaches of Florida’s panhandle and is a mother to Alexis, A.J, and their kitten, Snoop.

Meet Danielle

Danielle Creger moved to Tallahassee from her home in Cape Coral to study studio art at Florida State University, a decision she made rather unexpectedly after falling in love with the first art class she ever took. Danielle also loves animals, all seven—she has two dogs and five cats.

Meet Brenda

We can’t believe it’s been over 4 years since Brenda Bradley first graced our office with her beaming smile and high-spirited personality. As a Quality Coach, she strives every day to empower team members to be their best. Brenda lives in Tallahassee with her husband Thurston and their son, Joshua.

Meet Alex

Alex Pedersen, a native of Tallahassee and our resident jokester, can be found using his expert knowledge to keep things running smoothly around here. When he’s not with us, he’s likely at home playing guitar with his puppy Steak by his side.

Meet Veronica

Veronica Hernandez is yet another multi-talented member of our Customer Support team. She landed in Florida at age 4 after traveling the country in her parents’ RV. When she’s not with us, she sings, plays piano, and somehow finds time to run her own photography business.

Meet DeShaun

DeShaun Green is our Mr. Popular. He studies theater at Florida A&M University, which might be why our Quality Coaches praise his crystal-clear diction in all of his call reviews. He’s from Orlando, and his favorite actors are Denzel Washington and Meryl Streep.

Meet Ashley

Ashley Starr grew up in sunny Southern California before coming to Florida, where she studied Art History, Spanish, and English literature. She’s an all-star Team Lead in our Answering Center as well as a skilled baker who claims she can make pretzels in her sleep.

Meet Israel

Israel Felhandler was born in Havana, Cuba, and raised in Miami before moving to Tallahassee to study computer science and mathematics at Florida State University. When he’s not fielding calls in our Answering Center, he’s likely playing basketball with his friends or exploring the outdoors with his dog Leia.

Meet Erin

Erin Christopher joined our team 3 years ago while studying economics at Florida State University. Before that, she was captain of her high school’s ski team in Andover, Massachusetts. And she’s visited an impressive 15 countries in the last 5 years.

Meet Meshach

One of several talented musicians here at PATLive, Meshach Berry holds a degree in music industry from Florida A&M University. He plays piano, drums, and dabbles in the trumpet from time to time. Unfortunately for his roommates, he says his carefully curated sneaker collection is getting too big for his closet.

Meet Monique

Monique Redding, known to her friends as Moe, has always been determined to keep herself busy—she learned to cut and style her own hair when she was just 9 years old. She recently graduated from Florida A&M University with a degree in cardiopulmonary science and lives in Quincy, Florida, with her daughter, Lauren.

Our approach is simple

1Hire the best and the brightest.

To deliver amazing experiences on every phone call, you need amazing people. So what do we look for in new hires? A great attitude, a strong sense of professionalism, and most importantly the kind of person that will treat every caller like a VIP. This is a high standard to maintain (on average we hire fewer than 1 in 50 applicants), but it makes all the difference in the world in the level of service we're able to deliver.

2Empower our team with awesome training.

After recruiting and hiring the best team members, PATLive then works hard to ensure that every agent is prepared to correctly and confidently handle any situation callers might throw their way. To achieve this, we put every agent through a minimum of a two week training class, followed by 20 hours of shadowing before they ever answer their first call. And that's just for new agents. More senior agents that are assigned to complex accounts are brought back into the classroom for up to three weeks of additional training.

3Arm our agents with top-notch technology.

We could have the best team and training in the world, but if we didn't arm them with the right tools, we'd be holding our people back. That's why, at PATLive, we believe it's critical that we're supporting our customers with the absolute best in both people and technology. From the custom-built scripting software that tells our agents what to say on each call, to the supporting tools that agents use to communicate with leads and one another, our technology is second to none. And it shows. Put our agents up against the competition, and you'll find that our team is better equipped to handle your calls exactly the way you want us to.

4Coach them for success and growth.

And finally, it comes down to our stance on quality monitoring and continuous improvement. Whether an agent has been with us for six months or six years, they engage in bi-weekly coaching sessions that are customized to their unique strengths and opportunities for improvement. But across the board, the goal is always the same: to ensure that every call we answer is handled with that perfect blend of friendliness, professionalism, and business savvy that PATLive is known for.

Our customers love us

“I'm getting my bachelor's degree while managing my business, and PATLive helps me so much. I can trust that my calls will be taken any time, day or night, by someone who understands my business and can pitch to incoming clients as well as taking down information. I never miss calls and my clients never get an answering machine.” -Jeff Manes, Manes Brothers LLC

“We have had many answering services in the past. None have come even slightly close to the level of service offered by PATLive. We’ve never heard even one complaint from a client who encountered a PATLive specialist. Whenever I call, I immediately get a competent and thoroughly understandable individual who resolves issues simply and quickly. This is beyond an ‘answering service.’” -Christian McCue, McCue Law

“I've had 2 accounts with PATLive for years, one for my practice and one for my national seminars. I've been told by countless patients and doctors how great my receptionist is. One of the most efficient and cost effective business services I've ever used. They are WAY better than 99% of the receptionists I've employed in my office.” -Dr. Gregg Friedman, Arcadia Spinal Health Center

“I'm not a client of PATLive. I actually called a business and thought the 'receptionist' was phenomenal in not only taking my message but answering my questions. I immediately asked the owner how he found her and trained her. He said PATLive.” -Bill Wilson via Facebook

“PATLive is a great partner for my company. Because my business is small, I'm not always able to answer the phone and it's great to know that my potential customers will always call and hear a kind voice on the other end! They are a great extension and representation of my brand!” -Martha Ferguson, Anointed Investment Solutions

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